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Reviews of Microtel Inn & Suites by Wyndham Woodstock/Atlanta North

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 334 out of 1002 reviews" "
Rating 8 - Good. 334 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 97 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Liked: Cleanliness
Had a problem with the TV. No ice maker on the 2nd floor and no information where to find one. TV eventually worked after clerk came up and reset some things
Stayed 1 night in May 2024
Response from mb on 14 May 2024
We are sorry you had issues with your TV. Glad the clerk got it fixed for you. Ice Machines are located on the first and third floors. Thank you for letting us know your issues. We will notify the staff about them.

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, amenities
The service at check in.
Stayed 1 night in May 2024
Response from gm on 13 May 2024
We are sorry you had issues with your check in. We will review with the staff. Please call me as to how I can make your next stay better.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Apr 2024
Response from gm on 8 May 2024
We are so happy you enjoyed your stay. Please visit again soon.

8/10 Good

Cindy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from gm on 6 May 2024
We are glad you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

STEPHANIE, VESTAL

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
If I could share pics I would! Horrible. Loud. People slamming doors, yelling, tv's loud all night. Needed 6 hours to sleep and may have gotten 2. Then I wake up to the ac going off and on room was warm. Looked at the ac unit the vent was loaded with debris and dirt and stones and who know what else!
Stayed 1 night in May 2024
Response from mb on 5 May 2024
We apologize for your stay with the noise. We strive to make our guest stay enjoyable. I will report the issues to Dept. Managers.

6/10 Okay

RUFUS

Disliked: Staff & service
This is my second visit in a month and I had the same issues. The tv didn’t work, my room was across from the elevator and ice machines and there was lots of traffic all night. I didn’t have the energy to switch rooms since I was there for 2 nights. Plus there are people who live there with children. Lots of door slamming and running through halls at night. Not a good time.👎
Stayed 2 nights in Apr 2024
Response from gm on 29 Apr 2024
Thank you for letting us know about your stay. We are sorry for the noise you experienced. Please ask for a room away from the elevator. We will get you to a better location as we want you to have a peaceful quiet nights rest.

10/10 Excellent

Dana, Cedartown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love our stay here, my only complaint I have this time was out of the properties hands. We were placed in a 1st floor room, and unfortunately had very inconsiderate neighbors above us. They were either very heavy footed or allowed their kids to jump up and down because it was off/on all night.
Stayed 1 night in Apr 2024
Response from gm on 29 Apr 2024
We are glad you like staying with us. We are sorry for the noise above you. Please let the front desk know anytime you have an issue and we will work to correct for you. We want everything about you stay to be enjoyable.

2/10 Terrible

Dimitri

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a unpleasant smell. Room, hallway were dirty. Walls are thin and I hear a lot of noise and conversations. I will never stay at Microtell Inn again.
Stayed 2 nights in Apr 2024
Response from mb on 25 Apr 2024
We are sorry your stay with us was unpleasant. We strive to assure a good experience with each stay for each guest. I'm sure if you try us again you will find a different experience as this is not the norm at our hotel.

8/10 Good

Vivek

Business traveller
Liked: Staff & service
Staff was very accomodating. Cleanliness was avergae.
Stayed 5 nights in Apr 2024
Response from gm on 22 Apr 2024
We appreciate your review and I will go over your comments with the entire staff. Please come again.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe
Stayed 3 nights in Mar 2024
Response from gm on 6 Apr 2024
We are glad you enjoyed your stay. We hope you will visit again soon

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well taken care of. Staff was excellent.
Stayed 3 nights in Apr 2024
Response from gm on 4 Apr 2024
Thank you for letting us know about your stay. I am glad you found our staff excellent and our property well taken care of. Please come again soon.

4/10 Poor

Victor

Stayed 1 night in Apr 2024
Response from gm on 10 Apr 2024
We are sorry for the issues you experienced. This is not the norm for our hotel. Please visit again and give us another chance to show you our hospitality.

8/10 Good

David

Travelled with family, Business traveller
Liked: Property conditions & facilities
It’s March madness. So the neighbors were up partying until 3am.
Stayed 3 nights in Mar 2024
Response from gm on 29 Mar 2024
Thank you for your review. We apologize for the group that was here when you were. We took corrective measurers for our guest and we hope you will come again soon.

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from gm on 18 Mar 2024
Thank you for your review and for staying with us. Please visit us again soon.

6/10 Okay

James

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Our room was not serviced during our 2 night stay.
Stayed 2 nights in Mar 2024
Response from gm on 11 Mar 2024
Thank you for taking the time to send a review. I will go over your comments with the staff.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always so helpful and truly go out of their way to help. The room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from gm on 4 Mar 2024
Thank you for your review. We are glad you found our staff exceptional and your room clean and comfortable. We look forward to your next visit

10/10 Excellent

Dana, Cedartown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to for when we visit friends in Woodstock Ga. Always a great visit. Staff is courteous and helpful. Rooms are clean and perfect for a short stay.
Stayed 1 night in Mar 2024
Response from gm on 4 Mar 2024
Thank you for letting us know you found the room clean and perfect. I will share your good comments about our staff with each of them. Please come again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stsff was great. Property was neat and clean. Pillows were to soft but fixed it by bringing out own
Stayed 1 night in Feb 2024
Response from gm on 4 Mar 2024
Thank you for letting us know you found our property neat and clean. I will share your comments about the pillows with the Management Staff.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Need to have better breakfast options
Stayed 1 night in Feb 2024
Response from gm on 26 Feb 2024
Thank you for your review. We will take your comments under advisement concerning Breakfast items.

6/10 Okay

RUFUS

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from gm on 20 Feb 2024
We are sorry you had issues in your stay with us. We will do everything we can to correct the issues you had. Thank you for letting us know

6/10 Okay

Kaitlin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from gm on 18 Feb 2024
We are sorry you did not enjoy your visit. I will call to see how we can better serve you.

10/10 Excellent

Dawn

Wonderful experience. I will stay here again and definitely recommend Otto family as we visit often !!
Stayed 2 nights in Feb 2024
Response from gm on 16 Feb 2024
We are very glad you enjoyed your stay and look forward to your next visit

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed in a handicap accessible room.The shower was not comfortable for use by non-handicapped people The breakfast was very poor and the coffee undrinkable We ended up going out for breakfast.
Stayed 2 nights in Feb 2024
Response from mb on 14 Feb 2024
We are sorry for your issues. we will report them to the Department Managers.

8/10 Good

DIANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected.
Very clean place. Bedbug bags on each comfortable bed. Breakfast not so good. Quick and easy but not good choices.
Stayed 1 night in Feb 2024
Response from gm on 13 Feb 2024
Thank you for your review. I will go over your suggestions with top Management

10/10 Excellent

kathie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for 2 nights....staff was friendly and extremely helpful.
Stayed 2 nights in Feb 2024
Response from gm on 12 Feb 2024
Thank you for sending a review. We are glad you enjoyed your stay.

10/10 Excellent

Trenton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel were extremely pleasant, considerate, and the rooms were immaculate. We will definitely be back!
Stayed 1 night in Feb 2024
Response from gm on 12 Feb 2024
We are glad you enjoyed your stay, and we look forward to your next visit

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on 12 Feb 2024
Thank you for your review. Please come again soon.

8/10 Good

Tico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean!
Stayed 4 nights in Jan 2024
Response from gm on 9 Feb 2024
Thank you for posting a review. Please visit us again soon.

8/10 Good

Luis Ignacio

Stayed 2 nights in Feb 2024
Response from mb on 20 Mar 2024
Thank you for letting us know about your stay.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from gm on 5 Feb 2024
Thank you for staying with us.

10/10 Excellent

Beverly

Liked: Staff & service, property conditions & facilities
The staff is top notch c
Stayed 2 nights in Jan 2024
Response from gm on 5 Feb 2024
I will pass along your comments to our staff

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Jan 2024
Response from gm on 5 Feb 2024
Thank you please come again

10/10 Excellent

Porfirio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on 29 Jan 2024
Thank you for your review. We hope you will visit again soon

4/10 Poor

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sadly we found that the soundproofing to be totally inadequate. We were woken up by the ice maker being used in the wee small hours, ( in the corridor adjacent to the room,) guests in the next room talking loudly and so much noise coming in from the corridor by inconsiderate guests passing by.
Stayed 1 night in Jan 2024
Response from gm on 29 Jan 2024
Thank you for your review. I will bring your issues to the different department heads.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from gm on 29 Jan 2024
Thank you for staying with us. We appreciate your business.

4/10 Poor

Douglas

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Really?
Came in late and we were given a room across from the maids station which woke us up early. Also dried blood on sheet & remote batteries Dead
Stayed 1 night in Jan 2024
Response from gm on 20 Jan 2024
We are sorry for your issues. I will call you to apologize and work something out with you. I can assure you this will be investigated.

6/10 Okay

Brent

Stayed 2 nights in Jan 2024
Response from gm on 15 Jan 2024
We appreciate your response. I understand noise is loud sometime. You can request a room in a different location when you book. We want to accommodate your needs.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 15 Jan 2024
Thank you for your review. We hope you continue to stay with us.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on 10 Jan 2024
Thank you for your review. We appreciate your response. We try to maintain a clean comfortable place to stay.

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
enjoyed my 3 day stay for the most part. ran into manager & explained I would be checking out. 2 housekeepers knocking on my door long before checkout. 2nd housekeeper evidently reported "smokey room!" 3rd visit was manager & she barged in and told me "you have to leave!' Explained I didn't smoke! Totally rude ending and terrible way to start the day! Godd riddance!
Stayed 1 night in Dec 2023
Response from gm on 5 Feb 2024
I will bring your issues to the staff.

8/10 Good

Bernice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We came for an overnight stay to visit family. We had stayed here before whichbis why we opted to book oir reservation here. The room was clean, it didnt smell of toxic air fresheners which makes your eyes water , and the bed was so comfortable!! I slept.like a log.
Stayed 1 night in Dec 2023
Response from gm on 31 Dec 2023
Thank you for your review. We are glad you enjoyed your stay.

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
Stayed 2 nights in Dec 2023
Response from mb on 30 Dec 2023
We are sorry you did not enjoy your stay. This is not the norm for this hotel. We hope you will give us another try.

10/10 Excellent

Gage

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the tea and the extended breakfast
Stayed 2 nights in Dec 2023
Response from GM on 30 Dec 2023
Thank you for staying with us. Please visit us again soon.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was visiting family for Christmas and as I’m never disappointed I must say that the woman that worked especially on Christmas Day was one of the nicest most pleasant people I’ve ever met She was constantly cleaning with the biggest smile and was so festive it made my trip
Stayed 3 nights in Dec 2023
Response from GM on 28 Dec 2023
Thank you so much for your feedback, we appreciate your business!Happy Holidays

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from gm on 30 Dec 2023
Thank you for staying with us. We appreciate your business

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The one thing that we found that was very disappointing was the beds, they were extremely firm almost to the point of concrete hard. It made a miserable night for a good night sleep.
Stayed 1 night in Dec 2023
Response from mb on 30 Dec 2023
I will go over your concerns with the dept heads. Thank you for bringing this to our attention.

4/10 Poor

Shirley

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from mb on 30 Dec 2023
I am sorry you did not enjoy your stay. This is not the norm for this hotel. We will look into the matter.

10/10 Excellent

gustavo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just exellent
Stayed 5 nights in Dec 2023
Response from GM on 25 Dec 2023
Thank you for staying with us, we look forward to seeing you in the future!

8/10 Good

Glenn

Travelled with partner
Disliked: Amenities
No coffee pot in room, tv remote didn't work.
Stayed 1 night in Dec 2023
Response from mb on 30 Dec 2023
We are sorry for your issues. I will meet with my dept heads and get issues corrected.

2/10 Terrible

michael

Disliked: Cleanliness, property conditions & facilities
My room was infested with roaches. They all over the bathroom, in the bed, the window sit cushion was covered with them and up down the walls. I want be back!
Stayed 1 night in Dec 2023
Response from mb on 30 Dec 2023
We will check the room and correct conditions.