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Hotel Crystal Mountain

Mountain retreat offers three indoor pools and spa treatments while keeping things family-friendly - a welcoming base with on-site dining options

Choose dates to view prices

Hotel Crystal Mountain, surrounded by mountains, offers a relaxing getaway with a complimentary breakfast buffet each morning. Enjoy meals at two on-site restaurants and massages at the spa. Travelers love the three indoor pools and convenient laundry facilities.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
The current price is AU$243
includes taxes & fees
8 June - 9 June
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About this property

Hotel Crystal Mountain

  • Family-friendly hotel in the mountains
  • Take advantage of a free breakfast buffet, a poolside bar and a terrace at Hotel Crystal Mountain. Treat yourself to a massage, a manicure/pedicure or a body treatment at Salon Dr Irena Eris Beauty Partner, the on-site spa. Enjoy a meal at the two on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities, such as laundry facilities and a bar.
  • Other perks at this hotel include:
    • 3 indoor pools and a seasonal outdoor pool, along with a waterslide, sunloungers and pool umbrellas
    • Self-parking (surcharge), an electric car charging station and wedding services
    • Meeting rooms, multilingual staff and luggage storage
    • A vending machine, a 24-hour front desk and snow sports gear
  • Room features
  • All 491 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as safes and sound-insulated walls.
  • Extra conveniences in all rooms include:
    • Changing tables, highchairs and baby baths
    • Bathrooms with showers and hairdryers
    • 50-inch flat-screen TVs with digital channels
    • Balconies, electric kettles and daily housekeeping

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 100 per pet, per night

Service animals are welcome, and are exempt from fees

Up to 25 kg per pet

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Rollaway/extra beds are available for PLN 250.0 per night.

Cots (infant beds) are available for PLN 50.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 3.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 50.0 per night
  • Rollaway bed fee: PLN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

Frequently asked questions

Does Hotel Crystal Mountain have a pool?

Yes, this property has 3 Indoor pools, a seasonal outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Crystal Mountain?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Crystal Mountain on 8 June 2026 start from AU$243, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Crystal Mountain pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 25 kg per pet. There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Crystal Mountain?

Self-parking is available for PLN 70 per night.

What time is check-in at Hotel Crystal Mountain?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hotel Crystal Mountain?

Checkout is at 11:00 AM.

Where is Hotel Crystal Mountain located?

This family-friendly Wisla hotel is located in the mountains, within 2 mi (3 km) of Wisle Market Square, Wisla Ski Resort and Skolnity Lift. Andrzej Podzorski Beskid Museum and Amphitheater Stanislaw Hadyna are also within 2 miles (3 km). Wisla Station is 23 minutes by foot.

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Reviews

Reviews

8.4

Very good

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

Reviews

Verified

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the property itself is just great. You won’t be disappointed. We had a Superior Room with Balcony and it truly amazing. Very spacious, clean and modern. The view is breathtaking.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Katarzyna

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Overly priced

Not bad, not great. Definitely overpriced.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Na plus: - Baseny. - Restauracja à la carte (polecam dziczyznę!). - Piękne widoki. - Obsługa, która się bardzo stara; jednak procedury i praktyki wychodzą „od góry”. Robią na tyle dobrze, na ile zostali przeszkoleni. Bardzo miła obsługa. Minusy: - Ciężkie drzwi do pokoju — niebezpieczne dla małych dzieci. - W bawialni KIDS CLUB sprzątane jest raz dziennie. Dodatkowo wieczorem temperatura powietrza i zapach były… brak miłych słów, żeby to opisać… - Room service działa do północy, co oznacza, że od północy do rana nic nie zjemy w hotelu. - Rano kawy można się napić w lobby barze — oczywiście, jeśli będzie ktoś z obsługi. Jeśli nie, polecam poprosić na recepcji, żeby kogoś podesłali. - Pokoje (w moim przypadku typ Superior) mają dobrze wygłuszoną sypialnię, ale bardzo źle — pokój „główny”; jeśli ktoś zamierza tam spać, musi się liczyć z tym, że usłyszy wszystkie hałasy z korytarza, a na pewno poczuje każde trzaśnięcie potężnych drzwi z innych pokoi. - Windy są powolne i jest ich zdecydowanie za mało; przy większym obłożeniu hotelu pozostają schody. - W pomieszczeniu ARCADE większość urządzeń była nieprzyjemnie zabrudzona (zakładam, że czyszczone są tak często jak bawialnia — lub nigdy). - Na basenie kilkukrotnie zwracano obsłudze uwagę, że „odpadają małe kafelki” i powstają ostre krawędzie. Nie zostało to ani naprawione, ani odpowiednio zabezpieczone. - W KIDS CLUB jedne drzwi pozwalają wyjść na klatkę schodową, bez możliwości powrotu. Co oznacza, że jak dziecko wyjdzie tam
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prijemny hotel

Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ewelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, super Frühstück, Zimmer sind sehr groß und der Ausblick ist wunderschön
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Marzena

Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025
Verified

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Blazej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024