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Reviews of Movenpick Hotel Windhoek

4 out of 5
Movenpick Hotel Windhoek
Corner of Auas & Aviation Road,, Windhoek, Khomas Region

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 73 reviews" "
Rating 8 - Good. 28 out of 73 reviews" "
Rating 6 - Okay. 17 out of 73 reviews" "
Rating 4 - Poor. 8 out of 73 reviews" "
Rating 2 - Terrible. 6 out of 73 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms in a stylish complex set in a secure compound. There is a dining courtyard beside the adjacent Mercure Hotel which is a pleasant place to sit and relax. The hotel is a little inconveniently located, though, and you'd need a car or to take taxis to get into the city centre. Also, be aware that it is not beside the main international airport, but next to a domestic terminal catering to Cessnas and the like. This error didn't affect me, as I had a vehicle, but if you are relying on walking to the international airport in the morning, you'll have a problem as it's 37 kilometres away. Also, don't order the Caesar Salad - the chef put so much dressing on the lettuce that it was a ghastly soggy mess. Overall, highly recommended.
Stayed 1 night in Apr 2024
Response from Mercure/Movenpick team on 21 May 2024
Dear CollinThank you for staying with us.Thank you for taking time to give feedback on your stay with us.We are happy to hear you had an excellent stay with us.We will inform all concerned department of you feedbackOur team work very hard to make sure you have only the best to offer to you.As you may have seen we are busy with refurbishments at the Movenpick hotel and we look forward to hosting you again, with our refurbed property.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Safari Hotel is a beautiful property. The staff are kind and attentive. The breakfast and food at the restaurant is great. The swimming pool and garden area are very relaxing. I would strongly recommend a stay at the Safari Hotel for tourism, business travel or to host conferences. Miguel Artacho, Country Manager Namibia, Energy Capital & Power
Stayed 4 nights in Mar 2023
Response from Hilya on 30 Mar 2023
Great Day Michael,Thank you for choosing to stay with us, and your feedback is appreciated.We do look forward to hosting you soon again.Regards,Safari Court

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. They were willing to assist with various requests.
Stayed 14 nights in Jan 2023
Response from Hilya on 29 Jan 2023
Dear Kurt,We appetite your feedback and glad to hear that your stay was indeed memorable.We look forward to hosting you in the near future.Kindest Regards,safari Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Style Class
Built in 1966, this is old style class. The rooms are well appointed, the restaurant excellent. There’s a wonderful pool, an excellent gym for both the newbie and veteran iron pumper. There is also a spa.
Stayed 1 night in Aug 2022
Response from Nunu on 12 Aug 2022
Thank you for taking time to rate our establishment and services. we appreciate you time. We look forward to hosting you again. Kindest Regards, Hilya Namupolo

10/10 Excellent

Larno, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Good locarion and friendly and helpful staff
Stayed 3 nights in Apr 2022
Response from Safari Court Management on 25 Apr 2022
Dear Mr Lamo Thank you so much for the positive feedback. We are looking forward to seeing you again as a guest. Kind Regards Safari Court Management

8/10 Good

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service
OUR ARRIVAL WAS STRESSFUL. WE WERE OFFERED 2 THREE QUARTER BEDS WHILE WE PAID FOR 2 DOUBLE BEDS AND HAD TO WAIT FOR SOME TIME TO HAVE OUR SITUATION SOLVED. WE HAD TO ASK TO TALK TO THE SUPERVISOR, WHO LATER HAS TO CALL IN THE MANAGER. WE ALSO HAD TO CALL EXPEDIA TO EXPLAIN THE SITUATION. AT THE END THE MANAGER WAS VERY HELPFULL, SHE OFFERED US WATER AND HAD 2 DOUBLE BEDS ARRANGED.THE FOOD WAS NOT EXCELLENT BUT BETTER, I ORDERED KAPANA STYLE MEAL WHICH WAS SUPPOSED TO COME WITH BOEREWORS BUT IT CAME WITH 2 LAMP CHOPS INSTEAD BECAUSE THEY HAD NO WORS IN STOCK(TOO BAD LAMP IS MY LEAST FAVOURITE MEAT) THE BEDS WERE COMFY BUT THE TOWELS WERE TOO HARD, THE FREEDGE IN THE ROOM WAS TOO NOISY, WE HAD TO SWITCH IT OFF BUT THIS MADE IT EVEN WORSE BECAUSE THE MELTED ICE KEPT ON DRIPPING AND MAKING A VERY UNPLEASENT NOISY THROUGHOUT THE NIGHT. THE PLACE IS TIDY, FREANDLY STAFFS AND NICE VIEW.
Stayed 1 night in Apr 2022
Response from Safari Court Management on 25 Apr 2022
Dear Rachel On behalf of the Safari Court Hotels Windhoek Team our sincere apologies for not meeting your expectations during a recent visit to our Hotel. I have taken note of all your comments; your overall experience at check in regarding your request for double beds, and have shared it accordingly with our Management and Operational teams to ensure that we rectify on this and meet your expectations upon your future returns to our hotel. Apologies for the kapana style meal experience. I have shared your feedback with Executive Chef to follow up and ensure that all our guests expectations are met. Thank you once again for the great feedback and we look forward to Welcome you back very soon to our property.

8/10 Good

Paul Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good location. Lovely pool area. Good breakfast
Stayed 1 night in Dec 2021
Response from Safari Court Hotel on 23 Dec 2021
Good day Mr Gregory. Thank you very much for your thoughtful feedback. We hope to see you or hear from you in the near future. Merry Christmas and a Prosperous New Year to you and your family. Regards Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
The hotel staffs are very kind.
Very kind staff. The pool needs to be heated in the winter. The rooms are very cold in the winter. In all the rooms are kept clean to an extent.
Stayed 5 nights in Jun 2018
Response from Molly on 23 July 2018
Thank you for your feedback. We have taken note of your requests and look forward to serving you once again.

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in May 2018

8/10 Good

Kez, Swapokmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant hotel with friendly staff and good facilities.
Stayed 3 nights in May 2018

8/10 Good

lizp, Greater London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet hotel with good facilities
we stayed here for 1 night on 2 occasions. The breakfast was very good, and the restaurant prices very reasonable. The TV channels were very poor, and the wi-fi reception varies in the rooms,but otherwise we were very satisfied with our 2 stays.
Stayed 1 night in Apr 2018

8/10 Good

Howard, UK

Liked: Cleanliness, staff & service, room comfort
Handy for the City
Stayed one night after overnight flight from Europe. Whilst there was a mix up over our booking it was soon sorted out by the reception staff. Large bedroom, clean and comfortable.
Stayed 1 night in Dec 2017

6/10 Okay

Rahil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rooms were good but services of hotel staff need improvement
Stayed 4 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel is quite comfortable but dated. Very loud party going on next door, could not sleep, only ended way past midnight.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Out of City, Old Hotel
Out of City Old Hotel No Care of Guests May have to wait for 30 minutes to place order and wait another 30 to have it, AC in room 3020 was worst I have ever had and no one came to repair as they were not sure how to repair it, been awake for whole night
Stayed 3 nights in Sep 2017

10/10 Excellent

Freda, Jburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff. Good transport/shuttle options to malls.
Stayed 5 nights in Jun 2017

4/10 Poor

Chels, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, dirty hotel, very high price
The room was old, dirty, and had a roach in it and yet I still paid $130 a night. This hotel is good for a conference venue but not to stay. Extremely understaffed as well.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel in Windhoek
Rooms very nice and the pool was excellent for the kids. Breakfast on the patio was quite nice. Buffet was good but too expensive. The Access to internet was awful - extremely inconvenient with stupid codes from front desk and no connectivity most of the time. Requested rollaway several times but never showed up. Ample secure parking.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience... :-(
Terrible... they had no rooms available although I booked and Paid for the booking in full on Hotels.com. They had to check me in at the Hotel next door... I'm not impressed at all... :-(

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quiet hotel, big rooms, but the service...
Nice great and quiet hotel, not too far from center, too bad the service is not at the level: they had "forgotten" to organize my airport pick-up (at 11:00 PM at Windhoek Airport... I called them, they did not care so had to take an unlicensed cab... I'm a grown man used to travelling in Africa , but this is not ideal...); after that, the room service took one hour and one reminder call to bring me one milk shake and a bottle of water (so I gave no gratuity, which made the waiter so angry he left without saying goodbye and leaving the door open...), and last, I had to extend my stay of one night, but they did not get confirmation from Hotels.com, which they solved by telling me I had to pay again if the confirmation did not arrive on their system... had to call Hotels.com and to complain to hotel management (gladly reactive) to solve the issue, elsehow I'd have had to pay twice...

2/10 Terrible

Eelco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and horrific in all ways.
Most horrific experience, after having traveled and been in hotels over +10 years worldwide. Incredible slow, uninterested staff, non-communicative among each other, my Hotels.com reservation was NOT in their system they claimed - about 1.5 hours later of fighting then it was. The "business" room was dirty, old and run down. Never ever go there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff

8/10 Good

Attie

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Ramohudi Simon

Disliked: Room comfort
Nothing special
The hotel was okay however, the rooms need a serious makeover

8/10 Good

Rosemary, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Windhoek goodie
Hotel that us easy to find an offers everything a traveler needs

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Numerous calls throughout the night so got no sleep and they ended up double charging us.

10/10 Excellent

Lindsay, George

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Comfortable

6/10 Okay

jaime, calgary canada

Liked: Cleanliness
Disliked: Room comfort
Clean but outdated rooms.
Rooms need a sprucing up... Pool area very nice but the staff is slow serving drinks and food. The spa is very nice as was the massage I had. Room keys are huge and old fashioned... I guess they do not want you to steal he key!! The staff was very helpful in making transportation arrangements and reservations out of the hotel. Internet data so limited that we needed 10 vouchers just to check emails and surf the web. Food was average.

6/10 Okay

Sello

8/10 Good

lucibela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
During my short stay I was bitten by bed bugs in the room and there was a dreadful stench of sewerage throughout the stay

8/10 Good

JKarstrae, London

Liked: Cleanliness, staff & service
Friendly staff
The staff are very friendly and go out of their way to be helpful.The hotel is OK but needs an update - the door keys are the old fashioned type with large key fobs to carry around. Wifi was OK but I was told that they're upgrading it soon and so expect great things. The swimming pool was great. Recommended, especially once the Wifi is upgraded.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel way out of center of town
Hotel staff barely attentive/responsive to guest. Overpriced by any standard, hotel is old, rooms beyond outdated. Not anywhere close to a 4 star hotel

10/10 Excellent

D Newcomb, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff all nice and helpful. Shuttel Van a nice extra.

10/10 Excellent

D Newcomb, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All employees were nice and helpful. Very good breakfast and dinner buffets. Shuttle van service to Mall and center of Windhoek a very nice extra.

8/10 Good

W

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Nice One
Nice

6/10 Okay

Lan, South Africa

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs refurbishment
The hotel is fine for a business or holiday. There are no bells and whistles and is very dated.

6/10 Okay

Alex, Johannesburg

Liked: Cleanliness, staff & service
not a 4 star!
The hotel doesn't really qualify for 4 stars in my eyes, 3 star is the best case.1. Internet is given by portions of 3 hours, not convenient at all. 2. General feeling is that it is built 20-30 years ago and was never renovated. 3. Bathrooms must be full renovated. 4. More electric sockets to be added. 5. Electric keys must be provided (not it is a steel key with Huge trinket. 6. A few times in order to speak to a proper person from the hotel's staff I had to go through 3 persons. Sometimes I was promised smth by housekeeping and the just didn't do and didn't call me to explain delay or apologize, simply forgetting about me. 7. In my initial room, Internet reception was absent. The hotel was quick to move to another room with proper reception. Otherwise - the room was big and clean, and fridge also big that is nice. Location is ok, 5-10 min from the center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel, but removed from central city
Clean, full service hotel but removed from central city.

10/10 Excellent

lucy, Ghana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay near etosha park
We had an excellent stay at this lodge and would go there again. The staff were very helpful, the room was lovely, the food very good and we had a couple of great game drives with their drivers. All in all a great place to stay.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
From a business traveller perspective
Hotel seems to focus on German tour groups as the main business. From a business travellers point of view my main issue was the inefficiency of the WIFI in the rooms. I had planned on working in my room but had to keep going to standby the lifts or go to the lobby to get the WIFI signal. I was there 4 days and the menu is a bit limited if you are having lunch and dinner in the hotel every day. Breakfast buffet was okay but nothing special. The bar services did not have fruit juice unless you like it from a tin. Gardens and gym were nice if you have any free time. Some very helpful staff, some not so helpful - like most places I guess !

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Just a nice hotel
Like many of the comments here we knew what we were getting. Hotel looks stunning from the outside grounds are beautiful and looks like a full scale resort. Hotel is clean and linen is clean. Hotel on the inside is very dated and needs to be upgraded in all areas hotel rooms and eating areas. Was a good trip back to the 80's.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More expensive, but well worth the price.
It had all of the services we needed. The most valued were: free internet, free shuttle service throughout the day to the local mall and downtown, free locker storage for baggage for times between excursions, wonderful breakfast buffet included that had the best corn fritters ever and a good dinner buffet available. Cosmos, one of the porters, deserves special recognition for his great customer service.

8/10 Good

Henriette

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean hotel
We stayed at Safari Court Hotel for one night as we had connecting flights on different days. The staff was very friendly and helpful. We didn't explore the area as we were just passing though, but our needs for cleanliness, early breakfast, money exchange, booking of taxi etc were met to our full satisfaction. I would definitely recommend others to stay here.

6/10 Okay

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
ok hotel but not really a four star hotel
Ok hotel. Room nice. Staff responsive to problems. However we had sheets with hair in them and had to wait for them to be changed to go to bed. There were no washcloths. Phone in room could not call out so had to walk down to desk each time we have problems. I would rate this a three star hotel.

8/10 Good

Coloradomac

Liked: Cleanliness, staff & service
Review
Excellent overall.