"While it was kind (and odd) to be upgraded but without access to the M Lounge, it really didn't matter. The staff working The Pillars were all superb - particularly Maressa who kindly helped me improve my Dutch language skills. As the other 'front of house' for the hotel they are an absolute credit and I hope are recognised as such.
The room was wonderful and we slept well followed up by an extensive range of breakfast choices to set you up for the day. I can recommend the cheese omelette.
The location just across from Centraal station was another benefit meaning we had time to explore more Rotterdam before finally catching the train home."
"Styling of hotel was very good and location great especially if you are taking a cruise. Room was clean but shampoo and gel were empty and they could clean the towel bar and tissue holder. Other than that the staff was friendly and they did accommodate an early check-in for us."
"Stayed in a pod with 3 friends. Comfortable bed and bedding, shared bathrooms and showers really clean and well maintained. Soundproofing was the only issue, particularly when other guests were awake at 2am. Otherwise very comfortable"
"Clean and nice hotel. Had all amenities we needed. Liked the blue light in the shower, old black phone and play recorder. Mini fridge was nice to have it. Very close to cube houses and market hall."