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Reviews of Pinnacle Apartments Hamilton Island

Pinnacle Apartments Hamilton Island
1 Banksia Court, Whitsundays, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 50 reviews" "
Rating 8 - Good. 14 out of 50 reviews" "
Rating 6 - Okay. 6 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
The views were breathtaking but the bed was very uncomfortable pillows were too flat the ensuite bathroom toilet had a smell like it hadn't been cleaned for a while... there were insects crawling everywhere through the kitchen It was our 25 wedding anniversary and I did let Pinnacle apartments know about this not even a bottle of sparkling or a box of chocolates was disappointing..when you stay for so long spend so much money ..
Stayed 11 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable. It was an absolute pleasure to stay there. Only downside - if you're looking to cook for yourself as a family, the oven is extremely difficult to use partly because all of the instructions/dials have been rubbed off the front panel so you have to guess. If they updated the oven, it would be perfect. Very friendly team, a great stay - thank you!
Stayed 3 nights in Aug 2019

8/10 Good

Rebecca, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful view
The apartment had a beautiful view and was clean and modern. While we were at the airport waiting for our flight to leave I received a call from the management company accusing us of rolling our buggy. The lady said it was undrivable yet we had just driven it to the airport. After much back-and-forth forth they acknowledged that it was the previous guests who had rolled the buggy. We were concerned that we had been driving and unsafe buggy. They then assured us that the damage was only cosmetic. The whole buggy issue was quite unsettling but the room was very nice with the exception that the master bathroom had no door.
Stayed 3 nights in Feb 2018

8/10 Good

Dotty, Melbourne VIC

Liked: Cleanliness, staff & service, room comfort
Apartment with a Great View
We were a little anxious after the cyclone as to what we might find but were pleasantly surprised. The owners had worked really hard to tidy the units and make them comfortable. The sunsets from the balcony were magnificent. it was a very spacious apartment with 2 bedrooms but as we were only a couple it was very adequate.
Sunset from the Balcony
Downstairs Main bedroom and Balcony
Upstairs longe, dining and Balcony area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful area and space. We were very impressed would definitely stay there again next time we go to hamilton. Loved having our own buggy.

6/10 Okay

Viv, Melbourne

Disliked: Property conditions & facilities
Pinnacle 3
Nice view , comfortable room but the furniture is old and worn and should be replaced.

6/10 Okay

Rachael, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious but grubby
We (2 adults, 4yr old and 2yr old) stayed in Pinnacles apartment 1. Not much of a sea view. Surrounded by trees so it was good to watch the giant fruit bats land there at night. Rooms were spacious but grubby. Old stained pillows (spare pillows in wardrobes were ripped and weren't covered). No hot water and some of lights weren't working for 24 hours. Had to call disinterested staff 3 times to get it sorted. Oven/grill had no temp markings on dials. Old fridge/freezer unplugged and in corner of living area. Steep stairs which were a challenge for 2yr old. There must be better self catering accommodation on this beautiful island! Such a shame.
Right next to bed in kids'room. I noticed this when toys fell on floor! Yuck!
Manky spare pillows
Stained cushions on the bed
Your guess is as good as mine!

4/10 Poor

Jetsetter

Disliked: Cleanliness, property conditions & facilities
Has seen better days - worn and poorly cleaned
We stayed in a 3br apt, on the lower floor. In the photos, these are the living room photos with the white curtains closed. They're closed because there is no (or very little) water views. Positives were the complimentary buggy and relatively quiet location. Negatives were that the apartment was worn, in need of some repair and poorly cleaned. It felt a little grubby and unpleasant for that reason. The fridge had broken down, and the owner simply placed another large, older fridge in the kitchen, taking up space (yes, there were 2 fridges in the kitchen). The 10am check out time didn't allow a lot of time to enjoy the apartment.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, beautifully light and spacious, with nice furnishings. Pete and Rob were both great to deal with, and made our stay in #3 very easy. Only downside was we felt the linen in the bedroom and bathroom could've been cleaner - maybe just an unlucky oversight that particular week. The buggy that came with the apartment provided a fun and easy means for exploring the island's facilities.

8/10 Good

Helena, Melbourne

Liked: Staff & service, property conditions & facilities, room comfort
Lovely Apartment with beautiful view
The accommodation was lovely, very friendly and helpful staff and a well run Apartment.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to everything. Nice view.
Needs a major clean and update. Alot not working in the apartment. But still good and has everything u need. Still would recommend.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
standards dropped
I had stayed in pinnacle a couple of years before when the property was new and I had a great time, but on arrival this time it was clear standards had dropped. The apartment was filthy with rubbish from previous occupants everywhere- even after being cleaned it was still quite grubby. The cleaners only did a half hearted job- not what you would expect for what your paying.The inside had a worn look about it and it was clear it wasn't being maintained properly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable, mainly only slept there as we were too busy

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was dirty and maintenance was poor
Apartment was a disappointment, although it was fairly new with a great view it was filthy on arrival, looked like it had been trashed by previous guests. Maintenance of facility was poor, many lights flicked or didn't work, Buggy broke down three times.

8/10 Good

Graham, Australia - QLD - Townsville

Liked: Property conditions & facilities
Disliked: Cleanliness
Complained about cleanliness and 10 maintenance issues. 3 were addressed, others not. Large apartment but dirty and furniture grubby. No office.

10/10 Excellent

RU, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

karen, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Emma, Australia - QLD - Gold Coast

Liked: Staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: friendly and helpful; Cleanliness: needs a good spring clean;

10/10 Excellent

Dawn, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Inexpensive; Service: Outstanding; Cleanliness: Lovely;

10/10 Excellent

Peter, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Remarkable; Cleanliness: Beautiful;

10/10 Excellent

Raymond, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Above average; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate; Will be back

10/10 Excellent

Philip, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Well equipped kitchen

10/10 Excellent

Danielle, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Friendly; Cleanliness: Pleasant; Great location for dining out.

8/10 Good

Pragya, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Acceptable price; Service: Friendly; Cleanliness: Pleasant;

2/10 Terrible

Kerry, Australia - QLD - Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Horrible; Value: Unreasonable; Service: Inferior, Rude, Bad; Cleanliness: Filthy, Grubby; Disappointed that as a wotif customer you didn't do more to help me

10/10 Excellent

Trent, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Service: trouble with golf cart;

10/10 Excellent

CHEN, China

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Vicky, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant;

8/10 Good

Darren, Australia - QLD - Brisbane

Liked: Staff & service, property conditions & facilities
Facilities: Modern; Service: Professional;

8/10 Good

Marlena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service: Rude;

6/10 Okay

Drage, Australia - VIC - Melbourne

Disliked: Cleanliness, property conditions & facilities
Only 2 towels for a 3 bedroom apartment for 3 days

6/10 Okay

michael, Australia - NSW - Sydney

Disliked: Cleanliness, staff & service
Facilities: lack of toilet roll.; Value: Affordable; Service: Bad; Cleanliness: Dirty, floor not cleaned; toe nail clippings on the floor under lounge. The room had not been cleaned well

10/10 Excellent

Dijana, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Katrina, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Professional; Cleanliness: Immaculate;

10/10 Excellent

Hayley, Australia - VIC - Regional VIC

Liked: Staff & service, property conditions & facilities
Value: Bargain; Service: Outstanding, Reliable; Cleanliness: Clean; Buggy makes everything easy & convenient.

10/10 Excellent

richard, Australia - VIC - Geelong

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Cleanliness: Spotless;

10/10 Excellent

Lisa-Marree, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line, luxrious; Value: awesome; Service: Go the extra mile, myrah n vince sensational; Cleanliness: Spotless, Beautiful; I loved our holiday and will do it again soon i promise!!

8/10 Good

Stuart, Australia - VIC - Melbourne

Liked: Cleanliness, property conditions & facilities
Facilities: Kitchen missed few things; Value: Reasonable value; Service: Can't complain; Cleanliness: Pleasant;

10/10 Excellent

Rebecca, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Good; Cleanliness: Spotless, Gleaming;

10/10 Excellent

Bethlea, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: State of the art; Service: Go the extra mile, Outstanding; Cleanliness: Pristine; Food and entertainment is overpriced.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Norm, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Outstanding; Cleanliness: Spotless;

10/10 Excellent

John, New Zealand - Auckland

Liked: Cleanliness, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Sufficient; Cleanliness: Spotless;

10/10 Excellent

Chuting, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal; Service: Good, Friendly; Cleanliness: Pleasant;

6/10 Okay

Yi, Australia - NSW - Sydney

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

8/10 Good

Deborah, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average, Needed more crockery; Value: Affordable; Service: Friendly; Cleanliness: Pleasant;

10/10 Excellent

Kellie, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Lovely; Letting me know about Coles online saved us a fortune

8/10 Good

Leonie, Australia - NSW - Sydney

Liked: Staff & service, property conditions & facilities
Facilities: Modern; Service: Remarkable; Cleanliness: Tidy; We'll be back!

8/10 Good

Nicolai Dirk

Liked: Cleanliness, property conditions & facilities, room comfort