Westside Hotels, Augusta

"The room was great. However, ch eck-in was less than ideal. There was a problem getting the key to work twice. Finally, an employee came to me to open the room door after calling from my cell outside the room. She was very apologetic. "

"Very clean, roomy. Well liked"

"Staff was very nervous ce. Check in clerk a bit abrupt. Had a maintenance issue in the am but it was well handled. "

"Yes everything was great very helpful they have very good staff the room's good locations good everything's good it's really pleased I would definitely stay there every time I'm in Augusta thank you"

"Room was clean, enough cooking space."

"everything was good, fair price for the room "

"There was no tissue paper in the toilet. The shower citton is torn No duvey to cover in cold temperature "

"Coffee maker was broken, room had not been vacuumed in quite some time. I communicated the issue to the desk manager that morning along with a request for room service at 7am nothing had been done by 6pm when i returned. When i called to the desk about the issue the attendant i spoke woth was combative about my concerns. Maintenance was incredible. He was friendly switching out the coffee maker and made a point to wave me down to confirm that the replacement was working when i went down to the lobby to meet my delivery driver. His follow through and dedication made a huge difference in my experience. The two hour timer on the fridge is just insulting but thats a corporate call, a very poor one at that"

"Room was clean. Breakfast selection was small"