Hotels with Pool & Resorts in West Shokan from AU$158

"The young Lady that was working the front desk on the morning of Monday and Tuesday March 2nd and 3rd, needs some training in customer service. I asked her a simple question about switching out the towels in my room because I was there for a few days, she was very rude and disrespectful. The next day as I was in the breakfast area I could see her on the phone at the front desk and when she hung up the phone she was flailing her arms in the air as if she were having a temper tantrum. "

"The pool was great. Everybody was friendly. Excellent hotel."

"Pool was closed, no complementary breakfast and they only put my cards working for 2 days not 5 so I couldn’t enter my room and had to go to the front desk to fix that. "

"Room was very clean and beds were comfortable "

"Front desk staff was outstanding! Very friendly and caring. "

"Dirty and overpriced. The hotel is next to the train tracks and the hotel has no soundproofing. Sounding like elephants were walking on the ceiling."

"Great staff, clean spacious rooms"