Yu Hua Hotels, Shijiazhuang

"It is a very nice hotel, staff is nice. It's located on top of a busy food street, very easy to get food as a foreigner. Other than three things I hope them to improve, I actually recommend this hotel. 1. The air-condition is very bad, no matter how we try to adjust the temperature, it's stay in 28 degree... It's very hot! Because we just stay 3 nights, and we go out all day. So we didn't ask the staff to fix it. 2. Even though we put the "Don't clear" sigh, they still get into the room, and do the clearing. We are appreciate their works, but as a foreigner, we want more private then clearing. 3. Can't connect to the Wifi if you don't have a Chinese phone number."

"Lack of information about services I.e. the restaurant choices, who is eligible to access to executive lounge. No hotel map can be found. Lack of training in customer service from staffs. Not every greeter open the door for the customers when you tried to get in and get out the car. The receptionists are very passive, lack of knowledge about the hotel. The executive room is small. No much western food choices, no cheese, no hot oatmeal, no bananas, salads dressing is Chinesenized, Italian dressing tastes like soy sauce, Omelette tastes like sponge. Bakeries don’t taste freshly made. Overall, if that hotel considers as five star hotel, in my opinion, it is over rated."