Welikanda Holidays from AU$1,141

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Stunning views from this mountainside property but is a long and winding drive to get there although this only takes around 15 mins from Kandy town. The rooms are in small blocks of 4 and set apart. Lovely buffet restaurant.

The staff was very helpful and friendly.

Friendly service and great souvenir