West Charleston Public Library Tours and Activities

Staff was super unhelpful and unfriendly. When we went down to ask for towels, they wouldn’t give them to us. They said they would send someone else to bring them up. They ended up bringing them when I was in the shower with no knock or announcement. This was a major invasion of privacy, as I was in the shower at the time with no one else in the room. I also asked for a pool key at checkout since I had only stayed for one night and wanted to get lunch and drinks at the pool. The staff member refused to give me a key and said I would have to check back into the hotel. I’ve stayed here before and never had a problem with the staff or getting a pool key after checkout. I will not be staying here again and won’t be recommending this hotel to anyone else.

Very nice suite. Helpful staff. Convenient location.

The hotel was beautiful and clean. However, we booked this hotel bc it had $75 credit per room for breakfast. We had two rooms. We checked in and they said they did not offer breakfast but the credits could be used at the casino eateries in a specific section. Then the next morning we find out those eateries are not even open for breakfast but instead we had to wait until lunch time to use the credits. Expedia and the hotel need to do a better job at communicating what the terms and true amenities being offered/ sold.