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Reviews of Quality Inn & Suites Weed - Mount Shasta

2 out of 5
Quality Inn & Suites Weed - Mount Shasta
1830 Black Butte Dr, Weed, CA

Reviews

6.4
Rating 10 - Excellent. 166 out of 988 reviews" "
Rating 8 - Good. 295 out of 988 reviews" "
Rating 6 - Okay. 205 out of 988 reviews" "
Rating 4 - Poor. 146 out of 988 reviews" "
Rating 2 - Terrible. 176 out of 988 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Lorrie, fargo

Travelled with family
Disliked: Amenities
Be aware !!!! One hour after leaving I received a phone call from Cara asking if i had stayed at this hotel recently and stating there was a problem with my credit card not going through. I had not given the hotel my credit card at any time all fees were paid for via expedia this was a scam my phone number given or sold by someone at the hotel be aware of scams
Stayed 6 nights in Feb 2022
Response from Ciara on 28 Feb 2022
We're sorry about what happened regarding your credit card. We're making sure that our employees are not giving off any information about our guests and your personal information is safe with us.

6/10 Okay

Monica, Mission Viejo

Travelled with family, Travelled with pets
Disliked: Amenities
The property posted a notice that it was under renovation, but that was not mentioned when I booked my rooms. Staff was cordial. The front door was held open with a rope, but the strong winds snapped the rope and the door locked. We were stranded outside in the freezing cold.
Stayed 2 nights in Dec 2021
Response from Ciara on 4 Jan 2022
We're sorry if the notice about the renovation was not mentioned upon reservation. I have shared your feedback with the management for their review.

2/10 Terrible

Tim

Stayed 1 night in Dec 2021
Response from Ciara on 27 Dec 2021
I would like to apologize for failing to exceed your expectations. We strive hard to give better experience to our guests.

6/10 Okay

Scott

Stayed 1 night in Dec 2021
Response from Ciara on 20 Dec 2021
We're sorry for failing to exceed your expectations. We strive hard to give better experience to our guests.

4/10 Poor

Phil

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Cleanliness was far from acceptable. Tile floor sticky, vanity light burned out, sink stopper non-functional, TV was not plugged in, TV remote not working, coffee maker trash left on chair.😞
Stayed 1 night in Dec 2021
Response from Ciara on 14 Dec 2021
I would like to apologize regarding the room condition and its amenities on your recent stay. I have forwarded your feedback to the management for their review.

6/10 Okay

Denise

Stayed 1 night in Dec 2021
Response from Ciara on 7 Dec 2021
I would like to apologize for failing to meet your expectations. We are going to use your feedback to make improvements.

4/10 Poor

Kathleen

Liked: Staff & service
The staff was working hard under difficult circumstances but has high expectations. All rooms are pet friendly and I was given the room I requested for the needs of me and my dog.
Stayed 1 night in Nov 2021
Response from Ciara on 30 Nov 2021
I would like to apologize for failing to exceed your expectations. We will do our best to make improvements so we can give better experience to our guests.

8/10 Good

Zoila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area
Stayed 1 night in Nov 2021
Response from Ciara on 29 Nov 2021
Thank you for staying with us. We look forward to welcoming you again soon.

2/10 Terrible

Star

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Prasad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast not included. Misleading
Stayed 2 nights in Nov 2021
Response from Ciara on 29 Nov 2021
I would like to apologize regarding the breakfast. I have shared your feedback to the management for their review.

6/10 Okay

Lowell

Travelled with partner
Disliked: Amenities, property conditions & facilities
drain didn't work right. light oer vanity didnt work. no t remote in room. had to change rooms. check in was good and staff was friendly and accomodating.
Stayed 1 night in Nov 2021
Response from Ciara on 29 Nov 2021
We're sorry about the room amenities and condition on your visit. I have shared your feedback to the Housekeeping Department for their review. Also, I will make sure that the check-in staff will get your praise.

2/10 Terrible

Lokesh

Stayed 2 nights in Nov 2021

2/10 Terrible

Jean-Luc

Stayed 1 night in Nov 2021
Response from Ciara on 29 Nov 2021
I would like to apologize for failing to exceed your expectations. We will do our best to make improvements so we can give better experience to our guests.

10/10 Excellent

Jeevan

Stayed 1 night in Nov 2021
Response from Ciara on 27 Nov 2021
We're glad to know that we have provided you better experience during your visit. We look forward to welcoming you again soon!

10/10 Excellent

Melvin n

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Nov 2021
Response from Ciara on 23 Nov 2021
Thank you for your feedback. We're pleased to know that we were able to give you good experience on your stay.

2/10 Terrible

Elfi

Liked: Room comfort
Disliked: Property conditions & facilities
Quality Inn Hotel in Weed.
This hotel needs maintenance , the sink didn't drain, the Fawcett was very loose, Wi'Fi didnt work and the receptionist said she will call us to get it done, but didn't call.The shower drain was very slow draining. The plug behind the nightstand is potentially unsafe . It advertised full breakfast , but only had muffins and very few of them available.
Stayed 1 night in Nov 2021
Response from Ciara on 24 Nov 2021
We're sorry about the WiFi, breakfast and room condition on your recent stay. I have forwarded your feedback to the management for their review to ensure that the hotel is par up to Choice Hotel's standards.

8/10 Good

CJ

Travelled with family
Liked: Staff & service, room comfort
Enjoy the name Weed!!!!!
Hey it’s a dry roof over the head, and the heater worked great. It’s not new and certainly have the same problems with staffing all of us business people have. Worked and met the expectations for a hundred bucks.
Stayed 1 night in Nov 2021
Response from Ciara on 23 Nov 2021
Thank you for your feedback. We will strive hard to ensure we offer best experience to our guests in the future.

4/10 Poor

Ana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I stayed purchased two rooms, 107 & 123. I was disappointed that there was no access to water when I wanted to take a shower.
Stayed 1 night in Nov 2021
Response from Ciara on 23 Nov 2021
I would like to apologize regarding the room shower on your visit. I have shared your feedback to the management to ensure the quality of room amenities is par up to Choice Hotels' standards.

2/10 Terrible

Margaret

Stayed 1 night in Nov 2021
Response from Ciara on 18 Nov 2021
We're sorry you're unhappy on your recent stay. We will make necessary improvements to give better experience to our guests in the future.

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No nightlite for seeing in bathroom area.
Stayed 1 night in Nov 2021
Response from Ciara on 17 Nov 2021
I would like to apologize for failing to exceed your expectations regarding the bathroom area. We have forwarded your feedback to the management so that improvements can be made in the future.

2/10 Terrible

John

Business traveller
Disliked: Amenities, property conditions & facilities
Dump
Stayed 1 night in Oct 2021
Response from Ciara on 16 Nov 2021
I would like to apologize for failing to meet your expectations. We'll do out best to make improvements to give better experience to our guests.

10/10 Excellent

Laura

Stayed 1 night in Nov 2021
Response from Ciara on 16 Nov 2021
Thank you for your rating. It's our pleasure to serve you and give you comfort during your stay with us. We look forward to welcoming you again soon!

2/10 Terrible

karla, SNOHOMISH

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room was disgusting. Frozen hairs in the freezer, to the ceiling peeling, to mold in the shower. The floors were badly stained and un-vacuumed. The sheets had stains and wrinkles like they were unwashed or crumbled in a ball for days. There was trash around the property and the back guest entrance door was unlocked for anyone to come in. Half the lights were out in the hallways and the laundry and stock rooms were open for all to see. The housekeeping was discussing room problems right in front of us checking in. We gave it a chance because the receptionist was friendly to us. But I have to say I’ve never stayed at such a place in major disarray. I’m sorry I cannot recommend this place to anyone. It needs to be shut down.
Stayed 1 night in Nov 2021
Response from Ciara on 16 Nov 2021
We're sorry about our staff and the overall room cleanliness during your stay. We will use your feedback to make improvements so that we can give better experience to our guests.

6/10 Okay

Aida, San Francisco

Travelled with partner
Liked: Cleanliness
The room was spacious, and the bed was comfortable, but the hotel looked a bit tired. The bathroom fan was so loud and it could not be turned off without turning out the light. The Wifi didn't work.
Stayed 1 night in Nov 2021
Response from Ciara on 10 Nov 2021
We're sorry to learn of your disappointment regarding the hotel condition. I have shared your feedback to the hotel management so that improvements can be done moving forward.

6/10 Okay

Jessica

Stayed 1 night in Nov 2021
Response from Ciara on 9 Nov 2021
We're sorry you're unhappy on your recent visit. We'll make sure to make improvements to our hotel and give you better experience in the future.

2/10 Terrible

judi

Stayed 1 night in Nov 2021
Response from Ciara on 9 Nov 2021
I would like to apologize for failing to exceed your expectations. We will do our best to make improvements and giving you better experience in the future.

6/10 Okay

Thavorn

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The bed was very comfortable. But the light over the sink needed a bew bulb and the sink drained slowly (maybe they should have cleaned the trap). Everything else was okay.
Stayed 1 night in Oct 2021
Response from Ciara on 1 Nov 2021
Thank you for your feedback and suggestions. We have forwarded this to the hotel management so that improvements can be made moving forward.

4/10 Poor

Lucious

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No be going back
When checking in the hotel there was an argument with a guest and worker about his reservation, after that we were ask if the second floor was ok which we said I guess not knowing there was no elevator and the hotel was mostly empty, there were only two other vehicle in the parking lot. So we went to an empty second floor (which was creepy) to our room. I tried to contact to the internet and use the code provided which did not work,I decided to use the phone in the room which did not work, no dial tone or nothing were creepy.I walked back down to talk to the desk clerk, no one was there I rang to bell then called the number it said to call on my cell, no one came I was there for twenty minutes. I decided to walk over to a store in the rain thinking someone would be at the desk when I return, not the case.when checking out no one at the desk again I once again rang the bell and called the desk no one, I Waited for another twenty minute finally the guy came from out side from doing who knows what to check me out.when leaving I saw what I thought were guest were Actually workers not in any type of union or names tags all out side talking and smoking. Not a very clean or professional place not happy will not be going back.
Stayed 1 night in Oct 2021
Response from Ciara on 28 Oct 2021
Thank you for sharing your feedback with us. We're sorry to learn of your disappointment regarding our staff and hotel condition. Your satisfaction is important to us. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

John F

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had not been cleaned completely. Dirty coffee cups still out from previous occupants. Desk clerk was also tasked with vacuuming and had left a pile of dirt in hall when she had to scavenge parts from other vacuums to get hers operational. I don’t blame her. Understaffed. Parking lot flooded in the heavy rain. Much work needed outside. Had to get her help on TV operation as the photo sensor for TV control was hanging behind the cabinet. This Quality Inn was grossly below the quality we expect.
Stayed 1 night in Oct 2021
Response from Ciara on 25 Oct 2021
We're sorry to learn of your disappointment with the level of cleanliness and comfort that the room offered. Your concerns have been forwarded to hotel management for their review moving forward. Thank you for taking the time to share your concerns with us!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Herman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
1st dates were wrong. 2 Expedia was no help in trying to correct the dates did nothing about the problem. 3. Cost me $106.00 because Expedia wouldn't contact hotel to have them change dates. Have advised people not to use your company because if you have a problem they won't help you. 4 will never use Expedia again.
Stayed 1 night in Oct 2021
Response from Ciara on 25 Oct 2021
I would like to apologize on behalf of our hotel. As much as we want to help you with the change of dates, we do not have an access on the third party website. Your comments have been forwarded to the hotel management so that improvements may be made moving forward.

4/10 Poor

Vicki

Liked: Staff & service
Disliked: Property conditions & facilities
off our list
First off, when we checked in, we discovered that the Hotels.com price was $22 more than the price the hotel was charging. We will be checking with hotels on prices before booking in the future. We paid $132.98. The check-in person said it should have been $111 (including taxes). It is not our first stay at this hotel, but the conditions of everything has gone downhill. Dirty carpets in lobby, halls and our room, the shower rod was falling down and would not hold the curtain closed, so water went all over the floor. We we arrived to our room, everything was shut off, the toilet water, the telephone unplugged, the TV not ready, it was if our room had been in storage. Beds were clean, bathroom clean, just wasn't a welcome feel.
Stayed 1 night in Oct 2021
Response from Ciara on 22 Oct 2021
Allow me to apologize regarding the rate confusion, room cleanliness and hotel condition. Your comments have been forwarded to hotel management for their review moving forward. Thank you for taking the time to share your concerns with us!

6/10 Okay

jill

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
no TV or internet..... disappointed
Stayed 1 night in Oct 2021
Response from Ciara on 21 Oct 2021
We're sorry to learn of your disappointment with the television and internet connection on your recent visit. The problems you encountered have been forwarded to hotel management for their review moving forward.

2/10 Terrible

Siddhesh

Stayed 1 night in Oct 2021
Response from Ciara on 20 Oct 2021
Thank you for your feedback. We're sorry to learn that your experience was anything less than exceptional. Your feedback has been forwarded to hotel management so that improvements may be made moving forward.

6/10 Okay

William

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities
Shower was dirty. TV didn't work in room.There was also random junk everywhere outside, and stuff in the hallways
Stayed 1 night in Oct 2021
Response from Ciara on 14 Oct 2021
Thank you for your feedback. I would like to apologize regarding the TV and hotel condition on your recent stay. Your comments have been forwarded to the management to address the issue.

4/10 Poor

Kyle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NA
Stayed 1 night in Oct 2021
Response from Ciara on 8 Oct 2021
We are so sorry for the issues with during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night because of long road-trip, it was fine for the money, conveniently located next to freeway and gas!
Stayed 1 night in Jun 2021
Response from Ciara on 5 Oct 2021
Thank you for sharing your feedback with us. Your satisfaction is important to us. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Kari

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was a nice view of the mountains. The rooms were clean, comfy bed, but the tv and hair dryer didn’t work.
Stayed 1 night in Sep 2021
Response from Ciara on 4 Oct 2021
Thank you for taking the time to share your concerns with us. We're sorry to learn that your experience was anything less than exceptional. The comments you provided have been made available to hotel management for their review so that improvements may be made moving forward.

4/10 Poor

Jonathan D

Stayed 1 night in Sep 2021
Response from Ciara on 4 Oct 2021
Thank you for taking the time to share your concerns with us. We're sorry to learn that your experience was anything less than exceptional. The comments you provided have been made available to hotel management for their review so that improvements may be made moving forward.

6/10 Okay

Craig

Stayed 1 night in Sep 2021

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Found dirty towels under mattress, tub was dirty, tv had no cable or even local channels. Shower curtain rod was barley hanging on. Down the hall way of my floor doors were open and cleaning supplies were everywhere. Almost looked like employees walked out in the middle of there shift
Stayed 1 night in Sep 2021
Response from Ciara on 1 Oct 2021
Thank you for sharing your feedback with us. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Kim

Stayed 1 night in Sep 2021

2/10 Terrible

Charlene

Stayed 1 night in Sep 2021

2/10 Terrible

Gregg

Disliked: Staff & service, property conditions & facilities
Unstaffed hotel
The hotel seemed abandoned when we got there. No one working the front desk or answering the phone. After 45 minutes, an ex-employee happened by and checked us in. Strange place!
Stayed 1 night in Sep 2021
Response from Ciara on 28 Sept 2021
Thank you for sharing your feedback with us. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t bother with this hotel!
No TV at all. Dish out. Did not tell us at checkin. No morning breakfast as advertised. Did not tell us at checkin. 24 hour coffee was cold and old. Cleaning carts and garbage sacks in hallway overnight. Asked for manager about price reduction for all the lack of services-no response.
Stayed 1 night in Sep 2021
Response from Ciara on 28 Sept 2021
Thank you for sharing your feedback with us. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
No one was at Dedk to check us in for 15 minutes. Smoke detector was disconnected in our room. Cable was out.
Stayed 1 night in Sep 2021
Response from Ciara on 27 Sept 2021
Thank you for taking the time to share your concerns with us. We're sorry to learn that your experience was anything less than exceptional due to the concerns you had with smoke detector and our staff. The comments you provided have been made available to hotel management for their review so that improvements may be made moving forward.

4/10 Poor

Thomas

Stayed 1 night in Sep 2021
Response from Ciara on 27 Sept 2021
Thank you for taking the time to share your concerns with us. We're sorry to learn that your experience was anything less than exceptional. The comments you provided have been made available to hotel management for their review so that improvements may be made moving forward.

4/10 Poor

Lenard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This motel has taken a serious hit from Covid shutdown. It is not being maintained. Not clean, especially the hallways. Needs new carpet.
Stayed 1 night in Sep 2021
Response from Ciara on 22 Sept 2021
Thank you for taking the time to share your concerns with us. We're sorry to learn that your experience was anything less than exceptional due to the concerns you had with the overall cleanliness and condition of the hotel. The comments you provided have been made available to hotel management for their review so that improvements may be made moving forward.

2/10 Terrible

Andrew Nobu

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Empty packaging on the floor, fecal matter in the toilet, hair in the sink... Probably the worst hotel experience yet and I have over 100 stays a year for the past 10 years! Simply terrible.
Stayed 1 night in Sep 2021
Response from Ciara on 20 Sept 2021
Thank you for taking the time to share your concerns with us. We're sorry to learn that your experience was anything less than exceptional due to the concerns you had with the overall cleanliness and condition of the hotel. The comments you provided have been made available to hotel management for their review so that improvements may be made moving forward.

8/10 Good

Elias, San Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a a GREAT PLACE and I don’t have any negative.
Stayed 2 nights in Sep 2021
Response from Ciara on 20 Sept 2021
Thank you for sharing your feedback with us. Hope to see you again on your next stay with us!