Yen Bai Holidays from AU$1,375

Area is easy to access Almost everything is around the area Friendly staff room size is ok and has clean bathroom with good toiletries

Helpful and friendly staff combined with neat rooms and service made this an excellent choice. Wished I was staying for longer to use the pool etc.

Really lovely staff who cannot do enough for you, lovely rooms in a great location. Great breakfast, well definitely stay again.

Room was clean and nice but you can definitely get better service for the same price elsewhere in Hanoi, service here was slightly below the average I experienced everywhere else I stayed in vietnam. Breakfast was ok but the hot buffet was very limited compared to other places I stayed for similar price (like less than half the variety). Soundproofing didn't seem good I could hear my neighbours talking. Staff were nice and helpful but some aspects of service were slightly lower eg at check in every other hotel I stayed in Vietnam (including a much cheaper 3 star hotel) rushed to help with luggage up the steps and escorted you to the room but here they didn't. I didn't like the fact that the drinking water they provided in the room was filtered water in refillable bottles rather than actual bottled water, maybe for environmental purposes but it wasn't convenient.

Fantastic staff and good breakfast. The location is perfect. Is it spotless? No. But if you want a "white glove" level of clean, go somewhere else and pay 5x the price. For a solid, well-located stay that won't break the bank, this is it.