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"Staff were friendly and helped to take our luggage up to our room. The lobby was very impressive with a great view. The rooms were a bit dated and old. One of the draws in the bathroom wouldn’t close unless I forced it in, which was a bit annoying. The bathroom was a good size, however the shower was small and not made for people over 5’8. Quite a bit of wear and tear on the balcony. There was a new building that was more modern but we stayed in the old one which showed signs of age. The free drinks were a nice touch. The pool and gym were great and well maintained but can get super busy. There were load of spaces in the car park and a good amount of charging ports, so super convenient. GS25 is located next to the hotel, so a good place to grab a quick snack before heading out for a road trip. Overall, I enjoyed my stay here. However walls are quite thin so you can hear people talking or kids running in the hallway."

"Great place"

"It’s very quiet & tranquil place with an ocean view but a bit far to other facilities. Nice hotel tough a little tarnished especially hot top which was not maintained properly. Restrooms as well - bidets Hopefully they would maintain well then could be fine. But every staff was very helpful & very nice!"

"Clean room"

"Our timings happened to match with the shuttle service and we were able to make full use of it. The location is convenient and the room is nice and spacious. Only issue is the pillows. They were a little too flat for us."

"Excellent stay."

"The Shilla Jeju is a truly excellent hotel, but what impressed me most wasn’t the design or the facilities it was the staff. Every single team member was outstanding. Polite, attentive, and genuinely warm in a way that went well beyond what I’d expect. I travel often to Europe and the US and have stayed at many hotels along the way, but honestly the service here was better than anything I’ve experienced at hotels in either region. The management really should look after these people they absolutely deserve a raise. Hotels like this are only as good as the team running them, and Shilla Jeju has clearly got something special. Would happily return."

"Poolside using an umbrella in street clothes with 6 family members, only 2 swimming, we were told to stop using the umbrella. It could have been wind or it could have been not wanting non swimmers in the area. "

"Would definitely go back."