Western Heights Hotels, Cleveland

"Room was spacious and clean, most staff I encountered were polite and friendly. Get to breakfast early. 15 minutes before 9 most food was empty and the woman working was very short with a guy about how close to "closing" it was and was not going to make any more. Also instead of just saying the pancake maker was not working to a guy, she made a point to point out the "post it note on the far end" sign that said it was out of order....twice."

"Clean room great staff and the ac worked great "

"The room itself was clean and spacious, but we had no hot water and by the time we realized it was too late to ask for a move (our kids were going to sleep and had an early morning) plus the hotel was sold out. One of us took a shower in the evening and the other at 4:30am and both were cold, not warm, cold! If it hadn’t been for that our stay would have been much more pleasant. "

"We were nicely surprised with our room. We were just there for a quick overnight so we could get to an early appointment at Cleveland Clinic. It was just a short ride to CC, and the price for our room was great. A very fresh, clean, nicely appointed room. The few staff members we encountered were very nice and helpful. We really enjoyed the breakfast in the morning that had a great variety. My husband had pancakes, bacon, orange juice and coffee and I had a breakfast sandwhich with english muffin, sausage, cheese and egg, orange juice and coffee. The kids that were there at the same time we were loved the biscuits and gravy. We definitely would stay here again."

"No breakfast"

"A place to sleep"

"Staff were friendly, room was nice, bed was comfortable. Pool is under construction. Would stay here again"

"Property was below average, garbage was all around the grounds. While walking our dog, she found chicken bones, which I had to remove from her mouth twice. The trash was everywhere around the grounds, liquor bottles along the back side of the parking area, soda cans, fountain drink cups and general trash littered the grass surrounding parking area. The room was substandard for the quality you expect from a Hampton Inn. Coffee bar was not replenished upon checkin at 2pm, pots were empty. Sadly, Would not recommend this hotel."

"For the most part, a clean and welcoming hotel."