Hotels with Pool & Resorts in Westcliffe from AU$98

"When I arrived at the hotel I found out that the room I had reserved was given to another customer. When I complained about it they said because I had booked through Hotels.com they could not do anything about it. Even though they did give me a King room without the jacuzzi tub they could not give me the lesser price on the regular room. I was very disappointed and they would not do anything for me. The pool and the hot tub were both down so it was a very disappointing stay. The attitude of staff was that of mediocre concern. Because of this issue of not being able to do anything because I booked through Hotels.com in the future I won't be booking much through Hotels.com in the future. I had a booking through Hotels.com but because of what happened I canceled the Las Vegas trip. I called the hotel directly amd received amuch better deal plus if anything does happens they can do something about."

"There was an overpowering air freshener smell all night coming from the hallway that I woke up to every few minutes. The room we were placed at was right next to an exit door, and we could hear the door open and close throughout the night. The covers were skimpy/thin."