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"Warm friendly staff, well looked after. High quality room."

"El cuarto es muy amplio, el personal es muy amable y tiene muy buena ubicación para transportarse por tren, además que se sentía muy seguro para caminar"

"Lovely hotel in a fantastic location Team super helpful - we left something behind and they tried really hard to find it - thank you "

"Lovely hotel, great location and fantastic facilities (breakfast, spa and bar). Celine on the front desk was great, helping us out with lots of local knowledge and Frankie in the bar is a real professional and a great guy, he made us feel so welcome and makes an awesome cocktail. 100% would stay again. "

"Clean, comfortable, spacious room. Staff (especially Nasreen, Anastasia, Ashanti, and Kenpo) were absolutely wonderful to us!"

"The room was amazing, clean and comfortable. The staff were super helpful and friendly. And the spa was such an incredible way to relax! "

"Very nice and great staff"

"Got an upgrade to the main hotel as it was my husbands birthday We were a small group and 3 of our rooms were upgraded Great staff Breakfast was very expensive but breakfast room manager was exceptional and bought a beautiful plate of cakes on the morning of my husbands birthday Beautiful hotel Ate in restaurant which was very good Had drinks in bar with the whole group Was a bit shocked when my sparkling water was served in a chipped glass and I exchanged it and was still charged for the water ! Did not make a fuss as did not want to spoil the evening for our party . I was treating them all to drinks. Just think there should have been a gesture Rooms could do with upgrading Poor heating and chipped paintwork Toilet so close to shower Hotel was 5 star but rooms 4 star Also at times there was a sewage smell in the bathroom Would return Used to work in hotel business so I am a bit more critical than most "

"Lovely clean rooms, friendly helpful staff, excellent location in the centre of Brugge. Good selection for breakfast. Had a lovely stay, would recommend to anyone. Shower takes a minute to warm, once it does it's excellent, good temperature and good water pressure. Couldn't ask for more, excellent. "