Willow Lawn Hotels, Richmond

"I had booked this hotel as a treat for my daughter and myself so that she could have a good relaxing stay the night before we moved her into accommodations for an internship. We spent the whole night listening to the squeak of the elevator. It had need of some repairs clearly and was loud enough to disrupt us all night. It was a shame because we’ve been looking forward to it."

"I checked in around 8 PM to a corner room and the bathroom was very dirty - hair in shower, thick pink mold along slider door, and bottom of shower was super scraped. It almost looked like it hadn't been cleaned. Told hotel staff (3 folks there) and 2 of them seemed annoyed (which I assume was more toward the cleaning crew, but less than professional). They switched my room and again, it was not very clean (again hair on the floor and in sink, pink mold but far less, very scratched shower). I was too tired at this point to bother changing rooms, though in retrospect I should have asked. The hotel staff is hit and miss in terms of customer service and friendliness. Woman working at bar was super nice and friendly. Amenities are great too. Overall I would not stay here again for the cleanliness alone. "

"The hotel isn't clean, the food is horrible and the staff isn't very helpful. Never again!"

"Very comfortable, and clean "

"All of the staff were so friendly, especially the valets. We had a large, beautiful room that was perfect for our needs. Location is great!"

"The hotel is ok for the price. The room was ok but the person next door was smoking in their room doorway, which caused our room to smell a little smoky. The room didn't have a blow dryer for my wife and they don't include them in the amenities list. This is important to note for my wife."

"Parking was very easy. Staff was friendly and helpful. Wawa, Sheetz and gas station are right across the street. Air conditioner worked very well. Bed was comfortable, and it was helpful to have a good refrigerator right in the room. "

"Roach and mice infested. Room was not clean. Elevator doesn’t work. Horrible "

"Climate fine. Had to park a block away and it rained."