We're glad to hear our team was able to accommodate your request to change rooms.

Although DoubleTree doesn't typically have a bellman on hand, there is almost always someone who can assist with bags when required. We're disappointed to hear that wasn't the case for you. We will be following up on all of your concerns. Thank you.

Thanks for your feedback, Paul, we hope your next stay with us is a 5!

Thank you John!!

So sorry you had such a disappointing experience. The charge on your account was for the upgraded internet you selected. We do wish you had shared your dissatisfaction with your room while here on property so that we could have had the opportunity to make it better for you.

Thank you for the review and kind words, Angel!

We're so disappointed you did not enjoy your stay. Your feedback will be shared with the entire team so that we can work to make future experiences better for you.

Thank you for the review, Glorianny!

Thank you, Bosede!

Thank you, Kaleigh! We love that you loved us!

Thank you, Richard, for the review and kind words regarding our team! We're delighted you had a great stay!

Thank you, Karen!

Thank you, Marie! All great feedback!

We're sorry to learn you did not have a good experience with us. We hope you'll return for a much better stay.

Thanks, Karen!

We're sorry you had a difficult experience, Shaquanna. All your feedback is being reviewed and addressed.

We're so sorry to learn you had an unpleasant experience.

Thank you, Cory!

Thank you for the review, Jasmin!

We're so sorry to hear this very disappointing experience. Extra bedding is typically provided in the closet, and I'm so sorry this was not the case. This information will be shared with our leadership team to ensure it gets the attention it deserves. Again, our sincere apology.

Thank you, Kelli!

Thank you for your kind review, Janean!

Thank you for your feedback, Shakira.

We're delighted you had a great stay, Darra!

Thanks for the great review, Coleen!

Hello Charles, Thank you for the feedback. yes, the room type is not guarantee with third party reservation. but we did our best to accommodate your request, and we offered you king bed. Thank you.

Goodness, Sergio, it sounds like you had a challenging experience. We're very sorry to hear that.

Thanks for the kind words, Jillian!

Thank you, Kaleigh! We're so glad to have you as our guest!

So glad you felt our Hilton Hospitality, Michael!

Thank you for the great review, Kaleigh! We LOVE that you love it here!

Thanks for the great review, Jon!

We're so sorry to hear you were disturbed by noise outside of your window. The property does not have any deliveries scheduled between the hours of 8 PM and 7 AM, and certainly had nothing delivered at 1:30 AM. Unfortunately, as much as we wish we did, we do not have full control of the surrounding areas and neighbors. Again, we are terribly sorry to hear that you were disturbed overnight. Thank you for sharing your experience with us.

Thank you, Kaleigh!

Thank you, Timothy!

Thank you, Kimberly!

Janeiro, we're so sorry to hear you had a challenging experience. We've asked maintenance to check into both heat and water in the room you were assigned, and each is in working order. We're quite dismayed. Our apologies.

Thank you, Scott,

We're very sorry to learn you had challenges with the window in your guest room. We've asked out maintenance team to check all windows to ensure they are closing properly. We're so glad you found the bed to your liking. Thank you for taking the time to share your feedback.

Thank you!

Thank you, Alicia!

Thanks, Gavin!

Thank you, Adrian, for the great review!