West Lakes District Holidays from AU$2,076

It was worth the money I paid. It’s an older hotel and looks dated but the staff were very nice and helpful.

Everything was nice clean

Big clean room, plenty of pools, restaurants, activities. Perfect hotel!!

Love the property and the apartment very nice and modern will come again

Our stay started off well, but unfortunately, there were several things that left us very disappointed. First, when we arrived at the room, there were no kitchen utensils at all. When you rent an apartment with a kitchen that is advertised for cooking and having everything you need for a comfortable stay, you expect basic kitchen utensils to be provided. On the second day, we were playing a little music at a normal volume because we were there with our family celebrating. A security guard came to our door and asked us to turn the music off because it was bothering other guests. I completely understand the need to respect other guests, and that part did not bother me. What really bothered me was the way the security guard approached and knocked on the door. The manner in which he did it was very rude and disrespectful, especially considering that there were children inside the room. Even though this is the property’s policy, we were paying guests, and there is a respectful way to communicate with people. Honestly, I was very disappointed with the way we were treated. The situation could have been handled in a much more professional and respectful manner. Another issue was that there were no blankets provided in the room. We had to contact the hotel and ask for them to be brought to us. In my opinion, blankets are basic necessities that should already be available in the room before guests arrive, especially when you are paying a high price for the stay. Honestly,