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"Clean room, very nice staff"

"There was no room cleaning but that could be my fault for not reading the guidelines. I did have to go down to the front desk to get my own towels. And upon arrival there must’ve been a massive leak throughout the building. My entire floor was surrounded by industrial fans drying out the area area so we constantly had to walk around the fans. There was a lot of noise coming from these fans. It would have been better if someone would have given us a heads up that our room was in the middle of a disaster area "

"Staff were friendly and courteous. Breakfast was limited. Few entrees. Older facility that shows its wear. Linen and towels were clean, but the room needed to be vacuumed."

"Got to hotel at check in time after 8 hour drive and told room wasn’t ready and didn’t know when it would be ready "

"Have been waiting on a refund from host for over a week. He has been contacted by VRBO & Expedia multiple times without response. I was not going to leave a negative review but the host has left me no choice. We arrived at the property on check in day to a *very strong* odor of moth balls. At first we thought it had just been closed up for a long time & that it would decrease with air circulation. Within 15 minutes, my headache was so bad that I ended up vomiting. Soon after, my son said he was feeling very bad. I attempted to call the host x3 with no answer.I checked to see online if the moth ball smell could be the culprit. I found that mothballs should never be left out in the open (not in a container) & can cause severe illness. I went searching to see if I could find them and sure enough there was a large, open, unsecured bag in the kitchen closet. I thought maybe the internet information was being dramatic so I called poison control line as suggested. We were told to leave immediately. I attempted to call the host again with no success. We left the property and went to a hotel. I called VRBO who attempted to call the host multiple times with no success. I then sent a text to the host asking for a call back ASAP since both myself & VRBO had been attempting to reach. He later called back & was pretty rude saying "I doubt its that dramatic" among other things but did say he would refund. That is the last I heard from him. He is ignoring contact from me & the company. "

"Breakfast ok. Room clean. Heat worked. Was NOT immediately greeted upon arrival. Had no idea where employees were. We stood at counter several minutes and no one came from the back room or any where to check us in. After we were obviously confused & verbalized it between the two of us as what to do in this hotel with no visible employees, did the two ppl from popcorn machine come to the counter & started to check us in! We weren’t the only people at the counter waiting. There was one other lady behind us."

"Bad customer service"

"Staff and hotel was great! "

"The breakfast was good. I liked the waffle maker. The room could have been cleaner but it was comfy and the right price. The pool was nice and cool. Very relaxing after walking around downtown Columbus all day. Wish there was a hot tub. I'd give 5 stars if there was a hot tub. "