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Reviews of Lealea Garden Hotel Moon

3.5 out of 5
Lealea Garden Hotel Moon
No.71, Shuixiu Street, Yuchi, Nantou County

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 335 reviews" "
Rating 8 - Good. 172 out of 335 reviews" "
Rating 6 - Okay. 54 out of 335 reviews" "
Rating 4 - Poor. 11 out of 335 reviews" "
Rating 2 - Terrible. 2 out of 335 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Guan Iu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, thinner walls, need to walk to their sister building for fully loaded breakfast, sauna and exercise facilities, but super quiet corner property with peeking balcony view of sun moon lake on the 5th floor.
Stayed 1 night in Oct 2023

10/10 Excellent

Chatley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above expectations.
Stayed 2 nights in May 2023

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from 月潭館客務部 on 12 Dec 2019
親愛的貴賓您好，感謝您入住力麗哲園月潭館，您的正面評價將是我們維持服務品質的動力，希望下次還能夠再次為您服務，謝謝您！

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from 月潭館客務部 on 30 July 2019
親愛的貴賓,誠摯感謝您此次選擇入住力麗哲園-月潭館,衷心期盼您下次再度光臨, 能再次給予我們為您服務的機會,謝謝!

10/10 Excellent

Johnny, Lima, Peru

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable hotel, good facility, nice place, all is fine
Stayed 1 night in Jan 2019
Response from 力麗哲園-月潭館 on 6 Feb 2019
Thank you for taking your time and giving us your feedback. We will strive to do better, and hope every guest have more comfortable stay. We are looking forward to providing you a better service on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and value for money
This hotel does not offer lake view lake but we were happy for its location being a short walk from the pier on a quiet street. The staff members were friendly. There was a front desk and manned although Hotel.com website says no - perhaps because it was new year time that we stayed. The room was very spacious (even having two double beds in) and clean. There's no gym or recreational facilities on site but guests could use those in another hotel down the road (1 to 2 min walk). The breakfast was average. Overall it was value for money.
Stayed 1 night in Jan 2019
Response from 力麗哲園-月潭館 on 14 Jan 2019
Thank you for choosing to stay with us. It has been our pleasure to be of service to you on this occasion and we look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel in great location
super clean, easy to park, friendly staff, good breakfast, 5 min walk from all restaurants.
Stayed 1 night in Jan 2019
Response from 力麗哲園-月潭館 on 14 Jan 2019
Thank you for choosing to stay with us. It has been our pleasure to be of service to you on this occasion and we look forward to welcoming you back.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, friendly staff, great location.
Stayed 1 night in Sep 2018
Response from Manager on 26 Oct 2018
Dear guests, Thank you for your feedback. Welcome to back next time.

6/10 Okay

Chng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced
The hotel's facilities are near zero as they are basefor at the main br at a distance walk. Good bed and quiet location for a rest after a long drive though. Slightly over priced.
Stayed 1 night in Dec 2017
Response from 櫃檯 on 1 Feb 2018
Thank you for your feedback. We will strive to do better, and hope every guest have more comfortable stay. Thank you for choosing to stay with us, looking forward to seeing you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great quiet location
Sun Moon Lake is an amazing area. This hotel is on the other side of the lake. Quiet location. Away from the hustle abd bustle. Unfortunately there are no views. One side is a green wall and the other is city views. But basically looking into neighbor's windows. Service is very friendly and very clean rooms. The bikes are not in great condition. It's better to rent one from a shop just down the road. The breakfast is taiwanese but we enjoyed it. I would go back. But maybe to the other location just around the corner with lake views.
Stayed 2 nights in Dec 2017
Response from Jenny Yuan on 1 Jan 2018
Thank you for your feedback. We will strive to do better, and hope every guest have more comfortable stay. Thank you for choosing to stay with us, looking forward to seeing you again

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Unhelpful staff
No staff bothered to help us with our luggage. I was traveling with my aged parents and two young kids, it's very apparent that I needed some help. That being said, the location is rather convenient, very close to the main "shopping street" in the area. Room space is also acceptable, but breakfast may require some improvement.
Stayed 2 nights in Dec 2017
Response from Jenny Yuan on 30 Dec 2017
Thank you for your feedback. We will strive to do better, and hope every guest have more comfortable stay. Thank you for choosing to stay with us, looking forward to seeing you again

10/10 Excellent

Heok Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Good locations to catch the boat for lake tour, convenient amenity near this hotel, hotel is clean, room is clean and comfortable. Breakfast is good though we have to go to another hotel nearby. Same for sports facilities like the swimming pool and pool tables are located at the other hotel nearby.
Response from Jenny Yuan on 6 Apr 2017
Hello, Thank you for taking the time to post in regards to your recent stay with us. We are so very pleased to see that you enjoyed your stay and we hope to see you again sometime in the near future!

6/10 Okay

Maria, U.S

It is far away from rail road. it is hard to get.
Breakfast is not good. It is not hot. No taste, no flavor, especially, the noodles.
Response from Lealeagarden Hotel on 8 Feb 2017
Thank you for your feedback,look forward to seeing you next time.We'll improve our breakfast type. Thank you very much.

8/10 Good

Mike, Hong Kong

Liked: Cleanliness, staff & service, room comfort
3.5 Stars ... What you see is what you get
Basic free breakfast, the condition of the room is one of the best in the area. But the room price is over-priced.
Response from Counter staff on 16 Oct 2016
The one all-in-one gel is for shower and shampoo both,come from Italy. We hope we can offer multiple choices for that to guest use in future. Thanks for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for Sun Moon Lake
Very well run, comfortable and convenient hotel. Spacious rooms. Breakfast was decent. Only small grouse was that room had no view. However, the back of the hotel led directly to the boardwalk to the cable car so good for morning walks.
Response from General Manager on 4 Aug 2016
Thank you for your s feedback. we will strive to do better, and hope every guest have more comfortable stay. Lealea hotel have great location, you can enjoy wonderful scenery of sun moon lake. Thank you for choosing lealea hotel, looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but facilities are in another hotel
The hotel is nice and clean, but the facilities are in another hotel 100m down the road. Only breakfast is within the same building. The pool water is a bit cold. Hot water jacuzzi is only available separately for men and women in the sauna/changing room. Breakfast choices for westerners are very limited, basically bread, butter and jam only.
Response from General Manager on 4 Aug 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Amy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay!!
This hotel is part of a chain, so even though our hotel didn't have a pool we could use the pool and other facilities in the hotel down the street. So all the perks but half the price. Staff were excellent and there is a reception unlike what you are told when you book. Room was clean, beds super comfy!!! We had such a wonderful stay and would stay again.
Thank you for your s feedback. we will strive to do better, and hope every guest have more comfortable stay. Lealea hotel have great location, you can enjoy wonderful scenery of sun moon lake. Thank you for choosing lealea hotel, looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with fair price
Big room, other services include such as sauna, poll table, etc. from my experience, it is high end hotel at tourist area. For this price it worth it.
Response from General Manager on 6 Aug 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Li Lian

Liked: Room comfort

8/10 Good

KIT FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ai Hwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy tourist
good price and environment

8/10 Good

Lorne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
We always enjoy our stay at this hotel. Having the breakfast buffet right in the hotel this time was an improvement.

8/10 Good

Kit Ying Ivy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun Moon Lake leisure
Too quiet in the evening; breakfast is not up to the standard.

10/10 Excellent

Tin Sien, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View
Great View of the Lake and very nice room with wood/wall furnishing. Breakfast was a disappointment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay at Lealea Garden Hotels-Moon Lake
We enjoyed our stay, the hotel is comfortable and the staff is very friendly.

10/10 Excellent

EBA, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Sun Moon Lake
Enjoyed my two night stay at Lealea. The room was spacious and comfortable and accessible to everything! The breakfast was also pretty good.

6/10 Okay

Verified traveller

Liked: Room comfort
Nice environment but no facilities.
Nice balcony and comfortable beds. Even thought the building is new, the bath towels are very old, seems dirty. Also the bathroom floor have water coming out slowly after bath. It is not convenience to go for breakfast to another hotel down the street and no dinner to order after 8pm.

8/10 Good

Anchih Huang, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Even the hotel is close to the lake, we can not see the lake directly from the room. hotel room is big and really nice. Need to walk to another place for breakfast.

10/10 Excellent

manho, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Room is comfortable and quiet. Location is good and nice to have car park.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel rooms and friendly staff. Although the view from the restaurant is very beautiful, it was a pity that breakfast is served in the hotel of the same group a bit further down the road and that there was no possibility to have dinner in either of the hotels. Breakfast is very Chinese and rather limited in choice for a hotel of this standard. The spa is nice, yet without any real changing rooms, which is not that helpful if you are staying in the other hotel of the same group and have no other option but to get changed before going back to your own hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little quiet spot on the busy Sun Moon Lake
The wooden main complex of the hotel is a nice touch. Feels like a ski resort in a good way.

6/10 Okay

Paul, Sun and Moon Lake

Liked: Cleanliness, property conditions & facilities, room comfort
Worth staying BUT
It was a rather pleasant stay in this hotel, however, the restaurant for the breakfast was disorgarnised and extremely noisy resulted from so many people. This is because this hotel has 3 different branches in this area, only one premises can offer breakfast, which means people from the other 2 branches should bother to visit the one that has the restaurant in the morning. I wasn't informed before the stay, so I had to go to the wrong branch for check-in. Food was not really for foreigners but for locals, I would say.Apart from this, location and staff were really good.

4/10 Poor

Angie, Taipei

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
clean hotel but desk staff unreliable
This is a decent hotel, but my experience with the front desk left a sour taste in my mouth. I arranged with the front desk for a car to pick us up from the Shuishe pier at noon once we arrived, and the car never came after forty minutes of waiting, nor did the front desk contact me to let me know it would be late. I'm not sure they ever even sent the car, as the woman at the front desk seemed utterly unconcerned when I called to say we had gotten onto the bus instead. At check-in they asked me to sign paperwork for someone else's room even after they'd seen my ID. So overall it's a decent hotel that's kept clean in a somewhat inconvenient location, but god help you if you expect any kind of competency from the front desk.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

MK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peiting

Stayed 1 night in Jan 2024
Response from 力麗哲園月潭館 on 1 Feb 2024
親愛的顧客：非常感謝您給予我們滿分的評價！我們很高興得知您對我們的服務滿意。如果您有任何其他的建議或需求，請隨時告訴我們。我們期待未來有機會再次為您提供優質的服務，讓您度過一個愉快的住宿體驗。祝您一切順利，歡迎再次光臨！

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早上八點左右會有垃圾車經過，會在意的住客要考量一下，床和枕頭很舒服，房間打掃很乾淨，室內可移動的桌子比較小一點，值得一住。
Stayed 1 night in Jan 2024
Response from 力麗哲園月潭館 on 1 Feb 2024
親愛的顧客：感謝您選擇入住我們的飯店並分享您的評價！我們很高興得知您對床和枕頭的舒適度以及房間的整潔印象良好。關於您提到的早上八點左右有垃圾車經過的問題，我們深感抱歉。我們將會與當地相關單位討論，嘗試找到解決辦法以減少對客人的影響。同時，感謝您的提醒，這對未來的住客也會是有用的參考。如果您有其他的建議或需求，請隨時告訴我們。期待有機會再次為您服務，讓您度過一個愉快的住宿體驗。祝您一切順利，歡迎再次光臨！

8/10 Good

Anne

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
晚餐太糟了，不要在飯店用晚餐。 房間不是很乾淨，床下有厚厚的灰塵及前客人掉的東西，地上都是頭髮，沒有吸塵。 櫃檯很友善，硬體設備還不錯。早餐很舒服。
Stayed 1 night in Jan 2024
Response from 力麗哲園月潭館 on 15 Jan 2024
親愛的亞儒貴賓很抱歉讓您有不好的住宿體驗，我們會請房務檢討房間的整潔度，晚餐的部份希望亞儒可以具體的跟我們說明問題我們一定會跟餐廳要求作出改善。另外謝謝亞儒對我們櫃檯員的肯定，希望下一次有機會可以再次為您服務。

8/10 Good

Charlies

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 力麗哲園月潭館 on 23 Dec 2023
感謝您在2023年12月17日給予的8/10評分。我們非常重視每一位客人的意見，並且想要確保您有一個愉快而滿意的入住體驗。若您方便的話，我們很願意聽取更多關於您評分的反饋。您對我們酒店的評價是我們改進的重要參考，我們希望確保您的需求和期望都能被充分滿足。如果您有任何特定的建議或意見，請隨時告訴我們。我們期待未來有機會再次為您提供卓越的服務，並讓您感到滿意。

2/10 Terrible

Yu Ling

Stayed 1 night in Nov 2023
Response from 力麗哲園月潭館 on 23 Dec 2023
感謝您的留言，我們很抱歉得知您在2023年11月20日給予的2/10評分。我們誠摯地想了解更多關於您評分的原因，以便我們可以進一步改進和提升服務品質。如果您方便的話，是否能分享一些詳細的經歷或不滿之處？我們非常重視每位客人的意見，並希望能夠釐清和解決任何讓您感到不滿的問題。感謝您的合作，我們期待聽到您的回覆，並將盡力確保您在未來的入住中擁有更愉快的體驗。

8/10 Good

Su-Fan

Stayed 1 night in Jul 2023
Response from 力麗哲園月潭館 on 14 Aug 2023
親愛的貴賓感謝您的評論

10/10 Excellent

Fu-chun

Stayed 1 night in Apr 2023

8/10 Good

Show ju

Stayed 2 nights in Mar 2023

4/10 Poor

Min-Chieh

Stayed 1 night in Mar 2023

8/10 Good

NIKE

Stayed 2 nights in Feb 2023

10/10 Excellent

PEI LING

Stayed 1 night in Feb 2023

10/10 Excellent

Oswald

Stayed 2 nights in Jan 2023

8/10 Good

維宗

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

HSIANG YING

Stayed 1 night in Jan 2023