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"Very friendly front desk, great breakfast.. bed just ok, bath towels very rough… property has been updated but mid to lo grade updates"

"I showed up to check into my reserved and paid for room, but nobody was in the office to check me on. There was a button to push to ring a bell that nobody answered. There was a note on the counter with a phone number to call someone, but the number didn't work. The place looked condemned. There wasn't a single car in the parking lot. I ended up leaving and came back three times. Nobody was there. I left and booked another hotel 50 miles down the road. I want a refund. I will never prepay for a room with hotels.com again! Done!"

"I want to return next time ."

"You can do better."