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Reviews of La Quinta Inn by Wyndham West Palm Beach - Florida Turnpike

2.5 out of 5
La Quinta Inn by Wyndham West Palm Beach - Florida Turnpike
5981 Okeechobee Blvd, West Palm Beach, FL

Reviews

6.0
Rating 10 - Excellent. 215 out of 1013 reviews" "
Rating 8 - Good. 191 out of 1013 reviews" "
Rating 6 - Okay. 195 out of 1013 reviews" "
Rating 4 - Poor. 170 out of 1013 reviews" "
Rating 2 - Terrible. 242 out of 1013 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Evelin

Liked: Staff & service, amenities, property conditions & facilities
Main road lots of noise
Stayed 4 nights in Apr 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For what it cost to stay there it is a great value. We made reservations at another national chain. Thinking any national chain would be fine. Our flights were delayed and we got to the hotel at 1:00 AM. It was a dump in a bad neighborhood. We stayed the first night nite checked out as soon as we woke up. La Quinta room was twice as big clean and safe. Plus a nice free breakfast and a pool for the same price. Couldn’t be happier!
Stayed 3 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 24 Apr 2024
Dear William,We're thrilled to hear that you had such a positive experience at our La Quinta! Providing a super comfortable and safe stay for our guests is our top priority! We're glad to hear that you found our property to be a great value compared to other options. We truly appreciate your kind words. Thank you for choosing to stay with us! We hope to welcome you back again in the future for another enjoyable stay!

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities
Good and. Lean
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Dragan,Thank you so much for your feedback! We're delighted to hear that you found our property to be good and clean. If there's anything else we can do to enhance your experience, please let us know. We look forward to hosting you again in the future!

8/10 Good

Mark, Bronson

Travelled with family
Liked: Staff & service
It was ok, staff was very nice and helpful just needs a redo, a bit old but they are trying to make it good.
Stayed 3 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Mark,Thank you so much for your feedback! We're glad to hear that our team provided friendly and helpful service. We appreciate your understanding as we work to improve our property. Your comments will help us in our efforts to make your future stays even better. We can't wait to welcome you back!

6/10 Okay

John

Travelled with partner
Lousy water pressure shower
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear John,We're sorry to hear about your experience with the water pressure in the shower. Your feedback is important to us! We'll look into this issue to ensure a more satisfying stay for our guests in the future. Thank you for bringing it to our attention.

2/10 Terrible

Rolonda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updates & modernization
Stayed 3 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Rolonda,Thank you for your feedback. We appreciate your input. We're constantly striving to improve our property! your comments will help us prioritize our efforts. We hope to provide an even better experience for you in the future.

10/10 Excellent

NARGIS

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Nargis,Thank you so much for your feedback! We're pleased to hear that you had a positive experience with our guest service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

8/10 Good

RICHARD, Long Key

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We needed quick access on and off the turnpike and this property was perfect for that. Our room was immaculately clean. We were on the fourth floor, but there were elevators even though the doors open to the outside we felt very safe. We would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Richard,Thank you so much for your feedback! We're glad our location and amenities suited your needs. We appreciate your compliments on our cleanliness and safety measures. We look forward to welcoming you back for another great stay!

4/10 Poor

Meagan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Maegan,Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay. We take your comments seriously and will use them to improve our services. If there are specific areas where you believe we can enhance your experience, please feel free to let us know. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

thomas

Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 12 Apr 2024
Dear Thomas,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything we can do to turn that 4 into a 5 for your next visit, please feel free to share your suggestions with us. We truly appreciate your feedback!

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our room smelled Musty and the seemed like the ac filters needed to be cleaned.
Stayed 4 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 12 Apr 2024
Dear Alexandra,We apologize for the musty smell in your room and any inconvenience caused. We'll address this promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing it to our attention.

10/10 Excellent

Rebecca

Perfect
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 12 Apr 2024
Dear Rebecca,Thank you so much for the great review! We're thrilled to have met your expectations. If there's anything else we can do to make your experience even better, please let us know.

6/10 Okay

Casandra

Liked: Staff & service
I stayed on the 4th floor it was near to the road that made it very noisy apart from that the staff was friendly and helpful… room clean daily ..the Hotel is located about 10 mins from the Airport …
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 6 Apr 2024
Dear Casandra,Thank you for sharing your experience. We apologize for the noise from the nearby road but are glad to hear that you found our staff friendly and helpful. We're also pleased that your you were satisfied with the room being cleaned daily and that our location near the airport was convenient for you. We hope to welcome you back again in the future!

10/10 Excellent

Elton

Liked: Cleanliness
The pool looks like it’s not been cleaned every day there was stuff floating in it I couldn’t take a swim to cool I have to stay in the room
Stayed 4 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 6 Apr 2024
Dear Elton,Thank you for the top rating! We're delighted to hear that you had an excellent experience with us. We apologize for the inconvenience regarding the cleanliness of the pool. Your feedback is valuable to us and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 6 Apr 2024
Dear Susan,Thank you for the top rating! We're delighted to hear that you had an excellent experience with us. If there's anything else we can do to maintain this level of satisfaction or if you have any further feedback, please let us know. We appreciate your support and hope to see you again soon!

6/10 Okay

Tashio

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but they recently changed the beds and they are as hard as plywood. This will cost them customers in the long run.
Stayed 4 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Tashio,Thank you for your feedback. We appreciate your comments and will take them into consideration for future improvements. We hope to welcome you back soon for an even better experience.

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 3 Apr 2024
Der Danielle,Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay. We take your comments seriously and will use them to improve our services. If there are specific areas where you believe we can enhance your experience, please feel free to let us know. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Laureano

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Laureano,Thank you so much for the great review! We're thrilled to have met your expectations. If there's anything else we can do to make your experience even better, please let us know.

8/10 Good

Bedia

Liked: Amenities, property conditions & facilities
I like the place
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Bedia,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Diana,Thank you for the top rating! We're delighted to hear that you had a wonderful experience with us. If there's anything else we can do to maintain this level of satisfaction or if you have any further feedback, please feel free to let us know. We appreciate your support and hope to see you again soon!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an excellent hotel 🏨
Stayed 4 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Maria,Thank you for your positive feedback! We're thrilled to hear that you found our hotel excellent. If there's anything else we can do to make your stay even more enjoyable, please let us know. We appreciate your kind words and look forward to welcoming you back in the future!

4/10 Poor

Glenn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need to be renovated holes in curtains
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 29 Mar 2024
Dear Glenn,Thank you so much for your feedback. We apologize for the inconvenience. We're addressing these issues and working diligently to upgrade our offerings. If you need any further assistance, please don't hesitate to reach out.

8/10 Good

Yaritza, NEW BEDFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iliass Hallioui - General Manager on 29 Mar 2024
Dear Yaritza,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon, please feel free to share your suggestions. We appreciate your feedback and look forward to serving you even better in the future.

2/10 Terrible

Paola

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Very very loud!!
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Paola,We apologize for the inconvenience caused by the noise during your stay. Please be assured that we take your feedback seriously and we've addressed this issue. If there's anything else we can assist you with or if you have any specific concerns, please don't hesitate to reach out to us.

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Alexander,We're thrilled to hear that you found our customer service excellent! Providing top-notch service is our priority! We're delighted that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing us! We look forward to hosting you again in the future!

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there four times in the last month and a half. Each day, the grounds crew was out picking up fallen branches, tending to the flower beds, and sweeping up/blowing off the walkways. The housekeeping staff was on point as well. The lobby and entrance were swept and mopped every day, rooms were always SPOTLESS and well-supplied, and the staff always had smiles on their faces. The front desk staff ALWAYS had smiles on their faces too, morning and night, and were quick to take care of us. Shout out to the manager who went above and beyond on our first morning on this visit, to let us into the breakfast area ten minutes after it had closed so we could grab a bite. We slept through our alarms, he understood, and was so kind to help us out before our very long day started. Thank you!!!
Stayed 2 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 25 Mar 2024
Dear Heidi,Thank you so much for your glowing review! We're thrilled to hear that you've had such positive experiences during your recent stays with us. It's wonderful to know that our team members have been accommodating and friendly and also diligent in maintaining the hotel. I'm delighted I was able to assist you and your family with breakfast on your busy morning. Your kind words mean a lot to all of us! We truly look forward to welcoming you back for another exceptional stay soon!

6/10 Okay

jesus

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 24 Mar 2024
Dear Jesus,Thank you for sharing your feedback. We appreciate your input and will use it to improve our offerings. If there are specific areas you believe we could enhance, please feel free to let us know. We hope to have the opportunity to better meet and exceed your expectations in the future.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 21 Mar 2024
Dear Andy,Thank you so much for your positive feedback! We're delighted to hear that you had a fantastic experience with us. If there's anything else we can do to make your stay even better next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Julie, Raleigh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 17 Mar 2024
Dear Julie,Thank you so much for your feedback! If there's anything specific we can do to enhance your experience during your next stay, please don't hesitate to let us know. We're here to ensure your comfort and satisfaction.

2/10 Terrible

William john, Cocoa

Disliked: Staff & service, property conditions & facilities
I will not stay here again. I would never let my wife or daughter stay here alone. The bed was great though.
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 17 Mar 2024
Dear William,Thank you for reaching out. We're committed to ensuring a safe and comfortable stay for all our guests. We've made several attempts to contact you to better understand your concerns about safety. Our security patrols and 24/7 staff are in place to address any issues promptly. Please let us know how we can assist you further.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and the cleaning staff did an excellent job. The area was ok, close to basic amenities a bit difficult to get to off Okeechobee Drive.
Stayed 2 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 17 Mar 2024
Dear Mark,Thank you for acknowledging our staff and the excellent job done by our cleaning team. We appreciate your feedback about the area's accessibility! We’ll definitely take it into consideration for future improvements. If you have any other suggestions or requests, please feel free to share them with us.

6/10 Okay

Sam

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Sam,Thank you for your feedback. We appreciate your honesty. If there are specific areas where we can improve to better meet your expectations, please let us know. Your satisfaction is important to us and we're committed to making your experience with us even better.

10/10 Excellent

Rafael

Travelled with family, Business traveller
This location was very convenient for the purpose of my visit. Staff was very helpful and pleasant.
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 13 Mar 2024
Dear Rafael,Thank you for your feedback! We're glad our location was convenient for your visit and that you found our staff helpful and pleasant. We hope to welcome you back soon!

4/10 Poor

Nicole

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the money.
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 11 Mar 2024
Dear Nicole,We apologize for not meeting your expectations. Your feedback is valuable to us and we take it seriously. If there are specific areas where you feel we could improve, please let us know. We strive to provide value for our guests and would appreciate the opportunity to address any concerns you may have had. Thank you for sharing your experience with us.

8/10 Good

Nereida, Hialeah

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 12 Mar 2024
Dear Nereida,Thank you for your feedback! We're glad to hear you had a positive experience overall. If there's anything specific we can improve on to earn that extra star next time, please don't hesitate to let us know. We appreciate your input and hope to welcome you back again soon!

6/10 Okay

Solsiris

Liked: Staff & service
The staff is friendly. A little bit overpriced
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 10 Mar 2024
Dear Solsiris,Thank you for your feedback! We're glad to hear you found our team friendly. We'll take note of your pricing concerns and strive to provide value for your future visits.

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 8 Mar 2024
Dear John,Thank you for your positive rating and for highlighting our location. We truly appreciate your feedback and hope to welcome you back for another excellent stay in the future!

10/10 Excellent

Alphonse

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 25 Mar 2024
Dear Alphonse,Thank you for your excellent rating! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Alphonso

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 25 Mar 2024
Dear Alphonso,Thank you for your positive rating! We're delighted to hear that you had a great experience during your recent stays with us. Your feedback is valuable to us! We appreciate your support and look forward to hosting you again in the future. If there's anything we can do to make your next stay even better, please let us know.

2/10 Terrible

Shari

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 24 Mar 2024
Dear Shari,We're deeply sorry to hear about your expereince. Your feedback is valuable! We'll do our utmost to address the issues you've encountered and improve our service standards. If there are any specific concerns you'd like to address, please don't hesitate to reach out.

10/10 Excellent

juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 2 Mar 2024
Dear Juanita,We're delighted to hear you had a 5-star experience! Thank you for taking the time to share your positive feedback. If you have any specific highlights or suggestions, we'd love to know more.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with a nice update. The bed is a bit soft for my liking and the tub fixture is a little wanky but all in all it’s a nice place
Stayed 1 night in Feb 2024
Response from Iliass Hallioui - General Manager on 2 Mar 2024
Dear James, We appreciate your feedback! It's great to hear you found the place very clean with a nice update. We'll take note of your comments about the bed and tub fixture for future improvements. Thank you for choosing us!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Iliass Hallioui - General Manager on 2 Mar 2024
Dear Jacqueline,We're delighted to hear you had a 5-star experience! Thank you for taking the time to share your positive feedback. If you have any specific highlights or suggestions, we'd love to know more.

6/10 Okay

James

Disliked: Property conditions & facilities
Property was old and not nearly as nice as other La Quinta's I have stayed at in the past. Bed was uncomfortable and room was next to a busy street which was not their fault but none the less made for a less than good night's sleep. The Expedia site had as a 2 star hotel and I would agree. The problem is the cost of the nicer hotels in the area were well above $250 per night. This was the best I could find for $150 and honestly it was worth maybe $75.
Stayed 1 night in Feb 2024
Response from Iliass Hallioui - General Manager on 28 Feb 2024
Dear James,Thank you for sharing your experience. We apologize for falling short of your expectations and for any inconvenience. Your feedback is valuable! We will use it to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.

8/10 Good

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was on the first floor by the stairs. It was fairly noisy, but La Quinta can’t be responsible for the lack of common courtesy of others. The staff was kind. Management was visible and attentive. Only complaint was our fire alarm kept chirping. Took the battery out, removed it from the ceiling and it still chirped. Maintenance came, put a new battery in and left. 5 seconds later it started chirping again. Maintenance man had already vanished in thin air. We just took it down, threw it in a drawer and then put it back up when we left. Sorry to the next person that gets our room and has to deal with it. Location for what we needed was great. Close to the fairgrounds and right by the turnpike. Picnic tables out back allowed us to enjoy a cigar. Will likely book again next year.
Stayed 2 nights in Feb 2024
Response from Iliass Hallioui - General Manager on 26 Feb 2024
Dear Jolene,Thank you so much for your feedback. We apologize for the noise and inconvenience with the fire alarm. We truly appreciate your understanding and hope to welcome you back next year.Best regards,

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and Gm were absolutely amazing
Stayed 3 nights in Feb 2024
Response from Iliass Hallioui - General Manager on 26 Feb 2024
Dear Monique,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our team. We'll be sure to pass along your compliments. We look forward to welcoming you back soon.Best regards,

8/10 Good

Julio Ho

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Iliass Hallioui - General Manager on 26 Feb 2024
Dear Julio,Thank you for your rating! We appreciate your feedback and look forward to welcoming you back for an even better experience next time.Best regards,

6/10 Okay

sonnia

Travelled with family and small children
Liked: Staff & service
This hotel is ok. The 2 ladies in the front desk were very nice and helpful. It was fine for the 1 night we needed. We were on the 3rd floor facing the street, all night long we heard the drag racing like if we were watching from the street, in addition, the headboard from the next room over was none stop banging on our wall, if you understand what I mean. It was difficult failing alseep. Maybe some insulation would help. Parking was great and super easy. The room had a refrigerator and microwave. It had laminated floors, clean bathroom and sink, however there was not one trash can in the room. Found that weird. Beds and pillows were fine. It was overall ok but I would not stay here again.
Stayed 1 night in Feb 2024
Response from Iliass Hallioui - General Manager on 26 Feb 2024
Dear Sonnia,Thank you for your feedback. We apologize for the noise disturbance you experienced and will address the issue promptly. We're glad you found our front desk staff helpful and appreciated our parking convenience and in-room amenities. Your comments are valuable! We'll work to improve for future stays. We hope to have the opportunity to welcome you back and provide a better experience.

6/10 Okay

Rosemary

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Iliass Hallioui - General Manager on 26 Feb 2024
Dear Rosemary,Thank you for your feedback. We appreciate your rating and the opportunity to improve. If there's anything specific we can do better, please don't hesitate to let us know.Best regards,