West Grand Hotels, Grand Rapids

"Staff was efficient and friendly at check in. The room was clean and comfortable. Breakfast included many options of fresh food."

"Location is great! Staff is so helpful and friendly. We really feel welcome whenever we stay there and we will be back!"

"This hotel has the potential to be a great property. Unfortunately while we were there in May 2026 the hotel had just been sold and was changing management companies so things were lacking. The restaurant and bar were closed for renovation (but no work being done.) We were there three days and never saw a maid or a maid's cart anywhere. The pool was a little murky. The hallway carpets were sorely in need of replacement. The carpet in the room wasn't much better. But other than the carpet and the desk chair that needed to be replaced, the room was clean and satisfactory. The hotel is in a good location next to a mall with plenty of restaurants around (I recommend Anna's House for breakfast), about 15 minutes from the airport. The few staff that were there were outstanding and very helpful. After renovations are complete I would recommend this hotel."

"Shower was weak and luke warm"

"Rhiannon is the best bartender!"

"This was a suite hotel. It is a very bare bones hotel with no amenities. The room was clean. However, it would have been nice to have instructions on how to see thermostat and the TV. If you wanted anything itcost extra. There were also some people sleeping in there cars over night. "

"The room was clean. The breakfast was stocked, and the bed was comfortable."

"The room we got had torn carpet and we moved rooms and the same problem plus the toilet didn’t work, the lounge and outside patio were all closed plus the we didn’t get breakfast"

"Our stay was very enjoyable. The hotel is six years old but looked brand new. The staff was very friendly and accommodating. It took about 5-minutes to realize that the parking garage is actually a public garage next door however it looks brand new as well. My only complaint is that the coffee maker in the room makes a poor very small cup of coffee. Sadly, it a machine that you see a big celebrity being their spokesperson for. Not a good coffee maker G.C. "