Family Hotels & Resorts in Wesley Chapel from AU$116

"The room and property is very clean. The food at the restaurant is very good and priced well. Staff is friendly and accommodating.Convenient market in the lobby for snacks. Pool area was clean and well kept. Surprisingly we did not hear airplanes in our room with the close proximity to the airport. Will definitely stay here again!"

"Poolside seating was good."

"Staff was friendly and helpful. Location was great! Pool was cold but I still jumped in. Loved the shuttle!!"

"They do have shops in the hotel and a spa. I did do some shopping. And I wish I would have done the spa. "

"Clean "

"Our stay at this hotel was extremely disappointing from start to finish. Throughout our six-day visit, we experienced consistently rude and unhelpful behavior from staff, which made an already difficult situation even worse. Our initial room had a strong sewage smell, forcing us to relocate, which was inconvenient and frustrating. More concerning, during our stay, our passport and cash went missing from our room. While the passports were eventually returned after several stressful hours, the cash was never recovered. The way staff handled this situation was particularly upsetting. Customer service was not only ineffective but also dismissive and rude while we were trying to navigate a very serious issue. A police report has been filed, and the matter is currently under investigation. Overall, this experience felt unsafe, poorly managed, and far below acceptable standards. I would not recommend this hotel."

"Every single Employee we encountered was friendly; came off as sincere. Robin at the Palmette was an awesome waitress. Even security was amazing. I hope that the standard that we experienced remains because we intend to return. Definitely would have liked a few things more but we understood that there were still some construction projects happening. But the room we stayed in was super clean, the beds an pillows were perfect and felt new. The garage looked a little indicative of aging, but it was relatively clean and well lit. I have no complaints. I just hope there are no surprises once my bill is settled. It almost just was so seamless and lovely it is hard to believe. Food at Palmette is great but limited and restaurant closes early. We got take delivery from another restaurant and we were surprised they let the door dash person up to our room. There are pros and cons to that. So I don’t have a great opinion about that. But just a FYI. DECOR felt modern and Floridian and definitely felt NEW AND CLEAN. OVERALL GOOD EXPERIENCE. Beach is faux but cute. Wouldn’t get in Bay water. But it is very cute. "

"My only complaint would be that the bed was very uncomfortable. It was a king bed and the mattress was very old and I could feel the springs in it. The bed was too low and a newer, higher mattress would be a fix for that. The staff was very polite and accommodating and the morning breakfast was good. The location was right in the center of an area that provided shopping and dining options "

"I was genuinely disappointed with my experience at this “resort.” While it is listed as a 4-star property on Expedia, my experience, and even Google ratings, tell a very different story. Upon arrival, it was immediately clear that the property does not match the images advertised. The location is misleading; it is situated at the far end of a golf course, which was not accurately represented in the listing. The overall presentation and atmosphere fell well below expectations for a resort of this supposed rating. Due to these concerns, I made the decision to leave shortly after arriving and booked accommodations at the Westin instead. I strongly encourage the property to be more transparent and accurate in how they present themselves online. Guests rely on those details when making travel decisions, and this experience did not reflect what was promised."