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Reviews of Homewood Suites By Hilton Worcester

3 out of 5
Homewood Suites By Hilton Worcester
1 Washington Sq, Worcester, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 610 out of 787 reviews" "
Rating 8 - Good. 124 out of 787 reviews" "
Rating 6 - Okay. 26 out of 787 reviews" "
Rating 4 - Poor. 17 out of 787 reviews" "
Rating 2 - Terrible. 10 out of 787 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for our needs.
Stayed 1 night in May 2024
Response from Isabel on 24 May 2024
Thank you for sharing your experience with us Laura! We’re delighted to hear that our hotel was perfect for your needs. Your satisfaction is our top priority, and we appreciate your positive feedback. Best Regards, Isabel

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 2 nights in May 2024
Response from Isabel on 15 May 2024
Good morning, Carlton, Thank you for choosing Homewood Suites by Hilton Worcester. We look forward to welcoming you back again soon! Best Regards, Isabel

4/10 Poor

William, TRUMBULL

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This Homewood Suites seemed understaffed. Our room was not ready for a 3pm check-in. We waited for just under two hours with other guests in the same situation. We left for a family obligation and returned at 9pm to find a room was available. The employee at the front desk was personable, respectful and seemed to care. Unfortunately, management had let us all down. The buildings common areas are well maintained but our room was tired and in need of minor repair. The shower curtain was hanging on by a thread allowing quite a bit of water to get on the floor. The shower heads were missing parts, but still functioning. While Homewood Suites is generally very good, this stay was subpar and disappointing.
Stayed 1 night in May 2024
Response from Isabel on 13 May 2024
Good afternoon, William, Thank you for sharing your feedback about your recent stay at Homewood Suites by Hilton Worcester. We apologize for the inconvenience you experienced during check-in. Your comments are valuable to us, and we appreciate your patience. Our team is committed to addressing these issues promptly. We hope you’ll give us another chance to provide a better experience in the future. We look forward to welcoming you back! Best Regards,

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from Isabel on 24 May 2024
Thank you for your feedback, Matthew! We look forward to seeing you again soon! Best, Isabel

10/10 Excellent

Audrianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. One of the few in the area with free parking.
Stayed 1 night in Apr 2024
Response from Isabel on 13 May 2024
Good afternoon, Thank you for sharing your feedback! We’re glad to hear that our hotel met your cleanliness expectations. Additionally, having free parking is definitely a bonus. We appreciate your review and hope to welcome you back soon!Best Regards,

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from Isabel on 19 May 2024
Thank you for your feedback, Thomas! We look forward to seeing you again soon! Best, Isabel

10/10 Excellent

Patti

Travelled with partner
Liked: Staff & service, property conditions & facilities
Easy clean very expensive
Stayed 1 night in Apr 2024
Response from Isabel on 13 May 2024
Hello, Thank you for sharing your feedback! We appreciate your honesty. It’s great to hear that our hotel is convenient and clean. However, we apologize if the pricing didn’t meet your expectations. We’ll consider your comments as we strive to improve.We hope to welcome you back again soon! Thank you, Isabel

6/10 Okay

Yamir

Stayed 1 night in Apr 2024
Response from Isabel on 13 May 2024
Thank you for choosing to stay with us! We look forward to welcoming you back again. Best Regards, Isabel

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Isabel on 13 May 2024
Thank you for choosing to stay with us! We look forward to welcoming you back. Best Regards, Isabel

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station and close to the venue I was going to, will be back again next time
Stayed 1 night in Apr 2024
Response from Isabel on 13 May 2024
Hello, Thank you for sharing your positive feedback! We’re delighted to hear that our hotel’s convenient location near the train station and event venue made your stay enjoyable. We look forward to welcoming you back next time!Best Regards, Isabel

10/10 Excellent

Justine

I enjoyed my stay because once I entered the hotel, the ambiance is great, the staff are friendly, the room is neat and clean, and the breakfast was delicious. I highly recommend!
Stayed 1 night in Apr 2024
Response from Isabel on 13 May 2024
Good afternoon, Thank you for sharing your positive feedback! We’re thrilled to hear that you enjoyed your stay at our hotel. The ambiance, friendly staff, clean rooms, and delicious breakfast are all essential elements of a memorable experience. Your recommendation means a lot to us, and we look forward to welcoming you back soon! Best Regards, Isabel

10/10 Excellent

Camelia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the area.
Stayed 2 nights in Apr 2024
Response from Isabel on 13 May 2024
Hello, Thank you for sharing your feedback! We appreciate your honest assessment. It’s great to hear that our hotel met your expectations given the area. If there’s anything else you’d like to share or if you have any suggestions for improvement, feel free to reach out. We value your input! Thank you, Isabel

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Isabel on 13 May 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again! Thank you, Isabel

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited looking for apartments for my college graduate starting a job soon. This was a clean, safe, centrally located hotel with parking included. Great stay.
Stayed 2 nights in Mar 2024
Response from Yvonne AGM on 9 Apr 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eric B was super helpful!
Stayed 1 night in Apr 2024
Response from Yvonne AGM on 9 Apr 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023
Response from Yvonne AGM on 9 Apr 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Brooke

Stayed 1 night in Mar 2024
Response from Isabel on 13 May 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again! Thank you, Management

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Very clean. Unlike Worcester
Stayed 2 nights in Mar 2024
Response from Yvonne AGM on 9 Apr 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 9 Apr 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Anthonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to WPI. Traffic is very noisy though. But the hotel is clean and comfortable and the front desk staff are friendly and professional
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable.
Stayed 3 nights in Mar 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m 89 year old and my room was senior friendly which is a plus I was very happy and comfortable!
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Yvette

Travelled with partner
Great !
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying, clean and bright, nice breakfast!
Stayed 1 night in Mar 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Great room. Clean, comfortable and well equipped with appliances.
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Jordan

Stayed 1 night in Feb 2024
Response from Yvonne AGM on 9 Apr 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Thank you,Management

10/10 Excellent

Valerie

Business traveller
Liked: Amenities
Very friendly check in, room is clean and large. Very happy!
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 17 Mar 2024
Thank you for staying with us! We hope to see you again soon.-Homewood Suites Downtown Worcester

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Jacqueline, Worcester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management team went above and beyond to make sure everything went well with our reservation. The management team was great to work with but more impressively, I witnessed how they supported their staff to make sure everything at the hotel ran smoothly.
Stayed 2 nights in Jan 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

JUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Everything was GREAT!!!! My kids and husband love it. It was perfect for a little staycation ;) Can’t wait to stay again
Stayed 1 night in Feb 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Dorothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will be back again.
Stayed 1 night in Feb 2024
Response from Isabel on 14 Feb 2024
Thank you for choosing to stay with us! We look forward to welcoming you back. Best Regards,

10/10 Excellent

heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind, the hotel was super clean and spacious! Loved our room!
Stayed 1 night in Feb 2024
Response from Isabel on 14 Feb 2024
Thank you for choosing to stay with us! We look forward to welcoming you back. Best Regards,

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024
Response from Yvonne AGM on 9 Apr 2024
We are glad to see you enjoyed your stay here with us. Hope to see you again!Kind RegardsYvonne Hart

10/10 Excellent

Emily

Stayed 1 night in Feb 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Isabel on 14 Feb 2024
Thank you for choosing to stay with us! We look forward to welcoming you back. Best Regards,Isabel

8/10 Good

Nicole

Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

al amin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, always so kind and happy!
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Minata

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yvonne AGM on 20 Feb 2024
We here at the Homewood Suites Worcester appreciate your feedback. We are very delighted you enjoyed your stay and hope to see you again!

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, love the Hilton inn's
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Dear Daniel,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Jacob

Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Dear Jacob,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to DCU. Decent breakfas
Stayed 2 nights in Dec 2023
Response from GM on 26 Dec 2023
Dear kerri,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager

10/10 Excellent

Jessalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 26 Dec 2023
Dear Jessalyn,Thank you for staying at our hotel while in Worcester. We truly appreciate your business. We hope we made you feel at home away from home. Please come back again soon.Kindest regardsAssaad Andrew HallakGeneral Manager