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Rating 10 - Excellent. 665 out of 1003 reviews" "
10 - Excellent
665
Rating 8 - Good. 192 out of 1003 reviews" "
8 - Good
192
Rating 6 - Okay. 65 out of 1003 reviews" "
6 - Okay
65
Rating 4 - Poor. 42 out of 1003 reviews" "
4 - Poor
42
Rating 2 - Terrible. 39 out of 1003 reviews" "
2 - Terrible
39
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
CAN
Travelled with family, Travelled with family and small children, Business traveller
A very nice hotel with excellent pool area. Located centrally with walking distance to City Place, and a nice stroll to the beach area. Property is in very good shape and the staff are very friendly.
CAN
Stayed 4 nights in Mar 2024
Response from Hilton West Palm Beach on 29 Apr 2024
Thank you for the positive feedback! We hope to see you again soon.
Thank you so much for staying with us. We appreciate your feedback.
10/10 Excellent
Jill
12 Apr 2024
Liked: Cleanliness
The hotel and staff was great!!!!!
Jill
Stayed 4 nights in Apr 2024
Response from Keitra H. on 15 Apr 2024
Thank you so much for staying with us. We appreciate your feedback.
6/10 Okay
Marco, Miami South Beach
11 Apr 2024
Marco
Stayed 2 nights in Apr 2024
Response from Hilton West Palm Beach on 1 May 2024
Hello, thank you for providing a review of your recent stay. We're sorry to hear that we missed the mark. We hope that you provide us another opportunity to serve you in the future.
10/10 Excellent
Faraz
10 Apr 2024
Faraz
Stayed 3 nights in Apr 2024
Response from Hilton West Palm Beach on 1 May 2024
Thank you for the positive review. We hope to see you again soon.
Transportation was worked out before I left Phoenix but when I got there nobody could agree what could be done. Conflicting information from one person to the next was not helpful. They provided a ride for me but after I arrived at the event I was informed they would not provide a ride back essentially leaving me stranded in a place 2000 miles from home and not knowing anyone
I made no secret of the fact that I was not familiar with how rideshare worked and was told it would not be a problem. I feel that I paid to work out issues and be helpful to me. I would have been happy to pay extra. I will not be staying at this chain again
NATE
Stayed 1 night in Apr 2024
Response from Hilton West Palm Beach on 7 Apr 2024
Thank you for sharing this constructive feedback. Our team is looking into this so that we can improve in the future. We apologize for any inconvenience that you experienced.
10/10 Excellent
Derek
6 Apr 2024
Derek
Stayed 1 night in Apr 2024
Response from Keitra H. on 26 Apr 2024
Thank you so much for staying with us. We appreciate your feedback.
The outdoor area was exquisite!
Pool service and bar service were excellent.
Joel G
Stayed 3 nights in Mar 2024
Response from Hilton West Palm Beach on 29 Mar 2024
Thank you for leaving the excellent 5/5 review, Joel! We will share your recognition with the pool and bar staff. We hope you'll stay with us again on your next visit to West Palm Beach!
I chose this as the place to stay for a recent business trip. While the front desk staff was a little bit shaky (but I was offered a $300 night upgrade option?!) the rest of the staff quite good. I needed maintenance and Mr. Samuels was handled it very well and quickly.
Valet parking nesssary to my knowledge but they were efficient.
Carmen Guzman
Stayed 2 nights in Mar 2024
Response from Keitra H. on 17 Mar 2024
Thank you for the wonderful feedback. We're thrilled that you enjoyed the hotel! We look forward to seeing you in the future.
The hotel was beautiful and very close to some great shopping and dining at The Square. The pool area was amazing. Our meals at the hotel were probably our favorite of the whole trip.
JONATHAN
Stayed 1 night in Feb 2024
Response from Hilton West Palm Beach on 27 Feb 2024
We appreciate your outstanding detailed review! We hope you will stay with us again!
I stay here, even though I live within a half an hour, if I’m attending event at the Kravitz Center. It’s very convenient and I can enjoy the day by the pool until my event that evening and then the next day as well.
Bonny
Stayed 1 night in Feb 2024
Response from Hilton West Palm Beach on 19 Feb 2024
Thank you for the great review, Bonny! We hope you continue to enjoy your staycations when visiting the theater across the street.
The location was perfect, the pool was more like a resort pool, and everything was very clean. You could walk to most things, including Clematin Street and the "Square" shopping area. I would definitely stay there again.
Richard
Stayed 2 nights in Jan 2024
Response from Keitra H. on 5 Feb 2024
Thank you so much for staying with us. We appreciate your feedback.