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"We normally stay at the Homewood Suites by Hilton when visiting our granddaughter at U of M in Ann Arbor, MI. For this one night stay we decided to check out the Hyatt Place Ann Arbor since it was less expensive, and it also had an “exceptional” rating. Our experience was not “exceptional.” The original price had to be upgraded if we wanted an “upper floors” room. When we checked in there was an additional $10 fee to use their parking lot. The room was less than half the size of the suite at the Homewood and didn’t even have a microwave oven. Due to the rain my jacket got soaked. After ringing it out in the bathroom shower, I took it to the “guest laundry” and put it into the clothes dryer for a 45-minute, high heat cycle. Upon removing it I discovered there was no heat in the dryer, and my jacket was still wet. We will be staying at the Homewood Suites by Hilton for all our future visits to Ann Arbor."

"Great Breakfast, elevators not all working and fight that closed the pool and we couldn't use it"

"Staff was very friendly and helpful. Good hot breakfast."

"The restaurant area was very nice, and I had a wonderful dinner. The waitstaff was excellent and friendly. My room was also a terrific value for such nice amenities. I will definitely stay here again in the future."

"The manager at the establishment was very rude due to a miscommunication and while trying to rectify the situation he became hostile and rude . "

"Popular hotel likely because it is close to the UMich North Campus. There are better options around town."

"Hair dryer handle was sticky and either the dryer or outlet didn’t work. Breakfast facility was excellent. "

"Very clean rooms and friendly staff. Food was also wonderful, definitely recommend!"

"The Hotel was in the middle of renovation! There was some sounds of construction at 3 am. Repetitive knocking sound. Ice machine & beverages on first floor. Elevator area being remodeled."