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Reviews of Springhill Suites by Marriott Warwick

2.5 out of 5
Springhill Suites by Marriott Warwick
14 James P Murphy Hwy, West Warwick, RI

Reviews

8.2

Very good

Rating 10 - Excellent. 266 out of 554 reviews" "
Rating 8 - Good. 161 out of 554 reviews" "
Rating 6 - Okay. 56 out of 554 reviews" "
Rating 4 - Poor. 36 out of 554 reviews" "
Rating 2 - Terrible. 35 out of 554 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice, clean property.
Stayed 1 night in Apr 2024

2/10 Terrible

Katherine J

Travelled with family and small children
The hotel was overbooked, we made reservations 2 weeks ago, they never called to let us know that we didn't have a room available. We got here with 6 people (3 of which are children) to find out we had no room.
Stayed 1 night in Apr 2024

6/10 Okay

MARYANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Ok location
Stayed 1 night in Apr 2024

10/10 Excellent

vilma

Liked: Property conditions & facilities
The room ot was very quiet and clean.
Stayed 1 night in Mar 2024

8/10 Good

Arianna

Stayed 3 nights in Feb 2024

10/10 Excellent

Carina

Stayed 1 night in Mar 2024

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were welcoming and super accommodating.
Stayed 1 night in Mar 2024

2/10 Terrible

Lea

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Aracelis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always relaxing
Stayed 3 nights in Feb 2024

10/10 Excellent

ashley

Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Room was large and comfy bed.
Stayed 1 night in Mar 2024

10/10 Excellent

Kadian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Janet

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was disappointed that during my research it was not clear to me that there was a three dollar parking fee. Why they charge three dollars is beyond me. The property also seem to be extremely worn poor caulking in the bathroom. Our room smelled like mold, the fitness room had wallpaper somewhat peeling off of the walls and the breakfast was limited and not fully cooked. Staff was more than friendly and always seem to be working. I would not recommend this property nor would I ever return. It was extremely busy when we were there and we were woken up by constant banging above us and the third floor smelled of marijuana.
Stayed 1 night in Feb 2024

8/10 Good

Leslie

Business traveller, Travelled with partner
Liked: Staff & service
We had requested a walk-in shower, rather than a tub. That request was confirmed on our reservation printout. But it was a tub...harder and more risky to get into and out of. The handicapped parking space nearest, and to the right of the main door as you enter the building was not fully shoveled out of the snow buildup. In order to safely exit our car, the driver could not pull in all the way to the curb. Another safety issue. Desk staff was excellent: Drew!
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very cute and quiet hotel. Very laid back vibe and the girl at the front desk was friendly and personable.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy place to stay fo0r business. Breakfast is not something you want to get there.
Stayed 1 night in Jan 2024

10/10 Excellent

Kioni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything even the bacon
Stayed 2 nights in Jan 2024

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were in needs some small maintenance like the sink squirts out sideways, and there is hardly any light over the sink (outside the toilet/shower stall) but everything else seemed to work fine. Nice to have a closing door and not a barn door at the toilet area for privacy. Stayed during a cheer conference and there were girls literally screaming outside our room and running up and down the hall upstairs from us, but they stopped after about 10pm so we were able to sleep.
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it my kids in joy everything
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Arleny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay here. It was perfect for my family I will definitely recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandrea, north providence

Liked: Cleanliness, staff & service, property conditions & facilities
Great hot tub

2/10 Terrible

Joseph, Whitestone

Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 4 nights in Dec 2023

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Sharod, is great and very nice. Awesome customer service- the place to be.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023

10/10 Excellent

Zunilda

Stayed 1 night in Dec 2023

10/10 Excellent

Taysha

Stayed 1 night in Dec 2023

4/10 Poor

Boban

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was very comfortable and clean
Stayed 2 nights in Dec 2023

8/10 Good

Ilene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
I was pleasantly surprised when I entered my room. It was neat. It was welcoming, and it felt spacious.
Stayed 1 night in Dec 2023

4/10 Poor

James

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Checking in only 1 luggage cart for the entire hotel ( was told unapologetically that other had flat tire) . Then when we explained the refrigerator was not very cold i was told “ I’m here alone, what do you want Me to do about it?” In a fairly rude tone. I understand possibly not having staff in hand but a “ I’ll look into it” or “ can it wait until morning?” Anything like that would have been appreciated- after none of that said or offered staff then said “ well what? Do you want to switch rooms?” I’m mobility impaired, traveling with kids and we had just lugged everything up to the 4th floor with No cart that would have been a Huge Inconvenience….. it wasn’t even so much about the refrigerator at that point but more about the Tone of the entire interaction…… extremely disappointing. We later went to the pool which had no towels and hot tub level was very low ( tgat was rectified before we left , refrigerator was never addressed) we understand it’s a busy travel weekend & we are not unreasonable but the attitude really made an impact to the point we wouldn’t recommend staying here .
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristina

Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pleasantly surprised by the interior cleanliness and decor. The beds were incredibly comfortable and all furniture from west elm. Very nice!
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole, Coventry

Stayed 1 night in Nov 2023

8/10 Good

Brent

Stayed 2 nights in Nov 2023

6/10 Okay

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

MARILYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed here from October 30th-November 6th for her first ever visit to Rhode Island. The hotel did not disappoint. It was excellent. Wonderful staff that had been courtesy with their service. Nice pool and hot tub that we both used frequently. Nice gym workout room for me in the mornings. Free breakfast every morning to top it all off. I will definitely stay here again and I can't recommend this hotel enough.
Stayed 7 nights in Oct 2023

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Expected more from Marriot
Very overpriced. Have stayed at other Spring hill Suites . Very small , No Clock? Once again in the middle of a indust. park Just way too much money for this place
Stayed 1 night in Nov 2023

10/10 Excellent

Mark J

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place with friendly staff. Room was in great shape. Tons of hot water. Would return again!
Stayed 1 night in Oct 2023

10/10 Excellent

James, KAUKAUNA

Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Breakfast options were great! The only issue we had is there were 6 of us in the room and they only gave us 2 towels each day and we constantly had to ask for towels.
Stayed 5 nights in Oct 2023

8/10 Good

Dal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling with my parents in their 80s. Mom recently had knee surgery and they originally gave her a regular room but when we requested an accessible room, they quickly found one for them. Great customer service.
Stayed 4 nights in Oct 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Friendly and helpful staff. Room was clean and decent. Jacuzzi wasn't working, pool is small but nice and clean. Bar was nice in the evening for alcohol beverages.
Stayed 1 night in Oct 2023