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Reviews of Hideaway Village

2.5 out of 5
Hideaway Village
862 Vasquez Rd, Winter Park, CO

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 166 reviews" "
Rating 8 - Good. 69 out of 166 reviews" "
Rating 6 - Okay. 36 out of 166 reviews" "
Rating 4 - Poor. 11 out of 166 reviews" "
Rating 2 - Terrible. 4 out of 166 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

9.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Vicki

Travelled with family
Disliked: Room comfort
Needs improvements.
The property has a great location, easy to get to & close to everything in Winter Park. But it definitely needs updating & overall work done to it. The baseboard heat wasn’t working when we arrived, we called and they said they’d have maintenance check on it but we never saw anyone come or any improvement in the 4 days we stayed. There was a wood burning fireplace but there were only 3 small logs in the unit and we couldn’t get an answer if there was more somewhere we could use so we ended up having to purchase a lot if wood to burn to help keep the unit warm enough. Several electric plugs didn’t work including in the bathroom upstairs, shower doors were very hard to slide and came off the track several times. Furniture and beds were well used with lumps and sunk in areas. Luckily we had friends staying at a different property so we only had to be there to sleep and shower.
Stayed 4 nights in Feb 2021
Response from Stay WP Team on 24 Feb 2021
Thank you for your review and feedback. We are very sorry to hear that our staff was unable to assist you while you were here and there were items in the unit not working properly. This is overall our budget property but we still try to provide good customer service and apologize we failed on this front. We will share all of your feedback with the management team to improve the overall condition of the unit and our staff's response time.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2020
Response from Stay WP Team on 31 Dec 2020
Thank you for the positive review. We are happy to hear that you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Stay WP Team on 18 Aug 2020
Thank you for the review.

8/10 Good

Alyssa

Travelled with family
Liked: Cleanliness, room comfort
Simple but close and clean
A great budget stay just a few minutes from the mountain! Nice simple rooms and furnishings but comfortable and close to restaurants. A well stocked kitchen, nice beds, and a great fireplace to warm those frozen toes.
Stayed 2 nights in Mar 2020
Response from StayWP team on 20 Mar 2020
Thank you for your lovely review. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property had everything we wanted: two bedrooms, two bathrooms, full kitchen. Unfortunately, the cable did not work in the living area, the kitchen sink did not have a drain stop, the coffee maker stopped working, the shower pin fell out of the tub upstairs after one shower, and the place was not clean! It appeared clean at first glance, but the tub was full of hair, the toilet had poop stains, the sink had hair, the floors had crumbs and hair, and two of the beds had crumbs all over the comforters. The property is older and could use some updating, like maybe clocks or outlets with USB outlets. Also, the front door framing was not there and the deadbolt was simply filled in with some sort of compound. Very strange. The bus only comes once an hour, which is unfortunate as well. Overall, skiing conditions were great, so we enjoyed our stay anyway!
Stayed 3 nights in Feb 2020
Response from StayWP on 20 Mar 2020
Thank you for your review and feedback to us. We are glad to hear that you did enjoy the skiing conditions but very sorry to hear that our housekeeping services were unsatisfactory and have shared this with our housekeeping manager. We wish that we could have been made aware of this during your stay so we could have corrected.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
The condo was gigantic for the price and super comfy!! Staff were kind and accommodating.
Stayed 2 nights in Feb 2020
Response from Reservations on 17 Feb 2020
We are pleased to hear you enjoyed the spaciousness of the unit and hope to host you again soon!

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Medicore
Stayed 2 nights in Dec 2019
Response from StayWp Team on 24 Jan 2020
Thank you for your review and feedback. We appreciate your comments.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
The place was very stuffy no air flow because the place was small, had to leave windows open to sleep. Everything inside was nice and set up nice.
Stayed 4 nights in Dec 2019
Response from Reservations on 28 Dec 2019
Thank you for your review. We appreciate your feedback and hope you are able to visit again soon.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Ok for one night Everything out dated Had to buy our own wood to heat up the place No wifi
Stayed 2 nights in Dec 2019
Response from STAYWP on 26 Dec 2019
Thank you for your review and feedback. We are sorry to hear that your stay was not satisfactory. We will provide this information to our Guest Services Manager and have her reach out to you directly.

8/10 Good

Devlin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from Reservations on 19 Aug 2019
Thank you for your feedback Devlin! We hope you are able to visit again soon!

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Really great place for reconnecting with family. Great space that made it feel comfortable and like a home
Stayed 2 nights in Jan 2019
Response from StayWinterPark Team on 17 Jan 2019
Thank you Gregory for your positive review! We are glad you enjoyed your stay!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Reservations on 7 Jan 2019
Thank you for rating your stay. We hope that we will have the chance to host you again so that we can accommodate a more enjoyable experience on your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, especially for the price!
Great place, especially for the price! Older complex, close to everything. Nothing fancy, but very clean and comfortable.
Response from StayWinterPark on 11 Apr 2018
Thank you for the positive review of your stay. We are glad to hear that you enjoyed our property and look forward to having you as our guest again.

6/10 Okay

Sam S.

Decent place for the price
Condo was fine for our purposes where we spent most of our time out. However, the main factors for a 3 star review are: - Condo advertised that it sleeps 6, but upon arrival found a note under the pull out sofa cushions that said the bed was broken and not to use it. - The steps coming into the condo was a solid RAMP of ice, where one member of the party fell pretty hard. We avoided that step, which was difficult until we chipped the ice away ourselves the second day (no tools provided so it wasn't possible on the first day). - When booking, there was a $20 linen fee. When I went to the office, they charged me $25. Not a big deal (wasn't worth my time rebutting the charge), but expectations should be set more clearly. Even with a $25 linen and towel fee, rules dictated that we couldn't get fresh towels or linens until after day 4 unless we were to pay another fee. - Condo was appropriately stocked with cookware, but there was only one for the dishwasher (house rules dictate turning on the dishwasher upon leaving, thus we couldn't use the dishwasher before then). - Soap, shampoo, conditioner in bathroom not restocked during the entire visit. - Key pickup is about 3 miles from the condo. Not a big deal either, but a bit annoying to have to drive back and forth to pick up keys. A lock box would be more appropriate.
Stayed 2 nights in Feb 2018

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in a hassel
Check in was such a pain, took over an hour to figure out where to go for keys.
Very sorry to hear about this, Was our office address not provided in the info about your rental when you made this reservation? Because if not this is most definitely something we need to correct

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hideaway
The beds need replacing it was like sleeping in a taco shell. The downstairs toilet was not attached to the floor. Blankets are old and raggedy.
Hey thanks for lodging with us at StayWinterPark. I am sorry to read that the sleeping arrangements need some improvement but we are very thankful for your feedback. It's only with feedback from our guest and homeowners can we learn how we can best improve. I hope you will stay with us again, here at StayWinterPark we have several vacation rental properties all throughout the Winter Park and Fraser area.

6/10 Okay

Ana, Omaha, Ne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Peaceful
It is a nice place to stay and I've had good experiences before, but this time the apartment was not as pleasant as before. It was outdated and had horrible beds. Other than that... it was close to shopping places and restaurants but not too close to disrupt my nights

2/10 Terrible

Mia, SF Bay Area

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Service.
Nobody at desk after 9:00 p.m., so couldn't check in at 9:30 at night. No phone number for hotel; phone number given went to parent company that couldn't do anything. Expedia couldn't reach them. Absolutely ridiculous; had to find another place to stay, at 50% more cost.

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out dated; NO WIFI; NO swim towels...
Not good, there was no WIFI, no towels for the pool area, only 5 towels in the whole condo, and I paid a $20 dollar linen fee! If would be nice if it stated on the website, no WIFI, bring own pool towels.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hideaway Village
No is a no frills place. There is no wi-fi. The cupboard doors don't stay shut. The heater when it kicks on makes noise. They charged an extra $20 for a "linen fee", yet they don't supply enough towels for the pool/hot tub. The bath tub/shower could use a good dose of bleach. The exterior could use a face lift. Positives / perks. Clean. Location.

6/10 Okay

Anna

Disliked: Cleanliness
Disappointing
the 2 twin mattresses were VERY broken down to wear it even hurt my kids backs a little bit. There was no Wi-Fi. While most of the place was ok clean- we found hair in the bathtub! Also was told that every place had a balcony. Ours did not. Not even a 'porch' to sit on. That was very disappointing.

6/10 Okay

Allan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Time for an update, unless you like the 80's.
Unit #4 is in serious need of an update. The queen mattress is bowl shaped, and it made for a restless night. Fall asleep, wake up at the bottom of the bowl, move out of the bottom, and repeat several more times a night. They also don't have WiFi. WiFi is a requirement with spotty cell coverage. We won't be back. The only positive is that it is close to Winter Park.

8/10 Good

Ann, S

Liked: Cleanliness, staff & service, room comfort
Convenient, close to the slopes-great price!
His place is in a great location, close to everything. Perfect for a quick, easy ski trip!

8/10 Good

John, KC

Liked: Room comfort
Ok place to stay.
The place itself was fine; not super nice, but nice enough. It had enough space for 4 or even 6 people. We just had a minor issue with the management company about the internet. We were not given the password for the WiFi when we checked in, and when we got to the place, we called back to the office which was closed (it was about 5:15pm), and waited for a return call. I guess another office returned our call and stated that WiFi was not enabled for renters (even though it was advertised that it was). Not happy about this, but not thinking we could do anything, we mentioned this again when we checked out and found out that the WiFi was indeed available, and we had been mis-informed (by the other office). Although we felt like we paid for something we didn't get, and not having it wasn't a major issue, we felt like a simple 5-10% refund would have made up for the problem. Instead, we were told that if we came back again, they would give us a discount. I think this probably upset me more than not having the internet. You should not have to "come back" to get something that was already paid for; we should have been given a refund at the very least.

8/10 Good

Phuong

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location and price
The only complaint for me is: On hotels.com website, the address for the office is wrong. We checked in very late around midnight and went to the address listed on their website and it was the building with their pool. We couldn't find out what to do so I called the condo owners number which was all voicemails since its all closed. After listening to the voicemails and being redirected a few times I finally reached a voicemail that listed an address which was so fast I couldn't right it down fast enough, so I had to call a couple times. After that we drove down the street a bit and found their main office with a late check in box and luckily they left a pad lock code on the voicemail for us to open it and get our key. Other than that experience everything went great. If we didn't have some problem solving skills I bet we would've had to find a place to stay for the night. I talked to the front desk the day after and they say it happens a lot and they don't know why these websites show that address....hmm.

4/10 Poor

Alex, Wheat Ridge

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and outdated
Nothing worked correctly. The shower had little pressure and the water never really got hot. The upstairs shower had mold and rust. We had to fix the cable as it was not working when we arrived and maintenance was not able to repair it. The furniture was not clean at all and the bedding was incredibly uncomfortable. I would definitely not recommend this place at all.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable comfort
Great Thanksgiving break made even better with an extremely well equipped condo in an outstanding location. Can't wait to get back.

6/10 Okay

Cory

Liked: Cleanliness, property conditions & facilities
OK, but could hopefully do better next time.
Very small unit which was a little tight for us and three kids but beds for everyone (with the pull out couch) and a kitchen is all we really needed. The kids enjoyed the pool and hot tub and rec center down the path. No wi-fi service provided and cell coverage was spotty for us also. Just up the hill from downtown WP/Cooper Creek so good location. Unit did require us to empty our own trash and there was an additional $20 fee for linens (weird). We will likely look elsewhere for next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultimate Relaxation
My family of four had a great time. Everything was as advertised. It took some time for us to adjust to the quietness. Perfect relaxing weekend.

10/10 Excellent

Tuesday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, most bang for your buck
Nice place, kitchen has everything you could possibly need, cozy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Anthony

Liked: Cleanliness
Not hideaway
I reserved 5 nights for Hideaway Village. We arrived at 5:20 at address given, but nobody was there. Long story short, after goose chase, calling hotels.com for an hour, we had a number to call an actual person and found a vacation rental place where our reservation was for a different condo altogether. That was very odd. It was definitely a budget place, but once checked in, we enjoyed ourselves tremendously. One more thing, glad we brought an air mattress for my son. My daughter slept on couch. Sofa bed was worse ever seen. We had laughs from it. Aside from the check in, the place was cute, poor quality for kitchen items (but at lease it had the items), but for the price, we were happy to have it.

8/10 Good

Riesel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MARTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except pool area that was horrible and smelly(bathrooms and staircase)....

6/10 Okay

Lydia, New Orleans

Liked: Staff & service
Back in time! 80's style!
It is like the movie Hottub time machine Totally 80's and I love it. Great location the front desk people are really nice! kelly is so sweet and like the 80's no WIFI so I had to talk to my family and it turn out the are wonderful people.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for family ski vacation
great value for the family spring break Ski Vacation ,quiet nicely located condo

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient to Slopes, restaurants and tubing!
Our unit we stayed in was in need of some updates! The master bed really sagged to the middle and made sleeping tough. The dishes were adequate for eating breakfast and making lunches. It just felt like flooring and décor had not been touched in about 20 years. The pool and hot tub were nice to have access to!!!

6/10 Okay

Michelle, New Zealand

Liked: Staff & service
Quite location but a bit far from town
A clean and tidy place with plenty of space. It's on the shady side of the block with very little light though so it's dark and a bit dingy, with lingering dog smell. No cellphone coverage or wifi either. We did enjoy a visit from a young moose though!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap condo near winter park
Pretty crappy place. Can't use more than one shower at a time without losing experiencing a cold cold shower. The appliances work, but are very old. But, it is very cheap and about a 15 minute shuttle to winter park. If you're looking to save money this place will get the job done.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mikelle, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went on a little mother and daughter get away and this room was perfect for that. Having the kitchenette allowed us to do a little cooking and have hot cocoa at night and the accommodations were very comfortable. The cable box in the room is going bad so it was somewhat difficult to watch t.v. because the channels were fuzzy and the heating system was on a room by room basis but otherwise the room was comfortable and cozy. We rented movies and learned the heating system and had a great time. If you are looking for something high tech and fancy then no don't go here, but if you like a nice rustic feel or coziness then this would be fine for you. Would definitely use again.

4/10 Poor

Anne, Denver

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Better places to stay in winter park
The hot water ran out quickly each time someone took a shower, the drain was stopped up and the shower head was essentially a pressure washer. The living room was very dark and depressing. The condo was in desperate need of some updating.

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
the checkin workers were not helpful at all. They gave us a map and said how to get to the place and that was all the info they gave. When we checked out, they took the keys at the door and said thanks. Nothing else, didn't ask how it was, nothing. Was supposed to get a gift for filling out the questionaire but she just said thanks for the keys and that is all they needed and shut the door.

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
rental condo in Winter Park
The place itself is a bit out of town, and the entrance is around the back. It's a bit dated, but generally comfortable, other than that one of the twin beds didn't seem to have the proper support underneath. And the supplied "toiletries" turned out to be small bars of soap.

8/10 Good

Mark, Shreveport, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Columbine #3
Nice location, comfortable bed, new sofa, new television, an older condo but great price.