Xuan Loc Holidays from AU$812

This property was very clean, organized and the staff was exceptional! Their hospitality was something I have never experienced before. From the moment we checked in until we checked out it was amazing. Will recommend to anyone.

It was as if the apartment understood the pace we needed—and offered it to us without question.

The Airconditioning didn't work even though they said it did. I was told by a friend that booked a month earlier the same. It's a terrible shame because it's a nice hotel and the people are great. However sleeping in sweat is not ideal.

The check-in process for this apartment was more complicated than for a standard hotel room (this was the first time we booked an apartment through Expedia as opposed to a regular hotel room). The person at the lobby 'front desk' was not helpful at all and was obviously there to assist actual apartment residents, rather than temporary guests such as us. Also, our car got 'booted' while parked just outside the lobby entrance and we were working through the check-in process (there were *no* signs/markings indicating parking restrictions). Once we'd completed check-in and got to the apartment, we were pleased overall - it was clean, the space was ample and the furnishings were suitable to our needs. The property photos posted on Expedia did not exactly match the actual look of the apartment, I suppose the posted photos are representative of a generic apartment at the property and individual apartments vary somewhat. For instance,the posted photos show both a washer and dryer, but our unit only had a washer, *no* dryer, and we had to use the supplied line/hangers on the balcony to dry our clothes. Lastly, going back and reading almost all reviews on Expedia left me with two thoughts: 1 - We did *not* experience a 'bait and switch' situation as described in many of the negative reviews. I guess just be aware that this situation is a possibility. 2 - Many 10 out of 10 reviews on Expedia look 'suspect'. They only contain a short blurb of glowing remarks and a one-night stay.

Right from the very first moment at arrival we were truly welcomed and looked after by the staff at the hotel. Our room was perfect and the amenities were fantastic. Room service was excellent. Breakfast was exceptional from the freshly cooked omelettes to the buffet breakfast. The rooftop pool at night was probably our favourite place to be after a long day of sightseeing and shopping. Sounds like I am 'gushing' a little about the hotel and staff but they deserve it! Having being a hotel manager of a similar sized hotel I can speak from a personal and professional point of view. Well done to the Au Lac Charner!