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Reviews of The Bridge Wroclaw - MGallery

5 out of 5
The Bridge Wroclaw - MGallery
Plac Katedralny 8, Wroclaw

Reviews

9.4

Exceptional

Rating 10 - Excellent. 122 out of 156 reviews" "
Rating 8 - Good. 20 out of 156 reviews" "
Rating 6 - Okay. 5 out of 156 reviews" "
Rating 4 - Poor. 5 out of 156 reviews" "
Rating 2 - Terrible. 4 out of 156 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team the Bridge Wrocław MGallery on 28 Jan 2024
Thank you for taking the time to share your positive feedback, Natalia! We are delighted to hear that you enjoyed your stay at The Bridge Wroclaw - MGallery. We hope to welcome you back soon. Best regards, The Bridge Wroclaw - MGallery.

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team The Bridge MGallery on 28 Jan 2024
Thank you for taking the time to share your feedback with us, Eugene. We appreciate your support.We hope to have the pleasure of welcoming you back in the future for another excellent stay.Best regards,The Bridge Wroclaw - MGallery

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Team the Bridge Wroclaw MGallery on 28 Jan 2024
Thank you Mrs Natalia for your kind review of your recent stay at The Bridge Wroclaw - MGallery. We look forward to welcoming you back in the future. Best regards, The Bridge Wroclaw - MGallery.

8/10 Good

Paul david

Business traveller
Stayed 6 nights in Dec 2023
Response from Team the Bridge Wrocław MGallery on 28 Jan 2024
Thank you Mr Paul David for your kind review of your recent stay at The Bridge Wroclaw - MGallery. We look forward to welcoming you back in the future. Best regards, The Bridge Wroclaw - MGallery.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Bridge MGallery on 28 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback.We appreciate your kind words and hope to welcome you back to The Bridge Wroclaw - MGallery in the future.

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Slawomir

Stayed 2 nights in Oct 2023

10/10 Excellent

Stiven

Business traveller
Liked: Cleanliness, staff & service, amenities
Very Good
Stayed 1 night in Oct 2023

10/10 Excellent

Artur Grzegorz Bonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am extremely satisfied with my stay at this hotel. The hotel itself is stunning, and the staff members are helpful and professional.
Stayed 1 night in Oct 2023

10/10 Excellent

Mariglent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and fantastic staff, it was our wedding anniversary and we had a very good time and felt welcome and the hotel was amazing
Stayed 2 nights in Oct 2023

10/10 Excellent

Beata

Stayed 1 night in Aug 2023

6/10 Okay

Rhian

Liked: Cleanliness
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, breakfast could be better.
The stay overall was very nice however I ordered breakfast to my room and it wasn't the best. The range of food was basic, for example there was not fresh fruit and the price was quite high. I hope they improve this for my next visit.
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

pawel

Stayed 2 nights in Jul 2023

4/10 Poor

Marcin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We upgraded to Superior Room and got assigned a handicap room. Seriously a mega disappointment! This should be illegal!
Stayed 2 nights in Jun 2023
Response from The Bridge Team on 9 July 2023
Dear Mr Marcin,Thank you for taking the time to tell us about your experience at the Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At the Bridge, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Please contact us directly, we are happy to discuss your concerns.Kind RegardsTeam the Bridge

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is gorgeous, the staff was efficient and friendly. The service is what you’d expect at a hotel like this and the accommodations are great.
Stayed 4 nights in Jun 2023
Response from The Bridge Team on 9 July 2023
Dear Guest,Thank you for your wonderful review of our hotel. We hope to welcome you again soon!Kind regards,The Bridge Team

2/10 Terrible

Dmytro, Kharkov

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After the long drive there was a late check in. Breakfast was included, but we were not woken up for breakfast, although we asked for it. They didn't put water in the room and we couldn't make coffee. The level of the hotel needs to be kept up and not forgetting the requests of the guests😡
Stayed 1 night in Jun 2023
Response from The Bridge Team on 9 July 2023
Dear Mr Dmytro,Thank you for taking the time to tell us about your experience at the The Bridge Wroclaw - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.You are welcome to contact the hotel. We will do our best to make your next stay meet your expectations.Kind RegardsTeam the Bridge

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from The Bridge Team on 9 July 2023
Dear Mr Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely,Team the Bridge

10/10 Excellent

Lucja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come to Wrocław
Stunning hotel. Very highly recomended. Great localisation. Beautifull room cleaned every day. We had a lovely stay
Stayed 3 nights in May 2023
Response from The Bridge Team on 9 July 2023
Dear Mrs LucjaThank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future.Kind RegardsTeam the Bridge

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
Stayed 4 nights in May 2023

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from The Bridge Team on 5 May 2023
Dear Petr,Thank you for sharing your experience and we look forward to warmly welcoming you again to The Bridge in the near future.The Bridge Team

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from The Bridge Team on 5 May 2023
Drodzy goście,Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie!Pozdrawiamy,Team The Bridge

10/10 Excellent

Andrzej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from The Bridge Team on 5 May 2023
Szanowny Panie Andrzeju,Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie!Pozdrawiamy,The Bridge Team

10/10 Excellent

Rajinder

Stayed 1 night in Mar 2023
Response from The Bridge Team on 5 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Bridge Team

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2023
Response from Team The Bridge on 5 Apr 2023
Dear Christopher,Thank you for the great rating! We hope you enjoyed your stay at The Bridge Wrocław MGallery and we will be able to host you again in the future!Kind regards

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Team The Bridge on 27 Mar 2023
Dear Anthony,We very much appreciate your high rating regarding your stay at The Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for rating your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Team The Bridge on 27 Mar 2023
Dear Karol,We very much appreciate your high rating regarding your stay at The Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for rating your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Doris

Stayed 8 nights in Nov 2022

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Oct 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised in so many ways by this hotel. Extremely affordable, location is amazing with Cathedral, some restaurants, boat tours, museums etc. all in the neighborhood. Very modern with single panel control of all room facilities. Excellent breakfast and bar. I didn’t stay for dinner so I can’t comment on that. Staff was very friendly and helpful. Always went above and beyond. Definitely will stay again.
Stayed 5 nights in Jul 2022

10/10 Excellent

Tiffany

Stayed 2 nights in Jun 2022

8/10 Good

Mateusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but the restaurant needs improving
The hotel has a very nice design and great location, right in the middle of the church district in Wroclaw. The room is large and very comfortable. The reception staff are very professional and friendly. The downside is the room service, which finishes at 11PM. The menu is very limited and includes a burger, club sandwich, pasta or a Ceasar salad. I arrived from the US after 11 PM and unfortunately couldn't eat anything and went to bed hungry. The next day I was very tired and wanted to order a meal from the restaurant and eat it in my room but the restaurant manager Lukasz said it was not possible and "these are the rules". This lazy approach demonstrates a lack of understanding of the guests' needs, and a lack of willingness to go above and beyond, which shouldn't be the case in a 5-star hotel. I suggest increasing the number of healthy options on the room service menu, and approaching your guests with a bit more empathy and in a welcoming way rather then reprimanding them and telling them to stick to the rules. If you travel for business I suggest staying in the AC Mariott instead.
Stayed 2 nights in Apr 2022

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Long Check In time
There was only one person at the front desk chevking in customers. It was only two people in front of me yet it took 20 minutes to check in.
Stayed 1 night in Feb 2022
Response from Artem Artamonov on 14 Feb 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Bridge Wrocław MGallery. I am sorry that your experience did not meet all of your expectations; please allow me to express my sincerest apologies. We are sorry to hear that the service on this occasion was not up to our usual high standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back to The Bridge in near future. Sincerely, Artem Artamonov Front Office Supervisor

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from The Bridge Team on 7 Mar 2022
Dear Lea, Thank you for taking time to post a review of The Bridge Wrocław MGallery. We are thrilled that you had a terrific stay with us and hope to welcome you back to the Bridge soon. Kind regards, The Bridge Team

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Bridge Team on 7 Mar 2022
Drogi Panie Dawidzie, Dziękujemy za poświęcenie czasu na napisanie recenzji The Bridge Wrocław MGallery. Zapraszamy ponownie w niedalekiej przyszłości. Pozdrawiamy, The Bridge Team

10/10 Excellent

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town, amazing wellness area and great gym space! We will definitely choose this hotel for our next stay in Wrocław! Thanks
Stayed 1 night in Jan 2022

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was happy and friendly also very accommodating. Location was perfect in every way as well . I couldn’t stay at a nicer place
Stayed 13 nights in Sep 2021

10/10 Excellent

Mirek, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best properties in Wroclaw.
Stayed 4 nights in Sep 2021

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bridge Wrocław is a modern, super cool hotel and is fairly new. We have very large rooms with great views. Breakfast was one of the best on our tour of Poland. We also ate dinner at the hotel's restaurant, and it was quite delicious.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked service
Stayed 7 nights in Aug 2021

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay in the hearth of Wrocław
Architecturally the place is just stunning. The technology is top-notch. They have a push button water on in the shower and central light system where you turn on all the lights you want and you can turn them on/off in this configuration by 1 master switch. The food is amazing, meat and eggs sourced from the local free-range farmer. The only downside is an annoying proprietary internet provider which doesn't work with automatic passwords and you have to type in your email every time on every device to log into internet.
Stayed 1 night in Aug 2021

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wroclaw best kept secret?
The hotel is super modern with beautiful design when it comes to the lobby, restaurant and the bar area. It has the outdoor terrace with the food truck/bar next to the hotel as well as a roof terrace with a relaxation lounge, spa, wet and dry sauna. The only thing missing is a pool or some jacuzzi. Our room had a beautiful view of the cathedral especially at the sunset and came equipped with all the essentials necessary to make your stay pleasant. The bathroom in particular was a state of the art when it comes to ultra modern fixtures for example on push on and off shower faucet. The restaurant is a top notch, serving food which is made from local products to satisfy the palate of the most demanding guests. So enjoy!
Stayed 2 nights in Aug 2021

2/10 Terrible

Anastazja

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Beautiful hotel, well located. Comfortable room and wonderful breakfast.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stay in a lot of hotels so we have become a little hard to impress but this hotel did impress. A great location and great staff and quirky rooms with a very comfortable bed.
Stayed 3 nights in Jun 2021
Response from Ewa Grochowska on 8 June 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ewa Grochowska Rooms Division Manager