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Reviews of Hampton Inn & Suites Wilkes-Barre/Scranton

2.5 out of 5
Hampton Inn & Suites Wilkes-Barre/Scranton
876 Schechter Dr, Wilkes-Barre, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 52 out of 1003 reviews" "
Rating 4 - Poor. 10 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Near a great sushi place- bed very comfortable- carpets in room dirty as was chair’s upholstery stained plus they use scented cleaning products heavily which I have allergies too- otherwise good.
Stayed 1 night in May 2024

10/10 Excellent

Karen, Andover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several dining options very close by. Convenient to interstate highway
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility
Stayed 1 night in May 2024

8/10 Good

Tonya

Liked: Staff & service, property conditions & facilities
All staff were very nice and helpful. The breakfast was awesome!! Room was small due to so much big bulky furniture. Room was pretty clean other than many super dusty areas where when clothes were laid on that area they needed cleaned off. Shower water pressure was great. Beds were comfortable but a bit noisy. WiFi was available to connect our phones but we brought our Roku and the hotels signal was too week to get it to work. It was quiet most of the time even with a lot of guest at the hotel. I picked this hotel specifically for the hot tub and pool but it was chilly in the pool area and the water was cold, so my little one couldn't really enjoy it. Hot tub was nice other than it had a weird smell. The one thing that was really disappointing is there's no food vending machines for snacks but there is a small food store the hotel has but everything is insanely priced. For example a 20 oz soda was $4, pack of gum $4, a mini frozen pizza $11, small bag of chips $4. I wasn't doing any of that. There is a vending machine for drinks where a 20 oz soda is $1.75 so I was thankful for that. Also, the TV in the breakfast area always had left leaning shows on it like the view or CNN and we just thought there could have been something on more natural or not political at all. Overall the stay was nice for the most part.
Stayed 3 nights in May 2024
Response from Jeff on 17 May 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Sik Kwong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Jeff on 17 May 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. Your kind words are greatly appreciated and will be shared with our entire team.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Sik Kwong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Jeff on 17 May 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. Your kind words are greatly appreciated and will be shared with our entire team.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Maureen

Stayed 1 night in May 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. We were given great suggestions for dinner.
Stayed 1 night in Apr 2024
Response from Jeff on 2 May 2024
Thank you for staying with us and letting us know how you enjoyed your visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we were there for.
Stayed 1 night in Apr 2024
Response from Jeff on 2 May 2024
Thank you for staying with us and letting us know how you enjoyed your visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Maureen

Stayed 1 night in Apr 2024

8/10 Good

Elaine, Ayer

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, no issues there; the bathroom was nice as well but the shower head needed to be replaced (no center spray). The breakfast was served from 6am-10am, we arrived at the breakfast at 9:15am and the food was very sparse: the container of oatmeal was empty, the fruit salad bowl had 2 small pieces of melon left, etc. as it was not well maintained (obviously!), however upon departing after 10am when breakfast was over we observed workers walking out with large quantities of fruit, etc. which gave us the impression that the food was being “saved” for them. I’m fine with sharing with them, but fair is fair. This was very disappointing to us and we would think twice about staying here again as when breakfast is included, you don’t expect it to be the bare minimum amount of food. We didn’t expect it to be overflowing as well since we were on the late side, but we did expect better than what was there. Also, at the coffee station, the flavored creamers were mixed in with the plain creamers which made it difficult having to dig through the container to find the unflavored ones….we weren’t the only ones who commented on that issue - overall, sad to say, not a great experience.
Stayed 1 night in Apr 2024
Response from Jeff on 24 Apr 2024
Thank you for staying with us and sharing your observations. I apologize this visit was anything less than perfect and have spoken with our breakfast team correct the items you had mentioned. Thank you again for bring this to our attention. We hope to see you again when your travels bring you back our way.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jeff on 22 Apr 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Jeff on 17 May 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. Your kind words are greatly appreciated and will be shared with our entire team.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well! Clean, friendly and very helpful. We would stay here again.
Stayed 1 night in Apr 2024
Response from Jeff on 22 Apr 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Linda

Liked: Cleanliness
It was nice
Stayed 1 night in Apr 2024
Response from Jeff on 22 Apr 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly at check in & check out. My wife forgot her personal pillow when we left. They kindly shipped it back to us. Thank you!
Stayed 1 night in Mar 2024
Response from Jeff on 22 Apr 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

8/10 Good

Crystal

Stayed 1 night in Mar 2024
Response from Jeff on 22 Apr 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Luci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Jeff on 22 Apr 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hot tub to soak the bones after a long day. Staff, everything great. No issues.
Stayed 1 night in Mar 2024
Response from Jeff on 28 Mar 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeff on 28 Mar 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Shannon, Ickesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to stay somewhere close to the Mohegan Sun Arena for a show we were attending. The hotel was very clean and the staff was very helpful and polite. The walk to the arena was not bad at all. Will stay here again if we attend another show at the arena.
Stayed 2 nights in Mar 2024
Response from Jeff on 18 Mar 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and kind. Nice breakfast the next morning
Stayed 1 night in Mar 2024
Response from Jeff on 18 Mar 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Yessenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Breakfast was great. The location was convenient. The only thing was the musty smell in the room and unusable fridge, that was hot and smelled.
Stayed 1 night in Mar 2024
Response from Jeff on 18 Mar 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Cara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was accommodating, kind, and efficient. The dining area was kept very clean. The breakfast choices were always fresh and stocked. The pool area was clean. The workout room was well equipped and very clean.
Stayed 3 nights in Feb 2024
Response from Jeff on 27 Feb 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only issue I had experienced was the man at the front desk was complaining about children being loud in the pool area, but had a group of adults drinking and being loud and obnoxious in the lobby in front of him. Thought it seemed odd and couldn’t have been about the volume level, rather something else, but anywho. Otherwise was great and all other staff was very courteous and friendly.
Response from Jeff on 27 Feb 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice
Stayed 1 night in Feb 2024
Response from Jeff on 27 Feb 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jeff on 20 Feb 2024
Thank you So much for letting us know how we are doing. It is rewarding to hear you enjoyed your stay and hope we see you again whenever your travels bring you our way.

10/10 Excellent

Estefania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!
Stayed 1 night in Feb 2024
Response from Jeff on 19 Feb 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Justin

Stayed 1 night in Feb 2024
Response from Jeff on 28 Mar 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Robert, Marshfield

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel many times. It is a good one day travel overnight stay and we wake up fresh and ready for the next days travel home.
Stayed 1 night in Feb 2024
Response from Jeff on 19 Feb 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

6/10 Okay

Jason

Stayed 1 night in Feb 2024
Response from Jeff on 28 Mar 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location… close proximity to lots of stuff
Stayed 1 night in Jan 2024
Response from Jeff on 19 Feb 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good.
Stayed 1 night in Jan 2024
Response from Jeff on 30 Jan 2024
Thank you for letting us know how you enjoyed your recent visit. We hope to see you again whenever your travels bring you back our way.

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff very friendly and helpful
Stayed 1 night in Jan 2024
Response from jeff on 30 Jan 2024
Thank you for letting us know how you enjoyed your recent visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Jan 2024
Response from jeff on 30 Jan 2024
Thank you for letting us know how you enjoyed your recent visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Aaron

Stayed 2 nights in Jan 2024
Response from jeff on 16 Jan 2024
Thank you for staying with us and letting us know how you enjoyed your visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fairly new hotel, one of the most comfortable we have stayed in. Staff was very helpful.
Stayed 1 night in Jan 2024
Response from jeff on 16 Jan 2024
Thank you for staying with us and letting us know how you enjoyed your visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Robert, Marshfield

Liked: Cleanliness, staff & service, property conditions & facilities
A quick overnight stay on our drive back to MA. They allow pets and this is a bonus.
Stayed 1 night in Jan 2024
Response from jeff on 8 Jan 2024
Thank you so much for letting us know how you enjoyed your visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Jeff on 8 Jan 2024
Thank you so much for staying with us and your very kind words. We hope to see you again whenever your travels bring you back our way.

2/10 Terrible

Andrew

Stayed 3 nights in Dec 2023
Response from Jeff on 8 Jan 2024
Thank you so much for letting us know how you enjoyed your visit. I apologize if your visit was anythng less than perfect.

10/10 Excellent

Elmas

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property. My kids enjoyed to pool and hot tub. Also, it has gym saloon and the gym saloons open 6 am to midnight. Pool time is open 8 am to 10 pm. Their staffs are very polite and helpful. Breakfast time start 6 am until 10 am. Everything is good. Thank you for everything.
Stayed 1 night in Dec 2023
Response from jeff on 4 Jan 2024
Thank you for staying with us and for your very kind words. It's great to hear you enjoyed your visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Dec 2023
Response from jeff on 2 Jan 2024
Thank you so much for your kind feedback. We are fortunate to work with a dedicated team proud to provide a positive guest experience. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jeff on 2 Jan 2024
Thank you so much for your kind feedback. We are fortunate to work with a dedicated team proud to provide a positive guest experience. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
I came in around 11 pm and needed a carton of milk to take some pills. The night clerk was very quick to help. She definitely went above and beyone my ecpectations.
Stayed 1 night in Dec 2023
Response from Jeff on 18 Dec 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeff on 18 Dec 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

6/10 Okay

Lisa

Stayed 1 night in Dec 2023
Response from Jeff on 16 Jan 2024
Thank you so much for staying with us and letting us know how you enjoyed your visit.

8/10 Good

Jamie

Stayed 1 night in Dec 2023
Response from Jeff on 18 Dec 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

8/10 Good

Liam

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeff on 18 Dec 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jeff on 18 Dec 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jeff on 19 Feb 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.