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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1053 West Highway 49, West Helena, AR

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 284 reviews" "
Rating 8 - Good. 112 out of 284 reviews" "
Rating 6 - Okay. 44 out of 284 reviews" "
Rating 4 - Poor. 27 out of 284 reviews" "
Rating 2 - Terrible. 17 out of 284 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Idris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet & safe.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this room by default because other hotels in the Clarksdale, MS area were sold out, but we were very satisfied. The front desk staff were very nice, and happily gave us a late check out. Limited dining options (mostly fast food), but there was a little bakery a half mile down the road that was a great breakfast choice.
Stayed 1 night in Apr 2024

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff very nice and professional.
Stayed 7 nights in Mar 2024

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be updated. It shows its age.
Stayed 2 nights in Mar 2024

4/10 Poor

Elvis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had problems getting Wash towels. Water coming from the sink never got hot. It took a long time for the water in the shower to get hot. This was in room two twenty six.
Stayed 5 nights in Mar 2024

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Did like that bathroom fans are really loud.
Stayed 3 nights in Mar 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t watch TV they told me it would come back on and it never did I asked for a discount and he said all the TV’s were having issues but that didn’t make sense
Stayed 2 nights in Dec 2023

6/10 Okay

Deborah

It was ok
Stayed 2 nights in Jan 2024

8/10 Good

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Timothy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ice machine was broke and they did not want to help me at all at the desk.
Stayed 1 night in Dec 2023

8/10 Good

Eugenia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine broke and no heat in 122 room. Directv wasn't working properly in 232 room 😒
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family reunion
Stayed 2 nights in Nov 2023

2/10 Terrible

Alisen

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel was ok for a last-minute stay, but plumbing was an issue. The toilet ran intermittently, there was no hot water in the sink or shower, and the bathtub had a very, very, very slow drain.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Estella

Travelled with family
Liked: Amenities
Disliked: Staff & service
Door was hard to open. Bed was hard as a rock and they didnot replace used towels with clean ones. Otherwise would have been very nice.

4/10 Poor

andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I interrupted the receptionist & a fellow who were talking outside. They gave me such a dirty look that it shocked me. She got me checked in, I noticed a bunch of work trucks so fellows must stay here that are working on outside jobs? The brown carpets couldn't hide the dirt & dead spiders (at least they were dead). The carpet was so dirty that I noticed that the bottom of my feet were getting soiled so I had to wash then wear my shoes inside. The pool was drained and breakfast had some choices but nothing to rave about. This hotel needs a complete cleaning & paint job. Decent local, just outside of town.

10/10 Excellent

Ronald

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities
A ok
Stayed 2 nights in Jul 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's always a pleasure staying with you all
Stayed 2 nights in Jun 2023

6/10 Okay

Sean, Altadena

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Meyoun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young lady at the desk was very sweet and gave good service. My room was clean and nice
Stayed 1 night in Jun 2023

4/10 Poor

marvin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in May 2023

10/10 Excellent

Roena

Travelled with family
I was definitely about 30 minutes from my event but so happy we was here as the Leath welcome us the surroundings we're clean nice. Omg those pillow and bed was so comfortable. Definitely gotta what I payed for.
Stayed 1 night in May 2023

6/10 Okay

sylvester

Stayed 1 night in May 2023

4/10 Poor

Stacy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Adam on 4 May 2023
sorry for inconvenience however inform to my manager, he already took care. thank you for staying with us.

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to change my room from smoking to non-smoking without any difficulty up arrival
Stayed 1 night in Apr 2023
Response from Adam on 4 May 2023
sorry for inconvenience however inform to my manager, he already took care. thank you for staying with us.

8/10 Good

Kristofor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Adam on 4 May 2023
sorry for inconvenience however inform to my manager, he already took care. thank you for staying with us.

10/10 Excellent

sylvester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sylvester
She was nice i booked a non smoking room she stated that hotels.com. had it as a smoking room. She immediately changed it. Great job thanks!!!
Stayed 1 night in Mar 2023
Response from Adam on 4 May 2023
sorry for inconvenience however inform to my manager, he already took care. thank you for staying with us.

4/10 Poor

Monica

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Adam on 4 May 2023
sorry for inconvenience however inform to my manager, he already took care. thank you for staying with us.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sleepless night killing bugs. Management seemed concerned and was nice enough to refund our money.
Stayed 1 night in Jan 2023

2/10 Terrible

Audrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach hotel
My cousin suggested this hotel because she thought they were clean. I was truly disappointed in the room we received. We traveled from Arizona to attend my couain funeral. First night in the room i opened the fridge and there were roaches dead and alive in the fridge. In the bathroom the bathtub was dirty, dead roaches on the floor. The next morning we ran into the maintenance man and he informed us that the rooms were not aupposed to be rented out because the rooms needed work. He was nice enough to come to my room and spray but the TV was still broken. When we asked Anita at the front desk what she can do and whybwould ahe rent the rooms out if they werent auppossd to be rented out all she said was call the manager tomorrow. Anita is working in hospitality I would expected a little more professionalism and compassion. I would not recommend this hotel to anyone.
Stayed 2 nights in Sep 2022

2/10 Terrible

Elaina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chevjed into room 223 and the toilet was broken and roaches were everywhere. Talked to Anita at the front desk and she said she couldn't do anything about it and the manager waa on vacation until Monday. Talked to the maintenance guy the next day and he said our room shouldn't have been rented out due to it needing repairs and cause of the roacgrs. He did temporarily fix the toilet but we had to still hear the running warer thru the niggt. We traveled from Arizona and it hurt me to my soyl that I had to stay in a place like that for 2 days. I give this property a. 5 out of 5 rating
Stayed 2 nights in Sep 2022

6/10 Okay

Shearah

Travelled with family
Liked: Staff & service
The property was clean but there was roaches in the bathroom of the room I stayed in .
Stayed 2 nights in Sep 2022
Response from jg on 19 Sept 2022
Thank you for leaving us your review. Helps us to address the issues. Thank you have a good day

10/10 Excellent

Verified traveller

Safe and nice
Had a good stay no problems or issues would stay again. Nice people.
Stayed 1 night in Sep 2022
Response from jg on 14 Sept 2022
Thank you for staying with us and taking time to leave us your review. Your feedback is very important to us. Have a good day.

4/10 Poor

Drew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
TV remote didn't work in first room. Hair dryer didn't work in second room. Air conditioner leaked a lot of water onto the floor in the room.
Stayed 1 night in Aug 2022
Response from jg on 12 Aug 2022
Thank you for staying with us and taking time to leave us your review. Have a good day.

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in, quiet and restful night, breakfast was fine.
Stayed 1 night in Aug 2022

8/10 Good

Mary

Stayed 1 night in Jul 2022
Response from jg on 1 Aug 2022
Thank you for staying with us. Have a good day.

8/10 Good

sylvester

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend
It was nice and clean
Stayed 1 night in Jul 2022
Response from jg on 1 Aug 2022
Thank you for staying with us. Have a good day.

6/10 Okay

LaShonda

Stayed 2 nights in Jul 2022

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVER SERIOUSLY SATISFIED!
Absolutely amazing all the time.
Stayed 1 night in Jul 2022
Response from jg on 6 July 2022
Thank you for staying with us and taking time to leave us your feedback. It is important to us. Have a great day.

6/10 Okay

Nasir

Stayed 1 night in Jul 2022
Response from jg on 6 July 2022
Thank you for staying with us and taking time to leave us you're rating. It is important to us. Have a great day.

6/10 Okay

Diane, Chicago Heights

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk staff was very nice and accommodating. The bed and pillow were comfortable. The breakfast had sausage links and eggs for those that are low carb like myself . It was disappointing that the pool was not working or available. And the place was definitely rundown with people drinking outside our room since the door opened to the parking area. My brothers room had some flying bugs in their room and she had some bites from something . I did not have this problem
Stayed 3 nights in Jun 2022
Response from jg on 17 June 2022
Thank you for staying with us and taking your time to leave us your review. Have a good day.

8/10 Good

sylvester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Stay
Mr Nearns was excellent at check in! Very friendly and knowledgeable.
Stayed 1 night in Jun 2022
Response from jg on 9 June 2022
Thank you for staying with us and taking the time to leave us your feedback. Have a good day.

8/10 Good

Unna

Stayed 2 nights in May 2022

6/10 Okay

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I liked the bedding and the breakfast. However, the hotel is in need of a cosmetic update.
Stayed 1 night in May 2022
Response from jg on 13 May 2022
Thank you for staying and taking time to leave us your review. Have a good day.