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Reviews of Best Western Plus York Hotel & Conference Center

2.5 out of 5
Best Western Plus York Hotel & Conference Center
4619 S Lincoln Ave, York, NE

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 320 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cortney was very helpful and friendly when checking us in and out.
Stayed 2 nights in May 2024
Response from Diane on 20 May 2024
Thank you for staying with us and the review. I am glad Courtney was helpful. Have a great day.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, great breakfast
Stayed 3 nights in Apr 2024

2/10 Terrible

Harriet

Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in we were assigned to a room that hadn’t been cleaned. We went to the front desk to let them know, they assigned us a new room. The new rooms bathtub had hair in it, the back of the toilet had urine stains on it, the sink backed up, the room smelled terrible. I complained to the front desk and requested a refund, I was told to call the hotel in 2 days to speak with the owner as the employee at the front desk was unable to issue a refund. If I could rate this hotel with 0 stars I would! This property is disgusting, I highly recommend you book elsewhere.
Stayed 1 night in Apr 2024

10/10 Excellent

Marlys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee machine in the breakfast area not working. There was one in the lobby. Having the Applebee’s in the hotel is great.
Stayed 1 night in Apr 2024
Response from Diane on 21 Apr 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Iyenika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Walls are pretty thin and you can hear everything going on outside
Stayed 2 nights in Apr 2024

6/10 Okay

Taylor

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The Applebees inside was nice to not have to leave after traveling, the property is definitely in need of repairs, the cracks in walls, light fixtures were visibly dirty around the bases, shower wasn’t great. Beds weren’t terrible and appeared to be cleaned and made well and the rooms were quiet. All in all it wasn’t a bad place but could use some repairs and upgrades.
Stayed 1 night in Mar 2024
Response from Jenna on 28 Mar 2024
Thank you for choosing Best Western Plus, we do apologise for we are currently starting our renovating process. please come back for the new changes,

8/10 Good

Brian

Travelled with partner
A very nice motel to stay at after a long day traveling. Nice to have Applebees in the facility. Beds were good and everything very clean.
Stayed 1 night in Mar 2024
Response from Front desk manager on 25 Mar 2024
Thank you for staying with us at Best Western Plus in York. Have a great day.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk manager on 23 Mar 2024
Thank you for staying with Best Western Plus in York. Have a great day

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk manager on 19 Mar 2024
Thank you for staying with us at Best Western Plus in York. Have a wonderful day.

6/10 Okay

Roberto

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk manager on 9 Mar 2024
Thank you for staying with us! Safe travels.

6/10 Okay

Ken

Liked: Cleanliness, staff & service
Sink in bath room drain not working -
Stayed 1 night in Feb 2024
Response from Front desk manager on 1 Mar 2024
Thank you for letting us know and for staying with us. We will make sure to fix the problem.

2/10 Terrible

doug

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately at 3am i had to pack my bags and leave the room. From. 11:30 to 3am I experienced several welts on my back, neck, and arm while i was laying in bed. I packed up my things and the front desk gave me a new room. They were very apologetic. Once I layed down in the new room i didn't get anymore welts and was able to sleep. Everything else about the stay was satisfactory.
Stayed 1 night in Feb 2024
Response from Becca on 22 Feb 2024
Doug,I apologize for the inconvenience during your stay. I hope you will give us a chance, in the future, to provide you with a superior experience!

10/10 Excellent

Klayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to stay in. I wouldn't give the Applebee's any good reviews but other than them, this was great
Stayed 1 night in Feb 2024
Response from Becca on 19 Feb 2024
Klayton, Thank you. We appreciate all feedback. We hope you enjoyed your stay, and we look forward to welcoming you again!

6/10 Okay

Amanda

Stayed 1 night in Feb 2024
Response from Front Desk manager on 18 Feb 2024
Thank you for staying with us at Best Western Plus in York. We hope you stay with us in the future.

6/10 Okay

Nancy

Liked: Staff & service
Nice that they are connected to Applebees.. very convenient. We had a pet friendly room very conveniently located near to exits. But it needs some TLC. The drapes were falling off the window, the bathroom door was peeling apart and paint dripping down baseboards to the floor. Overall the room was clean and ok.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 10 Feb 2024
Thank you for staying with us! We appreciate the review and look forward to our renovations that will begin this month.

8/10 Good

Judith

Stayed 1 night in Feb 2024
Response from Front desk manager on 21 Mar 2024
Thank you for staying with us at Best Western Plus in York. Have a great day.

6/10 Okay

Carole

Travelled with family
Stayed 1 night in Feb 2024
Response from Front desk manager on 10 Feb 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Sam

Liked: Staff & service
Best breakfast person ever!
Stayed 1 night in Feb 2024
Response from Becca on 4 Feb 2024
We hope you enjoyed your stay, and we appreciate all feedback! We hope to welcome you again soon!

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, friendly & kind. When I passed out in the lobby, they immediately came to help me. I’m very thankful. And the breakfast was yummy & the environment is night & neat.
Stayed 1 night in Feb 2024
Response from Jenna on 3 Feb 2024
Thank you for choosing Best Western Plus, we look forward to seeing you again.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were fantastic! The room was quiet and the bed was comfortable. Perfect stop with access to Applebees attached to the lobby. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Becca on 3 Feb 2024
We appreciate all feedback. We hope you enjoyed your stay, and we hope to welcome you again, soon!

10/10 Excellent

Cora

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good service, good amenities, and wonderful breakfast!
Stayed 1 night in Jan 2024
Response from Becca on 3 Feb 2024
We hope you enjoyed your stay! We appreciate all feedback, and hope to welcome you again soon! Thank you.

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place great having Applebee’s inside
Stayed 1 night in Jan 2024
Response from Front desk manager on 30 Jan 2024
Thank you for staying with us at Best Western Plus-York. Have a wonderful day.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Older property
Stayed 1 night in Jan 2024
Response from Front desk Manager on 29 Jan 2024
Thank you for staying with us. We are excited to start our renovations in March.

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With wind chills at -30, blowing snow and drifted roads the hotel was packed with stranded travelers. I watched the front desk deal with every person with patience and kindness. They went above and beyond to help those who needed food or their car scooped out. Great service and the rooms were clean. A special shout out to the employee who helped serve and stock breakfast supplies!!
Stayed 2 nights in Jan 2024
Response from Becca on 15 Jan 2024
We hope you enjoyed your stay, and glad we were able to be of help, during this crazy weather! We hope to welcome you again, soon!

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff!
Stayed 1 night in Dec 2023
Response from becca on 14 Jan 2024
We hope you enjoyed your stay with us, here at Best Western Plus! Thank you!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, friendly place
The front desk clerk was amazing. She was fast, efficient and friendly. She made sure that my rewards points were applied and informed me about everything the hotel had to offer. I will stay here in the future.
Stayed 1 night in Jan 2024
Response from Becca on 10 Jan 2024
Thank you for staying with us! We hope you enjoyed your stay, and we look forward to welcoming you again soon!

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need more elevators.
Stayed 1 night in Jan 2024
Response from Becca on 10 Jan 2024
We apologize for any inconvience. We hope you enjoyed your stay, and hope to welcome you again soon!

10/10 Excellent

Ma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof
Stayed 1 night in Jan 2024
Response from Becca on 10 Jan 2024
Thank you for staying with us! We hope you enjoyed your stay, and we hope to welcome you again soon!

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was extremely clean and comfortable. The one plus is there was a comfortable chair to sit in or sleep!
Stayed 1 night in Jan 2024
Response from Becca on 10 Jan 2024
We hope you enjoyed your stay, and hope we can welcome you back, again soon! Thank you!

6/10 Okay

Joyce

Stayed 3 nights in Dec 2023
Response from Becca on 26 Jan 2024
Thank you for staying with us at Best Western Plus! We hope you enjoyed your stay, and hope to welcome you again soon.

6/10 Okay

Blake, Winnipeg

Travelled with family
Liked: Staff & service
Staff, beds and breakfast were great. Rooms worn and not well cleaned
Stayed 1 night in Dec 2023
Response from Becca on 29 Dec 2023
Thank you for staying with us at Best Western Plus. We are getting renovations done at the beginning of the year. We hope you will come stay with us again soon!

6/10 Okay

Kerry

Stayed 1 night in Dec 2023
Response from Becca on 30 Dec 2023
Thank you for the review. We appreciate all feedback. We hope you enjoyed your stay, and we hope to welcome you again soon!

6/10 Okay

SCOTT

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was worn and very dated. Bed was comfortable breakfast was good and hot
Stayed 1 night in Dec 2023
Response from Becca on 29 Dec 2023
Thank you for staying with us at Best Western Plus. We appreciate all feedback. We are getting renovations done at the beginning of the year. We hope you will come stay with us again soon!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service
The staff was amazingly friendly and helpful.
Stayed 1 night in Dec 2023
Response from Becca on 24 Dec 2023
Thank you for the response, and feedback! We hope you enjoyed your stay, and hope you will come stay with us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becca on 24 Dec 2023
We appreciate the wonderful rating! We hope you enjoyed your stay, and hope you will come stay with us again soon!

10/10 Excellent

Lori

Travelled with pets, Travelled with partner
Liked: Amenities
Excellent grassy area for dogs! Great free breakfast and it was nice having an Applebees right in the hotel.
Stayed 1 night in Dec 2023
Response from Becca on 23 Dec 2023
We hope you enjoyed your stay! And we hope you will come stay with us again soon! Thank you for the review!

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenna on 20 Dec 2023
Thank you for choosing BWP and safe travels. Merry Christmas.

4/10 Poor

VICKI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
York
Not clean. Needs updating. For the price they charge is way over priced.
Stayed 1 night in Dec 2023
Response from Jenna on 20 Dec 2023
Thank you for choosing BWP, we are currently renovating. Have safe travels and Merry Christmas.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becca on 23 Dec 2023
Thank you for the review. We hope you enjoyed your stay, and hope we can welcome you again soon!

4/10 Poor

Julia

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Becca on 23 Dec 2023
We hope you will give us a chance, to help give you a superior stay. Come stay with us again soon!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk manager on 17 Dec 2023
Thank you for staying with us! Safe travels and have a wonderful day.

6/10 Okay

Judith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was great. The room itself was ok. I realize they say their property was being renovated. But the room had only one coffee and the pot didn’t work right. The bed was NOT comfortable. Loved that there was Applebees there and that was good.
Stayed 1 night in Dec 2023
Response from Becca on 15 Dec 2023
Judith, We are sorry if the stay was not up to your standards. Renovations will be beginning at the beginning of the year. We hope you will come stay with us again soon, and hopefully we can give you a superior stay!

8/10 Good

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
All wooden furniture looked like it had
Stayed 1 night in Dec 2023
Response from Front desk manager on 12 Dec 2023
Thank you for staying with us!

8/10 Good

Dariusz

Stayed 1 night in Dec 2023
Response from Becca on 10 Dec 2023
We appreciate all feedback, thank you for staying with us! We hope you will come stay with us again soon.

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk ladies were exceptional! Very friendly and helpful. Breakfast was great!
Stayed 1 night in Dec 2023
Response from Front desk manager on 8 Dec 2023
Thank you for staying with us. It is appreciated

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk manager on 8 Dec 2023
Thank you for staying with us. It is appreciated.

8/10 Good

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Was a nice stay while visiting family. Having an Applebee’s in the hotel was convenient. My first night was chilly, as the heater wasn’t working, but the staff was quick and got me a different room.
Stayed 5 nights in Nov 2023
Response from DIANE on 3 Dec 2023
SAFE TRAVELS

10/10 Excellent

Brian

Business traveller
Perfect
Stayed 2 nights in Nov 2023
Response from DIANE on 3 Dec 2023
SAFE TRAVELS

10/10 Excellent

Bernita, Sioux Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful at the check in!
Stayed 1 night in Nov 2023
Response from Front desk manager on 28 Nov 2023
Thank you for staying with us. We appreciate it.

10/10 Excellent

Jerryl

Stayed 1 night in Nov 2023
Response from Front desk manager on 17 Dec 2023
Thank you for staying with us at Best Western Plus in York. It is appreciated.