Balcony view
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Reviews of Caucasus Hotel

4 out of 5
Caucasus Hotel
Ashtarak Highway, Yerevan

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and nice
Stayed 12 nights in Oct 2021
Response from Andranik on 29 Oct 2021
Dear Dawn, Thank you for taking the time to review your recent stay at the Caucasus hotel! We are pleased that you enjoyed your stay with us and we hope to welcome you back very soon. Sincerely, Hotel Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Apr 2020

4/10 Poor

Ali

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
36 nights/room stayed in this hotel
Overall good , but They strongly declare that we don’t follow Expedia, booking or hotels.com rules . They never give you free offers that You (hotels.com) guaranteed To give to your customers like free nights, free upgrade, fixed prices ,... And they say we have our local rules and we are not aware of prices that mentioned On those sites or applications. It was a great hotel with almost full facilities, but if you could pass the mentioned problem you might have a pleasant staying over there in spite of being a bit far from downtown (almost 9 miles).
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff don’t pull out there job like they have too!
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Elmira Harutyunyan | Sales Manager on 15 July 2019
Уважаемый гость ! Спасибо, что выбрали Caucasus Hotel и нашли время оставить свой отзыв. Мы очень рады, что у Вас остались положительные воспоминания о проживании в нашем Отеле. С нетерпением ждем Вас вновь! С наилучшими пожеланиями,

6/10 Okay

Sek Iun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No feedback from Hotels.com
I have paid to Hotels.com during booking. But the hotel didn't received the confirmation from Hotels.com and asked for payment before checking in. So we have no choice but paid first. Unfortunately I still don't get refund from any party after a month of following up with Hotels.com (file reference no. S-182587894). following up call on June 13, 2019
Stayed 1 night in May 2019
Response from Elmira Harutyunyan | Sales manager on 1 Aug 2019
Dear Guest Thanks a lot for choosing Caucasus Hotel. I am truly sorry, that we were not able to meet some of your expectations. I apologize for the inconvenience. All comments from our guests are very valuable to us. I sincerely hope to welcome you again! We invest a lot of time and efforts in maintaining standards of service and I am sure that your future experiences with us will be remarkable. Best regards, Elmira Harutyunyan | Sales manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Sales Manager on 3 May 2019
Dear Guest Your opinion is very important for us. Please let us know about the issues you didn`t like in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with 24 hours of room service excellent
Stayed 27 nights in Jul 2018
Response from Anahit Voskanyan on 25 Jan 2019
Dear Guest, On behalf of the staff and Management of our hotel, we would like to thank you for choosing the hospitality of Caucasus Hotel and for taking the time to write a review about your experience in our hotel. We are glad to know you have enjoyed every detail of our experience and that everything was to your highest satisfaction. We will be glad to welcome you back in our hotel. Best Regards, Anahit Voskanyan | Marketing Manager

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anton
Atmosfären var härlig, frukosten var bra och trevligt överlag.
Stayed 2 nights in Jul 2022

10/10 Excellent

Mohammadali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait. Cela était un voyage de rêve. Agréables et genial. Merciiiiiiiiiii. Vous êtes les meilleurs ❤❤❤❤❤❤❤❤
Stayed 6 nights in Dec 2021
Response from Andranik on 1 Jan 2022
Dear Mohammadali, We are extremely happy to know, that you have enjoyed the time spent with us. We are looking forward to welcoming you back to our hotel, in nearest future, Sincerely, Sales and marketing team

10/10 Excellent

Iurii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine tolle Anlage, sehr nettes Personal, tolle Küche für sehr wenig Geld und das alles 24 Stunden rund um die Uhr..... Wir kommen wieder!
Stayed 21 nights in Jul 2019

6/10 Okay

Рубен

Liked: Cleanliness, property conditions & facilities, room comfort
Большим разочарованием в этом году (в прошлом году в этом же отеле останавливался) оказался бассейн. В него платный вход всем желающим из города, и поэтому негде яблоку было упасть.
Stayed 7 nights in Jul 2019

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
As a total our experience is good. One receptionist was not so seviceminded but anotther one was very good. As my wife got sick the hotel were kind to let us have the room for free to chek out at 5.30 pm without any charge! A very nice guesture!! Good with pool as it was a hot day. +39 degrees. I can recomend the hotel for a short time. Value for money was ok. Breakfast ok.
Stayed 1 night in Jul 2019
Response from Best regards, Elmira Harutyunyan | Sales manage on 30 July 2019
Dear Guest ! Thank you for choosing Caucasus Hotel and taking the time to submit your review. We are very pleased that you have positive memories of living in our Hotel. We look forward to seeing you again!

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Sales Manager on 13 June 2019
Dear Guest ! Thank you for choosing Caucasus Hotel and taking the time to submit your review. We are very pleased that you have positive memories of living in our Hotel. We look forward to seeing you again! Best regards, Elmira Harutyunyan | Sales manage

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
أنصحكم بفندق القوقاز
إقامتي ثلاث ليالي رائعه وفي جناح ممتاز وسعر ممتاز جدا والعاملين يحبون المساعده دائما
Stayed 3 nights in Jan 2019
Response from Anahit Voskanyan on 14 Jan 2019
Dear Mohamed, On behalf of the staff and Management of our hotel, we would like to thank you for choosing the hospitality of Caucasus Hotel and for taking the time to write a review about your experience in our hotel. We are glad to know you have enjoyed every detail of our experience and that everything was to your highest satisfaction. Your praising comments are sincerely appreciated as these show our consistency and commitment to maintain the Caucasus Hotel. We will be glad to welcome you back in our hotel. Best Regards, Anahit Voskanyan | Marketing Manager

6/10 Okay

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Anahit Voskanyan on 23 Jan 2019
Dear Mohamed, On behalf of the staff and Management of our hotel, we would like to thank you for choosing the hospitality of Caucasus Hotel and for taking the time to write a review about your experience in our hotel. We will be glad to welcome you back in our hotel. Best Regards, Anahit Voskanyan | Marketing Manager