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Rating 10 - Excellent. 537 out of 1006 reviews" "
10 - Excellent
537
Rating 8 - Good. 312 out of 1006 reviews" "
8 - Good
312
Rating 6 - Okay. 87 out of 1006 reviews" "
6 - Okay
87
Rating 4 - Poor. 40 out of 1006 reviews" "
4 - Poor
40
Rating 2 - Terrible. 30 out of 1006 reviews" "
2 - Terrible
30
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Sharon
Travelled with partner
4 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was awesome!!! Maintenance deferred. Party in the parking lot was loud late into the night.
The exterior of the building gives the wrong impression. The hotel is clean and the staff was pleasant and courteous. If they took the time to paint the outside, I would give it 4 stars
I was so glad the hotel was close to mall and hospital. I was visiting my sister at hospital and because it was close I was able to spend more time with her.
The front desk staff were extremely helpful and friendly. The bed was a bit hard. My only complaint is that there wasn’t a drink machine on the floor. Overall, a good value and a good night.
Bad smoke and marijuana smell on second floor. Was placed on another floor when asked but not sure if I would stay again. Pricey for having to put up with that smell initially.
Everything was nice. The only problem I had was with the associate who completed my check-in. He profiled me as a local resident and told me that locals come and trash the rooms. I have nothing to do with whatever someone else does. I just wanted to provide my wife with a stay-cation after a long work week.
Mr. Paul, at the front desk, is by far the best staff I've seen in a hotel. I've traveled to many places in the last 8 years, but Mr. Paul not only shows that he cares, but that each customer are special to him and the business. His service is above and beyond, by ever detail.
I always stay here on work trips to Winston Salem. They've renovated part of the hotel so the rooms are clean and new. Breakfast options are great and the staff are super friendly. So many restaurants and shopping nearby and close to the interstate. I don't stay anywhere else when I come for work.
noah
Stayed 1 night in Dec 2023
10/10 Excellent
Ella
Travelled with partner
21 Dec 2023
Liked: Amenities
Very well located . Easy to get to other locations easily. The mall was exceptionally clean and with lots of shops.