Terrace/patio

Reviews of Hampton Inn & Suites Worcester

2.5 out of 5
Hampton Inn & Suites Worcester
65 Prescott St, Worcester, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 542 out of 837 reviews" "
Rating 8 - Good. 197 out of 837 reviews" "
Rating 6 - Okay. 57 out of 837 reviews" "
Rating 4 - Poor. 15 out of 837 reviews" "
Rating 2 - Terrible. 26 out of 837 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice clean and quiet.., Breakfast could have been a little better
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
William, it's great to hear you found the Hampton Inn & Suites Worcester to be clean and tranquil. We strive to provide a comfortable stay for every guest. Feedback on the breakfast is appreciated as it gives us insight into where our offerings could be enhanced. We hope to welcome you back soon to provide an even better experience next time around!

8/10 Good

Blandine

Travelled with family, Business traveller
Liked: Staff & service
Front desk was professional. However, it looked like the two gentlemen were the only staff in the building. Room needs to be aired. Bathroom floor needs to be scrubbed. Towels smelled stale, and appeared to have been stored on shelf for a long time. Dining staff were not wearing gloves when checking and refilling food. One woman pulled out her phone from back pocket of slacks. They did not addressed me or others until I said good morning.
Stayed 1 night in Apr 2024
Response from Mario Manche-Gonzalez on 24 Apr 2024
Good afternoon Mrs. Burks.Thank you so much for choosing to stay with us and for taking the time to share your feedback and to write a review. We appreciate you recognizing our staff members and for letting us know about the situation that you encountered. We will talk to our staff and take the appropriate course of actions to make sure this does not happen again.We value your loyalty, and we would love to welcome you back should your traveling plans bring you back to the beautiful Worcester area.If there is anything we could assist you with, please feel free to reach out us at any time.Sincerely,

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks for the amazing rating, Michelle!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn & Suites Worcester!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Michael, thank you for choosing Hampton Inn & Suites Worcester and for your high rating on Expedia. Our team is thrilled to know you had a great experience and we hope to see you again soon.

6/10 Okay

Blessen

Liked: Cleanliness, staff & service, property conditions & facilities
They charge $15/night for parking in their lot which is not mentioned in the information for the hotel. That fee is only waived for HH Gold and Diamond members apparently. Was a little upset about it because I was there barely 7 overnight hours.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Blessen, it's disheartening to learn that the parking fee took away from your overall experience with us. While we do our best to inform guests about the additional charges, unfortunately, it appears we fell short during your visit. We appreciate your feedback and will certainly consider it as we aim to improve our communication methods with guests. Thank you for bringing this to our attention.

10/10 Excellent

Edmond

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the great rating, Edmond!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn & Suites Worcester! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the colleges we visited. Neighborhood is beautiful. The staff had great recommendations for local restaurants. Breakfast was great!
Stayed 2 nights in Mar 2024
Response from Mario Manche-Gonzalez on 8 Apr 2024
Good evening Mr. Brady.Thank you so much for choosing to stay with us and for taking the time to share your review of our property. We are so delighted to hear that you enjoyed your time at Hampton Inn & Suites-Worcester. Our goal is to always exceed your expectations and to deliver the best experience you could have! If there’s anything we can assist you with during your next visit, please don’t hesitate to let us know. We hope to see you soon in the near future and are very grateful for your loyalty! Sincerely,

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
🙌
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
We appreciate you taking the time to share your feedback, Tyler.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Alibex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Clean and very friendly staff. Parking is easy. Convenient location.
Stayed 1 night in Mar 2024
Response from Mario Manche-Gonzalez on 25 Mar 2024
Good evening thank you for your excellent rating of the Hampton Inn & Suites Worcester. We're delighted to know you had a positive experience. Your feedback means a lot to us, and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Bridgid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Bridgid, we're thrilled to see that your experience at Hampton Inn & Suites Worcester was a positive one. Thank you for choosing us and for taking the time to rate us. We hope you will return for another wonderful stay.

2/10 Terrible

Amie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Mario Manche-Gonzalez on 19 Mar 2024
Good morning Mrs. Rogers,Thank you so much for choosing to stay with us at the Hampton Inn and Suites in beautiful Worcester Massachusetts.We are deeply sorry to hear about the situation you encountered during your stay with us and how this has impacted your experience. As spoken earlier, we have taken the steps necessary to make sure this doesn't happen again, and we have also gone ahead and took her of your account as well. Should your future plans bring you back to the area, we would love to help you out and assist you on your next visit.Sincerely,

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Michael, it's wonderful to hear you had such an exceptional experience at Hampton Inn & Suites Worcester! We are thrilled you rated us so highly and we look forward to welcoming you back on your next visit. Thank you for choosing our hotel.

10/10 Excellent

Lorraine

Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Lorraine, it's wonderful to hear that your experience at Hampton Inn & Suites Worcester was top-notch. We strive to ensure all guests have an enjoyable visit, and it's rewarding for our team to know we succeeded. We're looking forward to your next stay with us. Safe travels until then!

6/10 Okay

Christopher

Business traveller
Liked: Staff & service, amenities
Convient to downtown
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Christopher, thank you for acknowledging the convenient location of Hampton Inn & Suites Worcester close to downtown. We hope your overall experience was comfortable. We're looking forward to your next visit and hope we can make your next stay even better.

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Davis, your succinct feedback for Hampton Inn & Suites Worcester is much appreciated. Delighted to know you found your stay enjoyable. Looking forward to welcoming you again soon.

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet breakfast was excellent very large room very spacious
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Jada, it's delightful to hear about your positive experience at Hampton Inn & Suites Worcester. We're glad our expansive rooms and delectable breakfast exceeded your expectations, and that you appreciated the tranquil atmosphere. We hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Bethany, it's great to hear that you found our check-in process at Hampton Inn & Suites Worcester to be seamless and our team members warm and welcoming. We thank you for sharing your positive experience and look forward to your next visit.

8/10 Good

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff didn't stop loud customers who decided they needed to have loud music all night long.
Response from Customer Service on 19 Feb 2024
Jessica, we value your feedback and regret to hear your stay was disturbed by unwelcome noise. We strive to maintain a peaceful environment for our guests, and it seems this time we did not meet that expectation. In the future, please let our team members be aware while on-site, so we can address it promptly. Thank you for choosing Hampton Inn & Suites Worcester, and we hope your next visit will be more pleasant.

10/10 Excellent

Kimone

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Kimone, it's heartwarming to hear your experience at Hampton Inn & Suites Worcester was satisfactory. We take pride in our cleanliness and your comments mean a great deal to us. We hope to see you again on your future trips.

10/10 Excellent

Judith, Garrison

Travelled with family
Liked: Amenities
Nice property and clean
Stayed 1 night in Feb 2024
Response from Mario Manche-Gonzalez on 11 Feb 2024
Good evening Mrs. Rojas Contreras. Thank you so much for taking the time to share your feedback with us. Our goal is to always deliver the best experience and to meet your expectations as well. It is our pleasure to know that we were able to satisfy both, and we would love to welcome you back as well, should your future traveling plans bring you back to the beautiful Worcester area.

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Thank you for the fantastic rating, Matthew!It's outstanding you had such a wonderful experience at Hampton Inn & Suites Worcester. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I liked the property. Staff was awesome, room large and very pleasant. The bathroom cleaning needs more detailed attention. I would stay here again.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Kathleen, thank you for your valuable insights. We're delighted to learn that you enjoyed our spacious rooms and appreciated our outstanding colleagues at Hampton Inn & Suites Worcester. We've taken note of your feedback regarding the attention to detail in bathroom cleanliness and assure you it's being addressed. It's terrific to hear that your experience was positive overall, and we eagerly await your next stay.

10/10 Excellent

Frankin G, New York City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being there for a swimming meet, this hotel satisfies the needs for visiting Worcester.
Stayed 3 nights in Dec 2023
Response from Customer Service on 23 Jan 2024
Frankin, it's wonderful to hear that Hampton Inn & Suites Worcester was able to meet your needs during your visit for the swimming meet. We strive to provide a satisfying experience to all of our guests and we're glad to note we hit the mark with you. We're also thrilled you found our location perfect for your needs and we hope to welcome you back the next time you are in Worcester. Safe travels!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mario Manche-Gonzalez on 21 Jan 2024
Good afternoon Mr. Goulburn. We'd like to thank you for choosing to stay with us during your time in the beautiful Worcester area and also for sharing your feedback with us as well. Should your traveling plans bring you back to the area, we would be glad to assist you and welcome you back as well. Sincerely,

8/10 Good

Rodney

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Rodney, it's great to hear that you had a pleasant stay at Hampton Inn & Suites Worcester. We're always aiming to make the guest experience as enjoyable as possible. Thank you for your review and we hope to have the opportunity to welcome you back on your next visit to Worcester.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and helpful. Breakfast was okay, but eggs were fake and tasteless and dining room was cold.
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Mary, it's lovely to hear that our team members at Hampton Inn & Suites Worcester left a positive impression on you. We're glad you found them pleasant and helpful. As for breakfast, we appreciate your feedback and will share your comments with our food and beverage team to consider for improvement. Regarding the temperature of the dining room, we'll certainly monitor that situation closer. Thank you for sharing your experience, we hope to welcome you back in the future.

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Kristi, it's great to see your positive rating for Hampton Inn & Suites Worcester. It appears you had a good experience, however, we would have loved to hear more details about your stay. We value your feedback as it helps us improve and deliver a better guest experience. We hope to see you again soon.

10/10 Excellent

Arian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Arian, it's a delight to see such a positive rating on your recent stay at Hampton Inn & Suites Worcester. We're thrilled you enjoyed your time with us and hope to welcome you back again soon. Thank you for choosing us.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Jorge, it's wonderful to see your high rating for the Hampton Inn & Suites Worcester. It tells us you had an enjoyable stay. We sincerely value your feedback and look forward to welcoming you back soon. Safe travels until then!

10/10 Excellent

Faith Janell

Stayed 2 nights in Dec 2023
Response from Mario Manche-Gonzalez on 5 Jan 2024
Good afternoon Mrs. Azul. We'd like to thank you for choosing to stay with us during your time in the beautiful Worcester area and also for sharing your feedback with us as well. Should your traveling plans bring you back to the area, we would be glad to assist you and welcome you back as well. Thank you and Happy New year!

10/10 Excellent

Elizabeth

Stayed 3 nights in Dec 2023
Response from Customer Service on 22 Jan 2024
Thank you for the 5/5 rating, Elizabeth!It's excellent you enjoyed your time at Hampton Inn & Suites Worcester so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Jinle

Liked: Cleanliness, staff & service, property conditions & facilities
parking that had to be paid for
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Jinle, thank you for your review. We understand that the parking arrangement may not have entirely met your expectations. However, our location necessitates this measure to ensure the safety and accessibility of all guests at Hampton Inn & Suites Worcester. We're delighted to see that your overall experience with us was exemplary and we value your feedback. We hope to welcome you back soon.

10/10 Excellent

Julio, Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2023
Response from Mario Manche-Gonzalez on 2 Jan 2024
Good afternoon Mr. Payano. We'd like to thank you for choosing to stay with us during your time in the beautiful Worcester area and also for sharing your feedback with us as well. Should your traveling plans bring you back to the area, we would be glad to assist you and welcome you back as well. Thank you and Happy New years!

10/10 Excellent

jimmi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mario Manche-Gonzalez on 7 Feb 2024
Good morning Mr. Mitchell. Thank you so much for sharing your feedback with us. Should your traveling plans bring you back to the beautiful Worcester area, we would like to welcome you back and assist you with any accommodations you may need. Thank you and we wish you a wonderful day.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mario Manche-Gonzalez on 29 Dec 2023
Good afternoon Mr. Morton. Thank you for staying with us at the Hampton Inn and Suites in Worcester Massachusetts and for taking the time to share your review with us as well. We appreciate your feedback and we wanted to thank you and to invite you back, should your traveling plans bring you to the beautiful Worcester area once again. Please let us know if there is anything you may need, and we will be more than happy to help.

10/10 Excellent

Chao

Stayed 1 night in Dec 2023
Response from Customer Service on 17 Jan 2024
Thanks for the perfect rating, Chao!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn & Suites Worcester.Have a wonderful day!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was great,but have to say i did not like being charged $15.00 to park in there parking lot !
Stayed 2 nights in Dec 2023
Response from Mario Manche-Gonzalez on 26 Dec 2023
Good morning Mr. Samkavitz.Thank you so much for staying with us and for taking the time to share your feedback with us. We understand that being charged for parking is an inconvenience specially if you were no expecting to be charged for it at all. As a courtesy, we will go ahead and remove the parking fee for this time. We also offer other parking options which are complete free, and we also offer some rates online as well where you can add the parking fee to your bill for a lower price. Thank you and happy holidays!

10/10 Excellent

Renzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mario Manche-Gonzalez on 25 Dec 2023
Good afternoon Mr. Figueroa.We would like to thank you for staying with us and also for taking the time to share your feedback as well. We would also like to wish a wonderful and very Merry Christmas. Should your future traveling plans bring you back to the Worcester area again, we would love toto welcome you back. Sincerely,

2/10 Terrible

anthony

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We realized after the 1st night that our fridge didnt work. All of our beer we picked up and food from our expensive dinner was ruined. We reported it the next morning they said they would take care of it. We went to the city for the day and came back and the fridge was still broken. Told them again when we checked out they said someone did and it was taken care of but they clearly didnt. I told them i wanted to be compensated for our meal it was expensive and for the beer they allowed to get warm and skunk. They said someone would call me later on. When they did, all they tried to do was give me members points- im from buffalo so this does nothing for me. They said they couldnt do anything about it because i booked through expedia... im actually still pretty upset about this life isnt cheap i want to be compensated and deserve to be.
Stayed 2 nights in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Dear Anthony Meindl,I hope this message finds you well. I sincerely apologize for any inconvenience you experienced during your recent stay at Hampton Inn & Suites.After discussing the matter with Expedia, I am pleased to inform you that a refund of 150.00 has been initiated to your card. Please be aware that it may take 7-10 business days for the refund to reflect in your account.We truly appreciate your understanding and patience in this matter. If you have any further questions or concerns, please feel free to contact us.Thank you for choosing Hampton Inn & Suites. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Warm regards,Angel Ortiz-RosaHampton Inn & Suites

6/10 Okay

Toroda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could’ve been better
When we arrived we were told that there was no internet/ WiFi and that we’d have to use emergency keys. We weren’t able to go to the pool or any other amenities with the emergency key. The next day the power went out for over an hour, delaying breakfast and flickering on and off for a while.
If the picture is enlarged there’s a spot in the bottom of the tub.
Stayed 2 nights in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Guest neved stayed at our location. Guest stayed at Hampton Inn at Marlborough Location. This Survey need to be fowarded to Hampton Inn at Marlborough.

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Dear Sheila,We hope this message finds you well. On behalf of the entire Hampton Inn & Suites Worcester team, we extend our sincere gratitude for taking the time to complete the survey regarding your recent stay with us.Your feedback is invaluable to us as it helps us understand your experience and continually improve our services. We appreciate your honesty and the insights you provided.We are always here to listen and ensure that your future visits are even more enjoyable.Once again, thank you for choosing Hampton Inn & Suites Worcester. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Angel Ortiz-RosaHampton Inn & Suites Worcester

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Dear Cheryl,We hope this message finds you well. On behalf of the entire Hampton Inn & Suites Worcester team, we extend our sincere gratitude for taking the time to complete the survey regarding your recent stay with us.Your feedback is invaluable to us as it helps us understand your experience and continually improve our services. We appreciate your honesty and the insights you provided.We are always here to listen and ensure that your future visits are even more enjoyable.Once again, thank you for choosing Hampton Inn & Suites Worcester. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Angel Ortiz-RosaHampton Inn & Suites Worcester

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
We hope this message finds you well. On behalf of the entire Hampton Inn & Suites Worcester team, we extend our sincere gratitude for taking the time to complete the survey regarding your recent stay with us.Your feedback is invaluable to us as it helps us understand your experience and continually improve our services. We appreciate your honesty and the insights you provided.We are always here to listen and ensure that your future visits are even more enjoyable.Once again, thank you for choosing Hampton Inn & Suites Worcester. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Angel Ortiz-RosaHampton Inn & Suites Worcester

10/10 Excellent

Caroline, Bayville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was avery nice hotel for an over night. Clean and comfortable. The shining star was mario at the front desk just a delight, so welcoming and seems to be here round the clock. Recommend this hotel. Cant comment on areas around as we came to visit friends so we rrally only slept at the hotel
Stayed 1 night in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Dear Caroline,We hope this message finds you well. On behalf of the entire Hampton Inn & Suites Worcester team, we extend our sincere gratitude for taking the time to complete the survey regarding your recent stay with us.Your feedback is invaluable to us as it helps us understand your experience and continually improve our services. We appreciate your honesty and the insights you provided.We are always here to listen and ensure that your future visits are even more enjoyable.Once again, thank you for choosing Hampton Inn & Suites Worcester. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Angel Ortiz-RosaHampton Inn & Suites Worcester

10/10 Excellent

Indaisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Dear Indaisha,We hope this message finds you well. On behalf of the entire Hampton Inn & Suites Worcester team, we extend our sincere gratitude for taking the time to complete the survey regarding your recent stay with us.Your feedback is invaluable to us as it helps us understand your experience and continually improve our services. We appreciate your honesty and the insights you provided.We are always here to listen and ensure that your future visits are even more enjoyable.Once again, thank you for choosing Hampton Inn & Suites Worcester. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Angel Ortiz-RosaHampton Inn & Suites Worcester

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Dear Mary,We hope this message finds you well. On behalf of the entire Hampton Inn & Suites Worcester team, we extend our sincere gratitude for taking the time to complete the survey regarding your recent stay with us.Your feedback is invaluable to us as it helps us understand your experience and continually improve our services. We appreciate your honesty and the insights you provided.We are always here to listen and ensure that your future visits are even more enjoyable.Once again, thank you for choosing Hampton Inn & Suites Worcester. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Angel Ortiz-RosaHampton Inn & Suites Worcester

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Mario Manche-Gonzalez on 27 Dec 2023
Good morning Mr. Daloisio.Thank you so much for staying with us at the Hampton Inn and Suites in Worcester Massachusetts and for taking the time to share your feedback with us. We appreciate it a lot and we are very happy and proud to hear that you had an excellent stay. Should your traveling plans bring you back to the beautiful Worcester area, we would like you to know that you will be very welcome to come back and stay with us and should you need any assistance or accommodations, please let us know.Thank you and we wish you a wonderful merry christmas and happy New Year

10/10 Excellent

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Angel Ortiz-Rosa on 22 Dec 2023
Dear Karl,We hope this message finds you well. On behalf of the entire Hampton Inn & Suites Worcester team, we extend our sincere gratitude for taking the time to complete the survey regarding your recent stay with us.Your feedback is invaluable to us as it helps us understand your experience and continually improve our services. We appreciate your honesty and the insights you provided.We are always here to listen and ensure that your future visits are even more enjoyable.Once again, thank you for choosing Hampton Inn & Suites Worcester. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Angel Ortiz-RosaHampton Inn & Suites Worcester

10/10 Excellent

Athena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, updated hotel!! Gentleman who checked me in was friendly and helpful. He recommended to excellent restaurants nearby. The room was spotless, the beds and pillows were very comfortable. Highly recommend this hotel, would stay here again!!
Stayed 1 night in Nov 2023
Response from Mario Manche-Gonzalez on 28 Nov 2023
Good afternoon Mrs. Lenser.Thank you for taking the time to write a review and for sharing your feedback with us as well. Should your traveling plans bring you back to the beautiful Worcester area, we would like to welcome you back and assist you with any accommodations you may need.Thank you again and we wish you a wonderful day.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Very clean rooms and friendly staff. Fitness center was in tip top shape. Free breakfast was a nice add. Cozy fireplace on lobby level. Good size sleeping rooms with fridge and microwave.
Stayed 1 night in Nov 2023
Response from Mario Manche-Gonzalez on 28 Nov 2023
Good afternoon Mrs. RobidouxThank you for taking the time to write a review and for sharing your feedback with us as well. Should your traveling plans bring you back to the beautiful Worcester area, we would like to welcome you back and assist you with any accommodations you may need.Thank you again and we wish you a wonderful day.