Xuejiazhai Holidays from AU$1,391

There was a real feeling that the staff are trying to make the hotel better for guest, it just didn’t quite hit the mark. The room we had was quite spacious for a family of 4 however the furniture placement in the room felt odd; for example the window seat was pushed up against the bed rather than where you’d expect it at the window. They provided a WeChat service which was great for communicating as I don’t speak Mandarin. A take away breakfast was provided on days we left very early which was really appreciated. The location of the hotel was good within walking distance to the Muslim Quarter and small wild pagoda. The front desk set up makes it feel like a hostel rather than a hotel. The floors where the rooms are felt like a hotel. There are also great laundry facilities offered free of charge. If you have cat allergies, probably best not to stay here as there is a cat enclosure in the lobby/breakfast area. Overall, I would stay here again.

The hotel was really nice and enjoyed the stay. The staff were friendly, professional and helpful especially the concierge. They arranged our train tickets even thought it was a hassle. We appreciated the room upgrade and would definitely stay at this hotel again

The location is 10min walk to Beidajie Station. A lot of food stores & shops nearby. Convenient to didi or grab a tricycle around

Clean rooms, but the staff did not speak English - unusual for a 5-star international hotel. Had to use a google translator. Breakfast was so-so. Large, imposing building suitable for events, but not for family vacations.

Canadian Tourists Review : We had an amazing stay at the W in Xi’an. The staff was wonderful and spoke English very well as we needed help to navigate our adventures! The hotel is extremely stylish and the interior architecture is mind blowing! Could use a bit more lighting in the lobby at night, but radiates an amazing mood and atmosphere. The room was very clean, spacious and stylish with a very quiet air conditioning that allowed us to sleep soundly at night! It was also well equipped with Dyson and Magic Toilets! The dining options were great in and around the hotel depending on your taste and if not, you can walk to a very luxurious shopping / grocery mall not too far away! TIP - ROOM VIEW : Book the Park / Garden view as the City View is a wall of condo buildings! We would definitely come back without question and they definitely put the W franchise on our radar!