West End Hotels, Birmingham

"The room had hair everywhere and there was a roach in the bathroom crawling, disgusting. Trash overflowing outside the property."

"We always stay at higher end hotels, but found ourselves unable to find a room due to move out/graduation at the university. We were really nervous about staying here, but were so pleasantly surprised. It was honestly cleaner than a lot of the more expensive hotels! We didn’t even find a stray hair in the bathroom. It had several in room amenities. We were also nervous leaving our fully packed car overnight, but the parking lot was well lit and we had no trouble with anyone trying to break in. I have heard horror stories of cars being robbed in hotel parking lots during college move in/out. The area seemed nice as well. We would definitely stay again."

"The breakfast consisted of make your own waffles, cold cereal, muffins, apples and bananas. I would have liked to see some eggs, bacon or sausage added on."

"Location is good and staff is nice. Hotel is under renovation, so not very comfortable to walk around and cleaness is lacking in common areas. Breakfast is great, good variety of food."

"Check in staff was nice enough and the room did have a working air conditioner, which is always a plus for me. The place honestly needs a lot of work and I did drop in for the continental breakfast, and basically had one banana and a cup of bad coffee. The hotel served its purpose, and I did not feel unsafe."

"This is a nice hotel in an excellent location. Everything was good except the check-in. I was treated like an interruption, not a customer. Maybe it was a bad day. When I asked about the parking, I was told that it is handled by a third party - end of discussion. (Parking is a source of confusion and could be handled better.) Other members of the staff were very nice and helpful. The room was clean and had been recently updated."

"It smelled horrible. Couch stained and wet. "

"Room was clean, bathroom could have used some maintenance but was fairly clean. The staff was friendly and the breakfast was basic but convenient. "

"We had problems with the door. The deadbolt locked every time we left the room and we could not open it. The carpets are worn and need replacing. The service was good though."