Willi Willi Caves Nature Reserve Tours and Activities

We had a wonderful stay and would definitely consider coming back! Check-in was quick and efficient — Georgia at reception was lovely, welcoming us warmly and getting us settled in straight away. Our Waterview room was on the ground floor, with direct access to the pool and spa, and beautiful views. We even had a few friendly lizard visitors on our back porch! The room itself was spacious and perfect for our family of four, with a comfortable queen/king bed and two singles for the children. A lovely touch was the personalised birthday note and complimentary bottle of wine waiting for us when we arrived — such a thoughtful gesture. The hotel overall was very clean, the staff friendly, and the facilities great. One small point of confusion — the listing mentioned access to a gym, but there wasn’t one on the premises (only nearby access, which could be clearer in the description). Breakfast was simple but sufficient — your typical basics and not too busy, which made it a relaxed start to the morning. The biggest downside for us was the EV charging situation. We specifically chose this hotel because it advertised EV chargers, but unfortunately, neither charger worked with our car, and the spots were often occupied by non-electric vehicles. It meant we had to seek out other charging stations during our stay, which was inconvenient after driving up from Sydney. The location is fantastic — walking distance to port, restaurants, shopping centre across the road.

Rooms were clean, staff are friendly and helpful, our balcony didn't have a good view, but we didn't needed it as we spent our time out enjoying the scenery.

For a start this is a great place new, creative, great staff, awesome rooms and we will definitely be back however our visit this time came with a significant BUT. The evening restaurant dinner would come close to one of the worst dining experiences I have ever had. Understand the excuse given was road closures from floods and therefore a limited menu but that was not what made it awful. We were only one of maybe 3 in house bookings and we had also booked the restaurant. We sat in the bar for an hour before dinner and saw others get the full menu on offer. But when we sat down there was no pizza (half the limited menu) ok but as we made choices about other items one by one they were no longer available either, even though all the tables around us had these items. Finally we ordered 12 oysters and only 11 came out no warning but turns out in enquiring they’d run out of those too. There was a nice looking seafood pasta which we found out about by looking at another table rather than being offered it didn’t matter though coz partner allergic to seafood. Maybe teething problems? But don’t charge me full freight for problems!! Floods were not the issue good old fashioned communication was the issue. Look forward to a better experience in the future