The hotel has a very nice design and great location, right in the middle of the church district in Wroclaw. The room is large and very comfortable. The reception staff are very professional and friendly.
The downside is the room service, which finishes at 11PM. The menu is very limited and includes a burger, club sandwich, pasta or a Ceasar salad. I arrived from the US after 11 PM and unfortunately couldn't eat anything and went to bed hungry. The next day I was very tired and wanted to order a meal from the restaurant and eat it in my room but the restaurant manager Lukasz said it was not possible and "these are the rules". This lazy approach demonstrates a lack of understanding of the guests' needs, and a lack of willingness to go above and beyond, which shouldn't be the case in a 5-star hotel.
I suggest increasing the number of healthy options on the room service menu, and approaching your guests with a bit more empathy and in a welcoming way rather then reprimanding them and telling them to stick to the rules.
If you travel for business I suggest staying in the AC Mariott instead.