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Reviews of Baymont by Wyndham Wheeler

2.5 out of 5
Baymont by Wyndham Wheeler
1414 S Alan L Bean Blvd, Wheeler, TX

Reviews

7.4

Good

Rating 10 - Excellent. 44 out of 141 reviews" "
Rating 8 - Good. 47 out of 141 reviews" "
Rating 6 - Okay. 24 out of 141 reviews" "
Rating 4 - Poor. 12 out of 141 reviews" "
Rating 2 - Terrible. 14 out of 141 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly

Travelled with family, Business traveller
Liked: Cleanliness
This property worked out good for our needs at the time.
Stayed 1 night in Apr 2024
Response from Stacy on 28 Apr 2024
Good evening Beverly, Thank you for staying with us. I do hope you will stay again.

2/10 Terrible

Dyson

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dirtiest and most unkept hotel I have ever stayed at. Smelt moldy when walking in the front door, Key card wouldn't work and when I asked for help she said "what do you want me to do about it" 0/10 experience. I will never stay there again
Stayed 3 nights in Apr 2024
Response from Stacy on 20 Apr 2024
Good evening Dyson,I do apologize for the issues with your door. I have spoken with my staff regarding the issues during your stay. I do hope you will stay with us again.

10/10 Excellent

james

Stayed 1 night in Apr 2024
Response from Stacy on 28 Apr 2024
Hello James,Thank you for staying with us. I do hope you will stay with us again.

4/10 Poor

Frank

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Took going to 4 rooms before a good one found. First two did not have working TV and smelled terrible. Old carpets. 4th room nice new floors and very clean. The 3rd room the locks would not let you in. Doubt if I stay there again.
Stayed 2 nights in Apr 2024
Response from Stacy on 6 Apr 2024
Hello FrankI am truly sorry that there were issues finding you a room that had a working tv. Thank you for letting me know about this. I do hope you will stay with us again.

6/10 Okay

andrew

Business traveller
Disliked: Property conditions & facilities
Property is in disrepair
Stayed 1 night in Apr 2024
Response from Stacy on 6 Apr 2024
Hello Andrew, I do apologize that your stay was not up to the standards I would like for my guests to have. I do hope you will stay with us again.

2/10 Terrible

Raed

Stayed 1 night in Mar 2024
Response from Stacy on 4 Apr 2024
Good evening,Please feel free to give me a call directly about your hotel stay.Thank you

6/10 Okay

SANDRA

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No vending machines working, the pool was torn apart and not working and has been down for over a year. Outside side door stayed unlock. Building needs updated
Stayed 1 night in Mar 2024
Response from Stacy on 19 Mar 2024
Thank you for staying with us. We are still working on things for the hotel. I do hope you will stay with us again.

2/10 Terrible

KIMBERLY

Stayed 1 night in Dec 2023
Response from Stacy on 28 Dec 2023
Good afternoon Kimberly I apologize that your stay was terrible. Please feel free to let me know the things that are in my control to fix. I do hope you will stay with us again.

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The receptionist was competent however my reservation was not as promised. I asked for two rooms side by side on the first floor. They put my son upstairs because the people in the room he was supposed to stay in decided to extend their stay. I feel they should have moved those people to the upstairs room versus voiding my reservation. The pool and hot tub were closed as well as the elevator. There had been a fire and a lightening strike on the elevator memory board. No fault of the hotel manager just annoying for customers.
Stayed 2 nights in Dec 2023
Response from Stacy on 25 Dec 2023
I do again apologize for your son being on the second floor. When I checked your son in he was Ok with it. I try to keep the women on the first floor to make it easier for them. I apologize for not putting you on the second floor where you could of been next to your son. Thank you for being so understanding about the pool and hot tub. I do hope you will stay with us again.I hope you have a Merry Christmas and Happy New Year.

10/10 Excellent

Troy E

Liked: Cleanliness, staff & service, property conditions & facilities
Little awkward that the vending machines were down. Beyond that nice property, I like the tall ceilings and the tall shower heads
Stayed 1 night in Nov 2023
Response from Stact on 12 Dec 2023
Troy,Thank you for your review. Please know the next time you stay with us we do have snacks and soft drinks and water at the front desk. We hope to see you again.

6/10 Okay

Hugo

Business traveller
Disliked: Cleanliness, room comfort
Front desk upon arrival wasnt very professional
Stayed 1 night in Nov 2023
Response from Stacy on 25 Nov 2023
I am very saddened to hear that about my staff. I do hope you will stay with us again. I have addressed this issue with my staff. Thank you for letting me know.

6/10 Okay

Connie

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not great/Not terrible
Surprised to find a Wyndham hotel in such a small town.
Stayed 1 night in Oct 2023
Response from Stacy on 31 Oct 2023
Thank you for staying with us. Please drop me a message and let me know what issues there were.

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness
Stacey was very helpful - she was the best part of my stay. At first, I thought .y room looked clean. But after finding about 5 large dead beetles that may have been cockroaches in my room and more throughout the hotel, I was quite grossed out.
Stayed 1 night in Sep 2023
Response from Stacy on 16 Sept 2023
Amanda, I am so sorry about the beetles and crickets tha we are having an issue with. I do hope that you will stay with us again when you are out this way. I do hope you had a safe trip.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not up to standard
It was disappointing to have the fitness center being renovated. I noticed the Wyndham website said it and the pool were unavailable about a month prior to my stay but the statement about the fitness center has been removed, so I expected to find it open. Also the elevator was out of order. I was not provided a password to the WiFi and no one was at the reception desk each time I tried to ask. The room was clean, but I found a cockroach in the room on my last night which I managed to remove and then another one in my last morning. They need to spray for bugs or not put people in rooms close to the pool renovation.
Stayed 3 nights in Aug 2023
Response from Stacy on 31 Aug 2023
Dear GuestI am so very sorry for the difficult issues during your stay with us. Thank you for letting me know so I can assure that these problems are being taken care of. I do hope that you will stay with us again when you are in the area.Stacy Goldberg General Manager

8/10 Good

Coreen

Stayed 1 night in Jul 2023
Response from Stacy on 31 Aug 2023
Dear Guest. Please feel free to let me know the good and the bad during your stay with us. I hope you do stay with us again.Stacy GoldbergGeneral Manager

10/10 Excellent

Susan

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We ran into bad weather (from the tornados) & the staff help with accommodating items to keep us from losing all our belongings in the back of our truck.. The winds lifted our cover up & was slamming it against the cab..
Stayed 1 night in Jun 2023
Response from Stacy Goldberg on 8 July 2023
I am so glad to hear that you were safe and so happy that my staff was able to help you so your belongs were safe. Hope you will stay with us again.

2/10 Terrible

Chad

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Stacy on 5 July 2023
Good morning ChadI am sorry to see that you gave us a 2. If you would take the time to send me an email on the issues that did not make your stay a 10 i would greatly appreciate it. I do hope that you will stay with us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verify pool avail; being renovated 28June'23
Hotel is fine but it's under renovations and the pool was not available 28 June'23.
Stayed 1 night in Jun 2023
Response from Stacy on 5 July 2023
Thank you for letting us know about your stay. We do hope you will stay with us again. Have a great day.

4/10 Poor

robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Stacy Goldberg on 20 June 2023
Robert,I am sorry to see that your stay with us was not up to the standards we strive to meet. I do hope you can let me know more about your stay so i can attempt to fix it. I do hope you will stay with us again.

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Stacy Goldberg on 20 June 2023
Angie,Thank you for staying with us. Please feel free to let me know what we can do to improve your stay with us in the future.

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, property conditions & facilities
I was very disappointed by this hotel. I read other reviews and thought okay they say it was clean so that’s good. It was very close to where I needed to be and it was a Hyatt brand so how bad could it be. I was scared to go to sleep. I thought something would crawl on me and bite me. Dead bugs on the floor. The rooms are extremely dark and not enough light. The wall colors don’t help. This makes the baites hotel look like the Waldorf Astoria. Never again!
Stayed 1 night in May 2023
Response from Stacy on 18 May 2023
Good Morning, could you give me a call back to discuss your stay. I see you listed it as a Hyatt brand so I would like to make sure you have the right hotel.Stacy GoldbergGeneral Manager

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Stacy on 18 May 2023
Good morning,Please feel free to give me a call so we can discuss your stay with us.

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT CUSTOMER SERVICE
Great customer service. We didn't get in until 4:30 am and they held the room for us. Great customer Service.
Stayed 1 night in Mar 2023

2/10 Terrible

Kitty

Stayed 1 night in Feb 2023

6/10 Okay

Alice

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff was friendly, the room fine but due to a fire in the fall the pool was not open. I think it should have been noted on the website.
Stayed 1 night in Jan 2023

2/10 Terrible

Julia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The tv doesn’t work, no water in the shower or toilet to flush and loose title in the barthroom
Stayed 1 night in Jan 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
The place was well kept and clean, and the staff was very friendly and helpful, but there wasn't any satisfactory breakfast or even any drinking water due to Wyndham not allowing the staff to go out and get what they needed when the supply distribution slowed
Stayed 1 night in Jan 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Breakfast was very poorly prepared. Food was cold. Waffle machine dirty and not plugged in.
Stayed 1 night in Jan 2022

2/10 Terrible

SETH

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Made reservations at this property, arrived to the lobby empty. My husband and me sat in lobby, rang bell, tried to call the phone (which was a constant busy signal).. was left with no where to stay because the hotel was left unattended and absolutely worst experience of our lives!!!
Stayed 1 night in Dec 2021

4/10 Poor

Mikella

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Made a reservation and I go to check in and the guy had to check 7 rooms before he found a clean one to use. Ended up the key service was down so I didn’t even get a key and the check in guy had to use the master key to open my door and he just kept my door propped open for me. The side door was also propped open to the hotel so it was just unsafe for a traveler who goes by myself. Tv also didn’t work in a suite room.
Stayed 1 night in Dec 2021

6/10 Okay

Daniel

Business traveller
Liked: Property conditions & facilities, room comfort
Bad entrance to parking lot for a trailer. Needs sign to direct to back lot parking.
Stayed 1 night in Oct 2021
Response from Stacy on 15 Nov 2021
I do apologize for you trouble parking. Thank you for letting me know.

6/10 Okay

Melody

Stayed 1 night in Oct 2021

4/10 Poor

Katharine

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Cynthis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The beds are rock hard. The staff cannot answer a ssimple question.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & convenient!
Stayed 1 night in Aug 2021

8/10 Good

Dorothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay
When we checked in, the front desk personnel was very helpful and friendly. When we got to our room, the AC wasn’t working properly so we called the front desk. He came to see if he could fix it but could not and gave us a room upgrade and helped us carry all our stuff to the new room. The next morning they ran out of milk and actually went to the store to pick up more for us. They went above and beyond to make sure our stay was nice. The hotel was clean and well taken care of. We enjoyed our stay.
Stayed 1 night in Aug 2021

4/10 Poor

Angela

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Liked that's in Wheeler. Seemed like it was run on a shoe string.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Stacy Goldberg on 29 May 2021
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Stacy Goldberg on 29 May 2021
Thank you for staying with us. We look forward to seeing you again. Have a great day.

10/10 Excellent

Ted

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Stacy on 9 May 2021
Thank you for staying with us. Please give us a call when you are back in the area. Look forward to seeing you again

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Mar 2021
Response from Stacy on 9 May 2021
Thank you for staying with us. Look forward to future visits.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Shonda, Moore

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is clean, nice room...however there wasn’t enough hot water to take a decent shower. The pool was closed, the hot tub has never worked and the fitness room was closed. Very disappointing when we are still paying full price for all amenities to be included!
Stayed 1 night in Oct 2020
Response from Stacy Goldberg on 13 Nov 2020
I apologize that your stay with us was not up to our standards. The hot water issue was resolved. I do hope you will stay with us again. Please give me a call and I will take care of you personally. Stacy Goldberg

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a few minor issues, but manager and staff made it right. Very nice and courteous. Will be back for sure!
Stayed 1 night in Oct 2020
Response from Stacy Goldberg on 13 Nov 2020
Katherine, thank you for your kind words. Also a big thank you for being so patient with us while we fixed the issues. Look forward to seeing you again. Stacy

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected the room that was reserved was a total mess and was given another room and was not totally ready
Stayed 1 night in Oct 2020
Response from Stacy Goldberg on 13 Nov 2020
I sincerely apologize that your stay with us was not up to our standards. I do hope you will stay with us again and give us a chance to show you our hospitality.