West Side Hotels, Stamford

"Clean room, restaurant/bar was amazing"

"Stayed here several times; rooms are renovated and are always clean, a/c and heat works well, room includes a microwave and mini-fridge, water pressure in the shower is excellent and hot/cold does not fluctuate like in some motels. Breakfast is okay, with cereals, danishes/bread/English muffins, fruit. The only thing disappointing to me is I wish they had a waffle maker like many similarly-priced motels do."

"No working TV…no working phone…light bulbs out in Room…despite a variety of complaints at front desk, problems couldn’t be resolved ?"

"We travel for work and booked this hotel for a five-week contract. Our schedule was four days at the hotel, then home for three days, returning again for four days each week. Overall, the hotel was clean and most of the staff were attentive and greeted guests right away. However, during week three I was assigned a room on the third floor. The first night was fine. On the second night, I requested two additional pillows and went to bed. The following day, I noticed a red, itchy mark on my arm but didn’t think much of it at the time. On the third night, which was also checkout day, I was lying in bed when I saw a bug on my pillow. I quickly killed it and then noticed several smaller ones nearby. I immediately gathered my belongings, took photos, and went downstairs to speak with a manager. Unfortunately, a manager was not available that early, so I reported the situation to the front desk. The staff member informed me that this was not a new issue with not only in that room, but on that entire floor. I checked out and left. Since our stay had been prepaid, my husband returned the following week. He also asked to speak with a manager but was told the manager was unavailable and that they were already aware of the concerns from the previous week. He specifically requested not to be placed on the third floor, they assigned him a room on the fourth floor instead. Its been a week, no follow up from management."

"Excellent location! Staff was courteous and professional. Looking forward to making this my White Plains get away spot!!"

"Not so clean, smell of paint everywhere, smell of cigarettes in the room, too much sound, very small pillows to sleep "

"The place was connected to a yummy diner only a short walk from the lobby"

"Elegant clean rooms, great breakfast good location"

"Love this place and will continue returning. Was surprised at a staff change but it was past due. Great new team."