West Main HIll Hotels, Kalamazoo

"Nice clean and friendly staff"

"Great hotel"

"Security: Fire alarms went off a couple of times, no communication from management. Overall: clean, comfortable, courtious, convenient for our meetings."

"Breakfast was okay. Room and bed were comfortable. Would stay again."

"This was a great place to stay. Clean room, staff was friendly and helpful, breakfast was nice, the kitchen was well stocked and helpful to have."

"It was roaches in the room amd the room was dirty. "

"I booked a king suite and after checking in and entering the room, it was NOT a suite but rather just a king room with no chairs or sofa. The night staff person was very cordial but said that there were no king suites available. What is the purpose of reserving a particular type of room only to find out that none is available? We were given a substandard room that looked like a construction zone! I was refunded a seemingly small amount for the inconvenience, but I believe I should have been refunded the entire amount of the room to which we were assigned. I've stayed at this property many times but will probably stay again: there is no guarantee that I'll be given the room I booked. Thank you."

"Nice quiet area, nice pool and hot tub area."

"Small pool, breakfast was less than blah and never changed, but rooms were big and nice shower. House keeping would take dirty towels, but not restock them. Did not restock toilet paper or tissues. No pool towels available, they gave you wash clothes in place of them. "