Oxbow Hotels, White Lake

"What a waste of money. The front desk staff was ridiculous. Super old hotel. Worst embassy suites I have ever stayed at."

"I arrived on an evening with storms and heavy fog. The front desk clerk was mildly friendly and provided almost no detail upon check in. Like that the cable had been knocked out and my TV didn't work. She advised I just unplug to reset. That didn't work. I could never connect to secure wifi service and the staff was not helpful with this. My shower door would not stay closed. Even with a washcloth jammed in there- I gave up. The room guide was missing. As a property, I was so disappointed to find no restaurants nearby. I won't be staying at this property again."

"Our stay was less than mediocre. First they lost my reservation, I was told prior to arrival that I could pay the deposit in cash and then at check in was told I had to pay the deposit with a card. I paid for my stay in full at check in and they continuously tried to charge my card for the entire stay amount every single night we were there. Our room was okay, we liked the layout but the sofa bed had no sheets on it and had food folded up into it. We had to go to the check in desk everyday to reactivate our key cards because they never worked. The pool was dirty and the staff was unfriendly and unhelpful. Overall, I was not impressed. We travel to the Detroit are often and definitely will not be staying here again."

"Room was clean."

"The windows were did not have good shades I could see the lights as i was sleeping outside "

"Every member of the staff that I had contact with were friendly and helpful. The room had everything needed to relax, cook, bathe, and sleep. The heating and cooling for the room worked perfectly and I could adjust it with ease. The indoor pool was warm and open until 10 pm. "

"👍"

"everything was great "

"worst customer service that I’ve ever encountered. Misleading information between staff caused great The customer is put in the middle without regard to circumstances. Needless to say, I will no longer be using this hotel in the future. Due to extreme weather conditions and tornadoes in Michigan, flights were canceled and travel plans had to be adjusted. They were inflexible and charged me for one night when it wasn’t used. Hotels.com made the original reservation and reached out to the administrative staff at the Kingsley Inn, who still stood firm and did not offer a room credit for a future use. I was not looking for my money back. I was simply trying to rebook the room in the future. I’m sure that there are other hotels that would appreciate my business."