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Reviews of Holiday Inn Resort Ho Tram Beach, an IHG Hotel

5 out of 5
Holiday Inn Resort Ho Tram Beach, an IHG Hotel
The Grand Ho Tram Strip, Phuoc Thuan, Ba Ria, Xuyen Moc

Reviews

9.4

Exceptional

Rating 10 - Excellent. 50 out of 59 reviews" "
Rating 8 - Good. 4 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 1 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and best place for relaxation
Stayed 4 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Seung Woo

Stayed 2 nights in Dec 2023

10/10 Excellent

YONGJEONG

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Amazing property. Amazing food and excellent customer service. The staff was amazing. Highly recommend staying here Beach is spotless and the pools are beyond clean and refreshing
Stayed 1 night in Sep 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Timothy,Thank you so much for taking your precious time to share with us your experience at Holiday Inn Resort Ho Tram Beach. We are so delighted to know you have enjoyed your stay and much appreciate your positive feedback regarding the facilities, food and services. They are definitely encouraging us to continuously deliver the best service to our guests. Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back one day soon. Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Anna

Stayed 2 nights in Aug 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Anna,Thank you for taking the time to provide feedback about your recent stay at Holiday Inn Resort Ho Tram Beach. We are very pleased to receive your positive feedback for the experience at our Resort. We hope you and your family had a relaxing and satisfying stay here. Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back in the near future. All the best, Ngan Le Quality Assurance Manager

10/10 Excellent

JUN

Stayed 1 night in Jul 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear JUN,Thank you for taking the time to rate your stay at Holiday Inn Resort Ho Tram Beach. We are very pleased to receive your positive feedback for the experience at our Resort. We hope you and your family had a relaxing and satisfying stay here. Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back in the near future. All the best, Ngan Le Quality Assurance Manager

10/10 Excellent

kyung sun

Stayed 2 nights in Jul 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Kyung sun,Thank you for taking your precious time to rate your stay at Holiday Inn Resort Ho Tram Beach! We are delighted to know that you had a relaxing time here. Your positive rating will definitely encourage us to continuously deliver the best service to our guests. Once again, thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Ngan Le Quality Assurance Manager

2/10 Terrible

jungsu

Stayed 2 nights in Jun 2023

10/10 Excellent

Eric, Lincoln

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience
Stayed 7 nights in May 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Eric,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Phu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this 5 star resort. Staff are friendly and attentive. Will come back.
Stayed 1 night in May 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Phu,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your positive feedback will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

hyungdo

Stayed 3 nights in Apr 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Hyungdo,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

HUY

Stayed 2 nights in Mar 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Huy,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Chung

Stayed 1 night in Mar 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Chung,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Mark

Stayed 1 night in Feb 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Mark,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Morten A

Stayed 4 nights in Feb 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Morten A,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Hanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother and I had a wonderful time at Holiday Inn Ho Tram beach. Staffs are very polite, friendly, and professional. Food is delicious! I would recommend this resort to anyone!
Stayed 2 nights in Feb 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Hanh,It is pleased to see you and your mom had amazing stay with us and thank you for taking your precious time to share your feedback at Holiday Inn Resort Ho Tram Beach. Your positive feedback will definitely encourage us to continuously deliver the best service to our guests. Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back one day soon. Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Hoang

Stayed 1 night in Jan 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Hoang,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Pushkar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Thu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Love everything about this hotel. Friendly staff, impeccable services and beautiful resort. Came here 10 days ago, love it so much and here again for a few more days. Love everyone at the breakfast buffet and look forward to the best breakfast buffet ever and see everyone happy smiling faces. Will definitely comeback every time I am in Vietnam. Thank you for making my stay do special and memorable.
Stayed 2 nights in Nov 2022
Response from Ngoc Vu - Quality Assurance Manager on 2 Dec 2022
Dear Thu,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort.We are delighted to know that you and your family had a great time here. Your compliments for the resort facilities, staff performance and food quality will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.All the best,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful resort! Grea immen
Stayed 2 nights in Nov 2022

6/10 Okay

Larry, Eagan

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property was very nice. The staff was nice as well. I believe it was listed as 5 stars. Although i need to mention some flaws. We stay in the 2 bedroom sweet, and it lacked the cleanliness of a 5 star Hotel.. i got stuck in one of the two bathrooms for 20 minutes. And the last problem.. The door to the privae toilet beeded repair as the seal was coming off.. These simple expectations were not met. The room, food, and drinks are very expensive. To be expected in a 5 star hotel. No excuse for those little i mentioned to be a part of my experience there.. Thanks
Stayed 1 night in Sep 2022
Response from Ngoc Vu - Quality Assurance Manager on 14 Sept 2022
Dear Larry,Greetings from Holiday Inn Resort Ho Tram Beach!Thank you for taking the time to write us a review about your stay at Holiday Inn.We hope you and your family had a relaxing time here.We also would like to express our sincere apology for not meeting your expectation in terms of room facilities and cleanliness, which we will definitely take it seriously to improve our service in the future.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Tran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay with my family. The hotel is newly built with fantastic design, Kid theme rooms are very amazed and the kid enjoy a lot during the stay. There are a lot of activities within the resort: cinema, live music, kid play ground, kid pools that not only my kids, but all of family members enjoyed and definitely would be my first choice when I come back to Ho Tram
Stayed 2 nights in Jul 2022
Response from Ngoc Vu - Quality Assurance Manager on 20 Aug 2022
Dear Tran,Greetings from Holiday Inn Resort Ho Tram Beach!Thank you for taking the time to write us a review about your stay at Holiday Inn.We are delighted to know that you and your family had a relaxing time here.Your positive feedback resort facilities will definitely encourage us to continuously deliver the best service to our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

VINCENT

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It would be nice to add more staffs to help out to upload and unload bags.
Stayed 1 night in Jun 2022
Response from Ngoc Vu - Quality Assurance Manager on 2 July 2022
Dear Vincent, Greetings from Holiday Inn Resort Ho Tram Beach! Thank you for taking the time to write us a review about your stay with us. We hope you and your family had a great time here. We also appreciate your feedback for the bell service, which we will take it seriously to improve our service in the future. Once again, thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Phu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to the beach, swimming pools, facilities, staff services are excellent.
Stayed 1 night in May 2022
Response from Ngoc Vu - Quality Assurance Manager on 23 June 2022
Dear Phu, Greetings from Holiday Inn Resort Ho Tram Beach! Thank you for taking the time to write us a review about your stay with us. We are delighted to know that you had a relaxing time here. Your positive feedback for Resort cleanliness, facilities, and staff performance will definitely encourage us to continuously deliver the best service to our guests. Once again, thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Ngoc Vu - Quality Assurance Manage

10/10 Excellent

Phu

Stayed 1 night in May 2022

10/10 Excellent

KANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Younghwan

Stayed 1 night in Jan 2024

10/10 Excellent

Eugene

Stayed 3 nights in Dec 2023

10/10 Excellent

terunobu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

yeonsil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
놀거리도 많고 좋았습니다
Stayed 1 night in Nov 2023

10/10 Excellent

Airi

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and hygiene! It was a bit difficult to adjust temperature of the water from shower. (Quite hot because we have infant) other than that it was more than wonderful stay:) thank you
Stayed 1 night in Oct 2023
Response from Ngan Le Quality Assurance Manager on 20 Oct 2023
Dear Airi,Thank you for taking your precious time to provide the feedback about your experience at Holiday Inn Resort Ho Tram Beach. We appreciate your comments regarding hot water condition and apologize for the inconvenience caused to you. Your concern will be look deeply by the hotel management for better improvement in the nearest future.Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back one day soon.Warmest Regards, Ngan Le Quality Assurance Manager

10/10 Excellent

Bastian Jean Henri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. A lot of coffee shops, restaurants. The shuttle bus is free from Ho chi minh to hotel.
Stayed 2 nights in Sep 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Bastian Jean Henri,It is pleased to see you had amazing stay with us and thank you for taking your precious time to share your positive feedback at Holiday Inn Resort Ho Tram Beach. Your positive feedback will definitely encourage us to continuously deliver the best service to our guests. Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back one day soon. Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Kentaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope to come again.
Stayed 1 night in Sep 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Kentaro,It is pleased to see you had amazing stay with us and thank you for taking your precious time to share your positive feedback at Holiday Inn Resort Ho Tram Beach. Your positive feedback will definitely encourage us to continuously deliver the best service to our guests. Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back one day soon. Sincerely, Ngan Le Quality Assurance Manager

6/10 Okay

kyungsu

Stayed 2 nights in Sep 2023
Response from Ngan Le - Quality Assurance Manager on 24 Oct 2023
Dear Kyungsu,Thank you for taking your precious time to rate about your stay at Holiday Inn Resort Ho Tram Beach. I would like to start by apologizing to you for not meeting your expectations at some points which we should have been noticed. We strive to make each stay as pleasant and comfortable as possible. Therefore, we hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mkt bra ställe. Topp hotell
Nytt, fräsch, fin utsikt, god mat, mkt bra service. Sängen lite hård. Annars allting var perfekt
Stayed 2 nights in Jul 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Vivian,Thank you so much for taking your precious time to share with us your experience at Holiday Inn Resort Ho Tram Beach. We are so delighted to know you have enjoyed your stay and much appreciate your positive feedback regarding facilities, food and services. Always proud to hear that.On the other notes, please accept our apology for the bed which was not as your expectation. We definitely take note for better improvement. Once again, thank you for choosing Holiday Inn Resort Ho Tram Beach and we look forward to welcoming you and your family back one day soon. Sincerely, Ngan Le Quality Assurance Manager

8/10 Good

TAIHYUN

Stayed 1 night in Jun 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear TAIHYUN,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here with us.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Chambre Proprement, service excellent, environnement sympathique , les séjours en famille agréablement
Stayed 1 night in Apr 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear Anonymous,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you had a great time here with us. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

JINSEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct 2023
Dear JINSEON,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort. We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely, Ngan Le Quality Assurance Manager

10/10 Excellent

takeshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル内はとても良かった
Response from Ngoc Vu - Quality Assurance Manager on 1 Jan 2023
Dear Mr./Ms. Takeshi,Greetings from Holiday Inn Resort Ho Tram Beach!Thank you for taking the time to write us a review about your stay at Holiday Inn.We are delighted to know that you had a relaxing time here.Your positive feedback will definitely encourage us to continuously deliver the best service to our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Huyen

Stayed 1 night in Dec 2022

10/10 Excellent

Dohun

Stayed 3 nights in Nov 2022
Response from Ngoc Vu - Quality Assurance Manager on 2 Dec 2022
Dear Dohun,Warmest greetings from Holiday Inn Resort Beach.Thank you for taking the time to review your stay at Holiday Inn Resort.We are delighted to know that you and your family had a great time here. Your kind rating will definitely encourage us to continuously deliver the best experience for our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.All the best,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

sujung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool is spacious. It's so nice for kids to play. The room is big. But the mattress on the bunk bed is too hard. The restaurant menu is not diverse.
Stayed 2 nights in Oct 2022

4/10 Poor

Se hee

Stayed 1 night in Oct 2022

10/10 Excellent

YIN-CHEN

Stayed 2 nights in Oct 2022
Response from Ngoc Vu - Quality Assurance Manager on 20 Oct 2022
Dear Yin-Chen,Greetings from Holiday Inn Resort Ho Tram Beach!Thank you for taking the time to write us a review about your stay at Holiday Inn.We are delighted to know that you had a relaxing time here.Your positive feedback will definitely encourage us to continuously deliver the best service to our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Ngoc Vu - Quality Assurance Manager

8/10 Good

Lien, SEATTLE

Stayed 1 night in Sep 2022

10/10 Excellent

Goran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Ngoc Vu - Quality Assurance Manager on 20 Oct 2022
Dear Goran,Greetings from Holiday Inn Resort Ho Tram Beach!Thank you for taking the time to write us a review about your stay at Holiday Inn.We are delighted to know that you had a relaxing time here.Your positive feedback will definitely encourage us to continuously deliver the best service to our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Thanh Sang

Stayed 1 night in Aug 2022

10/10 Excellent

WAI SHUN

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常好的服務，帶給我不一樣的體驗
Stayed 2 nights in Jun 2022
Response from Ngoc Vu - Quality Assurance Manager on 23 June 2022
Dear Wai Shun, Greetings from Holiday Inn Resort Ho Tram Beach! Thank you for taking the time to write us a review about your stay with us. We are delighted to know that you had a relaxing time here. Your positive feedback for our service will definitely encourage us to continuously deliver the best experience to our guests. Once again, thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Ngoc Vu - Quality Assurance Manage

10/10 Excellent

Nhu

Stayed 1 night in Jan 2022