West Lake Tours and Activities

Hotel itself is beautiful and the location is great, the overall value did not match the price. The Nobu breakfast was particularly disappointing. It was extremely overpriced for what was offered and, more importantly, had very limited options for children. The selection did not justify the price, and I expected much better from a hotel associated with a name like Nobu. The refrigerator system was also extremely inconvenient and frustrating. The in-room fridge was essentially a minibar with a sensor system, meaning we couldn’t properly store something as basic as milk for our children. I later realized that even moving items around could potentially result in charges. For families, having a usable refrigerator should be a basic amenity, not something that creates anxiety about being charged. Almost everything at the hotel was very expensive. We paid around $70 for two drinks and one very small scoop of ice cream, which felt unreasonable. Even a regular iced latte at Café Inez was around $10.