Whitmore Hot Springs Holidays from AU$1,485

The staff is very accommodating

This is my second visit to this hotel. Two years ago, when I visited here, it made such an impression on me that I came back again. So, for this time since I checked in at the lady's reception. She let me grab my luggage from the front mirror room by myself ( I left in the morning and came back at 3 p.m.for check-in). She opened the door for us and let me grab it. I feel that normally your service is more welcoming than this time. The room inside is old some cabinet is broken, the pillow is uncomfortable for sleep, and the important thing is that when I turn on the A/C or heat the air comes with a food smell all the room. Finally, I check out in the morning. The other lady's reception is so nice and a welcome service to us. We appreciate.

Clean room. Great mattress. Excellent linens. Great housekeeping ( smoothly/quickly swapped out a non-functioning in room coffee maker). Staff was gracious and attentive/responsive. Lobby bar food and drink top notch. Minor note some room features could use a refurbish. Would happily stay here again .

No parking needed. The facility looked decent on the outside, but very dated and run down on the inside. It's a place to sleep for the night. The Becks motel/hotel in the Castro was a much better experience. Some older hotels just have that lived in look.

Clean room, extremely nice staff. Area a little noisy (traffic) but pretty much to be expected for the location. Within walking distance to a lot of great food/shopping, buses easily accessible.