Yen Bai Holidays from AU$689

Breakfast was around the corner in their sister hotel, staff were a little slow, had to ask for a coffee cup, the milk had ran out and took several minutes for them to top up even though the dining room is about the size of a standard living room in someone’s house and the kitchen just off it! Hotel in a great location tho so we just went elsewhere for breakfast.

This hotel will be demolished next month, in January 2026. The government used Imminent Domain to take over a section of Lakeside property to create a community area. So, it doesn't really matter what I think about this hotel. It was a good place to stay in a variety of ways, but the deal breaker for me was that they refused to give my travel partner and I two room keys. Therefore, every time we went out separately, one of us had to be escorted back to our 10th floor room. The bedroom door of the suite locked when closed and required a key to open, then would beep madly every time it opened. That's disturbing to the person sleeping in the other room. And I got locked out one time in my towel and had to call the desk for help. The shower was utterly translucent. It was supposed to be slightly fogged, but once wet, there was no privacy at all. The toilet was the usual glass walls, also. Why do we want our throne on display? The breakfast was mediocre, the dinner was just plain bad. I think the pho broth was plain water! The staff was excellent. The location was great!

The room is very clean. The hotel stuff are very friendly, helpful, and excellent service.

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.

Had a short stay here with my family. Pros: • Great location • Friendly, welcoming staff • Baby- and family-friendly • Stunning rooftop bar Cons: • Rooms aren’t very soundproof, we could hear guests coming and going, and noise likely carried from our room as well • Bathroom feels a bit dated • Hallways are quite dark and could use updating