Apartments in West Malling

"The pool was closed due to "maintenance" which is the main reason I booked this hotel over others. When I mentioned it to the reception staff they shrugged it off and offered nothing for the inconvenience. I woke up 2 hours early to ensure I could enjoy the pool. Very disappointed with receptions response."

"The property is well kept and convenient. I have stayed here since it was built. The only problem I have is the cost of having a car on the property. I think 10.50 pounds per night is an exorbitant fee."

"Stayed here recently for a concert at the o2 and it was the perfect hotel for the occasion the check in staff was friendly and helpful and the hotel was a clean well designed place, the room was very comfortable for the nights stay as well The walk is also very easy from the o2 and even at night we found it a safe and comfortable journey I would definitely stay again for any future events at the o2"

"Did not have breakfast. But plenty of easy parking "

"There was enough parking space Breakfast was very delicious Sometimes long waiting time at the reception The room was clean but very cold, the heating didn't work at all, plus the bed was very hard and uncomfortable for sleeping"

"I didn't have breakfast during my stay. The room was clean bud the bathroom looked clean but there was a damp smell like the cloths used to wipe were dirt. It didn't smell freshly cleaned evan after the cleaner cleaned the bathroom. The food served at the restaurant was fairly good and price was reasonable. very friendly bar staff and front desk staff were just ok nothing wow about the service provided in that area. There is no gym, no laundry, no room service. The rooms were sparsely furnished. No chest of drawers, the bedside tables were tiny and had no shelves or drawers, the closet was virtually non-existent. I basically used one side of my bed to lay out my clothes for the week. No enclosed closet to store clothes and shoes. No small fridge nor safe to lock up valuables. I have stayed at this brand of hotels in Canada and the US and this is not what I am used to."

"Good twin bed hotel room for a nights stay. Clean crisp bed linen. Powerful shower and plenty of hot water. Breakfast okay."

"There was some not really nice smell in the room passages. The liquid shower gel on the shower wall had very little left in the show. The air conditioning is not the quietest and is understandably dated."

"Everything is good. Thanks for staff"