All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
area is great for traveling! our bathroom shower didn’t look very clean but other than that we enjoyed our stay.
Alli
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Alli, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the lack of cleanliness of the shower. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Sincerely, Kayla Oxenreider, GM
8/10 Good
Stacie
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall the experience was positive. Bartender was very friendly & helpful. Room was clean & bed was comfy but more than 1/2 the lights in the room did not work. Housekeeping staff was loud early in the morning.
Stacie
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Stacie, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your comments regarding the lighting in your room and the housekeeping staff. Thank you for your time in reviewing our hotel. Best, Kayla Oxenreider, GM
4/10 Poor
Absalon
22 Apr 2024
Liked: Cleanliness
Absalon
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Absalon, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Kayla Oxenreider, GM
Dear Jerome, We're happy to hear from you and glad you enjoyed your stay. We appreciate your family choosing to stay with us while visiting the area. I'm pleased to hear our quiet area was well suited for your family's travels. We appreciate your feedback and hope to see you again soon. Best, Kayla Oxenreider, GM
Dear Byron Jr, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Kayla Oxenreider, GM
Dear Alex, It was kind of you to take the time to review our hotel. I’m glad you had a relaxing visit. We appreciate your choosing us and hope to host you again. Best, Kayla Oxenreider, GM
Great room n good place to chill n sleep after a fun filled evening
Larry
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Larry, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. Please find a reason to visit us again soon for another fun night out! Best, Kayla Oxenreider, GM
6/10 Okay
Amber
8 Apr 2024
Amber
Stayed 1 night in Mar 2024
Response from GM on 29 Apr 2024
Dear Amber, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Kayla Oxenreider, GM
8/10 Good
Maria
7 Apr 2024
Maria
Stayed 1 night in Apr 2024
Response from GM on 4 May 2024
Dear Maria, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Kayla Oxenreider, GM
Dear Meenakshi, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Kayla Oxenreider, GM
Very nice staff and clean. I needed towels the house keeper at night came right up to my room within 10 mins.
Amy
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Amy, It is always a pleasure to hear that we have earned your recommendation through clean facilities and friendly service. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Kayla Oxenreider, GM
Dear Kareem, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our Courtyard by Marriott and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, Kayla Oxenreider, GM
6/10 Okay
Rachel
1 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The hotel seemed very nice upon check in. Easy process and friendly staff. The room wasn’t the cleanest. Hair comb and Bobby pin left on floor, no hand soap for the bathroom and only once wash cloth. Wasn’t a huge deal but an inconvenience to call and have stuff brought to the room.
Rachel
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Rachel, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Kayla Oxenreider, GM
Dear Emani, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found our service efforts lackluster. Your comments will be discussed with the staff to foster improvement, and we hope to host you again in the future for a better stay. Sincerely, Kayla Oxenreider, GM
10/10 Excellent
Jo
30 Mar 2024
Jo
Stayed 1 night in Mar 2024
4/10 Poor
Ramon
Travelled with family
29 Mar 2024
Good location, free parking. Found mold in shower, sofa didn’t look good.
Ramon
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Ramon, Thank you for being our Guest and taking the time to give us some feedback to improve our service. I apologize that your room was not as clean as you expected; it sounds like you caught us on a bad day. Your comments will be addressed so we can make sure that your next visit is everything that you expect it to be. Sincerely, Kayla Oxenreider, GM
Dear Jimmie, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Kayla Oxenreider, GM
The property itself is nice but there was a group of kids that stayed here and made sure that everyone else staying at this hotel had a bad time. I stayed with some friends to enjoy the amenities of the hotel like the pool and jacuzzi and we’re literally kicked out of the area by all the kids that were there without practically no adult supervision the one adult was on her phone while all the small kids where diving into the pool and jacuzzi area. And it was not just that the bigger kids where taking over the seats where out things where and touching our stuff. And of course there was a bunch of knocking during the night. I spent $160 that I couldn’t enjoy
Nicole
Response from GM on 11 Mar 2024
Dear Nicole, I am truly sorry that your stay was disturbed by inconsiderate guests. It is understandable that you were frustrated and disappointed with the experience. As a team, we strive to ensure that all our guests follow proper hotel etiquette to provide a peaceful and comfortable stay for everyone. I want to assure you that this is not typical, and we hope you will consider coming back for a better experience. Please accept my sincere apologies on behalf of our entire team. Sincerely, Kayla Oxenreider, GM
Staff were very welcoming and pleasant. Cleaning staff were very helpful and cheerful. Will definitely stay here again.
Melanie
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Melanie, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Kayla Oxenreider, GM
Dear Ralph, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Kayla Oxenreider GM
Convenient stay for a snowy night near Reading Hospital.
HVAC was very loud, but room was otherwise comfortable.
Gina
Stayed 1 night in Feb 2024
Response from GM on 3 Mar 2024
Dear Gina, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Kayla Oxenreider GM
Great stay. I contacted the staff prior to visit and asked possibility of an early check in since I was arriving from out of town for a wedding. They checked and said they could accommodate. We checked in with no problems. Each of the front desk clerks were very friendly and knowledgeable.
Room was clean and comfy. Great stay.
Kermit
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Kermit, We love to see 'perfect tens' on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Kayla Oxenreider, GM
Cheap bed sheets. Dirty bathroom. Holes on the wall and patches. Tub was filthy. Old TV. Carpeting was dirty.
Jannu
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Jannu, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Kayla Oxenreider, GM
Dear Byron, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Kayla Oxenreider, GM
Dear Hector, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Kayla Oxenreider, GM
Nice clean hotel close to west reading restaurants and pool perfect for kids!
TARA
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear TARA, I know that I am biased, but our housekeeping staff is the finest in Reading. Thank you so much for being our guest and sharing these uplifting compliments regarding your stay. We are thrilled that you and your family were more than satisfied with your visit, and we hope to welcome you back soon. Best, Kayla Oxenreider, GM
10/10 Excellent
Pedro
28 Jan 2024
Liked: Cleanliness
I definitely appreciated the starbucks store
Pedro
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Pedro, We're happy to hear from you! It's great to know that you enjoyed your stay and our delicious Starbucks coffee. Please plan to visit us again the next time you travel to the area. Best, Kayla Oxenreider, GM
10/10 Excellent
Jeanne
Business traveller
24 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Good staff
Staff are friendly and honest! I left my coat and they get it back
Jeanne
Stayed 5 nights in Jan 2024
Response from GM on 24 Jan 2024
Dear Jeanne, Our associates are always ready to go above and beyond to make our guests' stay memorable. We will certainly let our team know what a fantastic impression they left on you. Thank you for your great review and please come see us again soon! Best, Kayla Oxenreider, GM
Dear fred,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Kayla OxenreiderGeneral Manager
rooms are nice, love the bar and gym in hotel. I would suggest you invest in full body or at least another mirror in the room. the bathroom having the only mirror is not enough
qadar
Stayed 2 nights in Jan 2024
Response from GM on 11 Jan 2024
Dear qadar, It is fantastic to hear that your stay was enjoyable. We thank you for your compliments regarding our clean rooms and ample amenities. We want you to know that we strive to provide exceptional guest experiences, and your suggestions for improvement help us in this endeavor. I appreciate you taking the time to write and hope to provide you with a flawless stay in the future. Best, Kayla Oxenreider, GM
8/10 Good
Crina
10 Jan 2024
Liked: Cleanliness, staff & service
Nice and convenient!
Crina
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Crina, It was kind of you to take the time to review our Courtyard. I’m glad you enjoyed your visit thanks to our excellent accommodations and convenient location. We appreciate your choosing us and hope to host you again. Best, Kayla Oxenreider, GM
Dear norma, We are delighted that your stay was nothing short of exceptional. Thank you for the privilege of hosting you, and we appreciate your glowing comments regarding our staff and accommodations. We hope you find a reason to return to Reading soon! Best, Kayla Oxenreider, GM
Lovely new hotel with great courteous staff, but it’s in a high traffic area next to a set of railroad tracks. While there are plenty of posted signs that the hotel is not responsible for loss or theft, there are not many visible CCTV units or any other visible security measures.
Kevyn
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
Dear Kevyn, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Kayla Oxenreider, GM
Very clean and extremely friendly staff, great price! Absolutely loved it.
Kharisa
Stayed 2 nights in Dec 2023
Response from GM on 9 Jan 2024
Dear Kharisa, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Kayla Oxenreider, GM
Dear David, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to make it right on your next visit. Sincerely, Kayla Oxenreider, GM
The property was fine. The 2 male associates at the checkin desk were not very friendly and quite rude when asked why we were paying a service fee. Complaned that we paid through a 3rd party and was rude when they insisted to start check in with the party who was moving the car. My husband paid for all 3 rooms and both him and my son was right there but that is not how he wanted to start.
John
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear John,I'm very sorry for your poor arrival experience. My sincere apologies that you found our associates unhelpful and insincere. We strive to provide genuine hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely,Kayla OxenreiderGeneral Manager
6/10 Okay
Kiran
Travelled with family and small children
29 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet was dirty. Kids hated . It was a one night stay and we let it go.There was only one toilet paper roll that was half used. I won’t go back.
Kiran
Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Dear Kiran,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. For this reason, we hope that your family will reconsider your return.Sincerely,Kayla OxenreiderGeneral Manager
Im not one to leave reviews but it was a lovely stay. The hotel was clean, the staff was nice, very quiet and accommodating. Considering it was Christmas weekend, i expected it to be different. It was very pleasant. Will definitely stay here again next time i visit family.
Massiel
Stayed 3 nights in Dec 2023
Response from GM on 27 Dec 2023
Dear Massiel, It is tremendous to see that we were a perfect fit for your Christmas visit to Reading. I can't thank you enough for your business and for letting others know that there is a great stay waiting for them here at our Courtyard by Marriott. We appreciate your kind words and look forward to your next visit. Best, Kayla Oxenreider, GM
Dear Kim, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Courtyard by Marriott. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Kayla Oxenreider, GM